Nice Hotel But
Posted Oct 5, 2015
Hotel was a bit disappointing. First room we were given, which was supposed to be a view of the pool was a view of some roof tops and a highway, but even more disappointing than the view was the room. We were told the room was in the new tower which was recently refurbished. If it is new then why was it refurbished???? Instead the room had a chair with torn upholstery which was coming out of the chair. Ok so we asked for a different room and we were told that none were available at the moment to go have some lunch and to return to the desk in 1.5 hours. We returned 2 hours later and still no room and were asked to return in 1.5 hours again. we returned and still no room to come back in 1 hour. Finally room was available and I must say the room was much ni9cer than the original room. Note that during this time not all staff at the front desk were friendly. One in particular had an attitude which I have never encountered in our many travels.
The hotel was very nice but not what I would call 5 star and to me looked like it could use a general refurbishment. The hotel does get crowded so be prepared. Buffet was alright but nothing to brag about.
Pools are only 3.5 feet deep. Most people standing in the water drinking and or smoking so if you want to actually swim look elsewhere.
Comment from Hotel Management
Oct 15, 2015 by Jessica , Hotel Management
We greatly appreciate the feedback from your recent experience at our resort. We are pleased to know you had such a wonderful time and found everything to meet your expectations. We hope to see you back again soon. Have a wonderful day!