5 Diamond Hotel?
Posted Sep 20, 2016
We were so excited to stay at the Bellagio and felt we were let down. Check-in was totally unpleasant. The person was rude and when they discovered we had booked our rooms on Travelocity/expedia treated us even worse. We received 2 complimentary buffets with our room booking and asked if we could use it for breakfast while we waited for our room to be ready. We were rudely told that with out a room number they would not allow us to that. My husband went to the concierge service to ask them about it. All we wanted was breakfast, it was one of the reasons we wanted to stay at the Bellagio. It took the concierge service 25 minutes to decide what to do. Finally, after they huddled with 5 other desk clerks and managers, they told us we can go ahead to the buffet and use our free credit. For a 5 diamond hotel, you should not make your guests wait 25 minutes over a measly buffet breakfast. Another disappointment was the pool. For being advertised as one of the best in Vegas, it was disgusting! There were cigarette butts floating the water and towels and trash everywhere. Shame on the patrons on picking up after themselves, but there was no one picking up. There were literally cans of beer and plastic drink cups everywhere around the pool and on tables close to the lounge chairs. We have had nicer stays, better treatment and experiences at Treasure Island for the fraction of the cost.