Book a hotel near Master Arts Theatre, Grand Rapids

Or was very comfortable. These staff was excellent.

Front desk nice people, daily room clean, indoor pool is open, accessible for shopping, puck up brackets.

The service was good and facility and room was clean.

Very nice room and staff. Breakfast wasn't something I was willing to eat.

I'm kind of appalled at how this stay went. The main reasons I booked this room were for the in room jacuzzi, the indoor pool, and the breakfast. They didnt tell us until after we checked in and it was too late to cancel that the pool was closed down and they were no longer offering breakfast. The jacuzzi had a broken inflow cover so it was just an open hole which ended up sucking my boyfriends leg into it and hurting him. I had to turn off the jets to get his leg off. The refrigerator had not been cleaned from the previous renters and still had food in it. Which would normally not be that bad, however they unplug the refrigerators in between guests so the fridge was full of mold that made the room smell like dead animal. When we told the lady at the desk she just said "sorry". We asked what could be done about it and she said "I'd clean it but its not my job. Im not a housekeeper." We were so done by this point we just asked her if they had supplies we could use to clean it ourselves. She gave us some gloves and bleach wipes. We scrubbed the fridge ourselves and it still smelled like dead animal the rest of the stay. I originally wanted to stay for two nights but am thankful I only booked for 1. I would never ever return to this place.

This is what a great value hotel is. Clean, friendly, and gorgeous. I will be staying here on return trips.