See all properties

Paradisus Palma Real Golf & Spa Resort All Inclusive

5.0 star property
5-star luxury property near Cocotal Golf and Country Club, connected to a shopping center

Choose dates to view prices

Photo gallery for Paradisus Palma Real Golf & Spa Resort All Inclusive

Arcade
The Reserve Adults Only Suite Ocean Front | Beach/ocean view
Garden view
Outdoor wedding area
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
Playa de Bávaro, Punta Cana, La Altagracia, 23000
  • Cocotal Golf and Country Club
    ‪13 min walk‬
  • Los Corales Beach
    ‪16 min walk‬
  • Bavaro Beach
    ‪10 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪22 min drive‬

Room options

View all photos for Surprise my Stay

Garden view

Surprise my Stay

  • 527 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Two Bedroom Master Suite

1 bedroom, premium bedding, pillowtop beds, free minibar

Two Bedroom Master Suite

  • 1367 sq ft
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Presidential Suite Ocean Front Adults Only

View from room

The Reserve Presidential Suite Ocean Front Adults Only

  • Ocean view
  • 1800 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite Garden View Adults Only

1 bedroom, premium bedding, pillowtop beds, free minibar

Junior Suite Garden View Adults Only

  • 527 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Adults Only Suite Ocean Front

The Reserve Adults Only Suite Ocean Front | Beach/ocean view

The Reserve Adults Only Suite Ocean Front

  • Ocean view
  • 527 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Ocean View

Junior Suite Ocean View | 1 bedroom, premium bedding, pillowtop beds, free minibar

Junior Suite Ocean View

  • Ocean view
  • 534 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for The Reserve Adults Only Suite Ocean View

The Reserve Adults Only Suite Ocean View | Beach/ocean view

The Reserve Adults Only Suite Ocean View

  • Ocean view
  • 527 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Ocean Front

Suite Ocean Front | Beach/ocean view

Suite Ocean Front

  • Ocean view
  • 712 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Ocean Front

Junior Suite Ocean Front | 1 bedroom, premium bedding, pillowtop beds, free minibar

Junior Suite Ocean Front

  • Ocean view
  • 534 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Master Suite Swim-Up

1 bedroom, premium bedding, pillowtop beds, free minibar

Master Suite Swim-Up

  • 1067 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Double Room (Deluxe)

Junior Double Room (Deluxe) | 1 bedroom, premium bedding, pillowtop beds, free minibar

Junior Double Room (Deluxe)

  • 570 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Adults Only Junior Suite Garden View

1 bedroom, premium bedding, pillowtop beds, free minibar

The Reserve Adults Only Junior Suite Garden View

  • 527 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Swim-Up

Junior Suite Swim-Up | View from room

Junior Suite Swim-Up

  • 818 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Two Bedroom Master Suite Swim-Up

1 bedroom, premium bedding, pillowtop beds, free minibar

Two Bedroom Master Suite Swim-Up

  • 1886 sq ft
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Adults Only Junior Suite Swim Up

The Reserve Adults Only Junior Suite Swim Up | 1 bedroom, premium bedding, pillowtop beds, free minibar

The Reserve Adults Only Junior Suite Swim Up

  • 527 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Room, Garden View

1 bedroom, premium bedding, pillowtop beds, free minibar

Junior Room, Garden View

  • 527 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Master Suite Deluxe

Master Suite Deluxe | 1 bedroom, premium bedding, pillowtop beds, free minibar

Master Suite Deluxe

  • 785 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

About the neighborhood

Punta Cana

Beachfront retreat .With a stay at this Bávaro property, you'll be within half a mile (1 km) of Cocotal Golf and Country Club and 2 miles (3 km) of Los Corales Beach. Cortecito Beach and Bavaro Beach are also within 3 miles (5 km).

What's nearby

  • Cocotal Golf and Country Club - 12 min walk - 0.7 miles
  • Downtown Punta Cana - 9 min drive - 3.6 miles
  • Cortecito Beach - 11 min drive - 2.4 miles
  • Los Corales Beach - 12 min drive - 1.8 miles
  • Bavaro Beach - 17 min drive - 3.0 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 27 min drive

Restaurants

  • ‪Lobby Bar - ‬10 min walk
  • ‪World Cafe - ‬1 min drive
  • ‪Lobby Bar - ‬8 min walk
  • ‪Seaside Grill - ‬6 min drive
  • ‪Riviera Restaurant - ‬6 min walk

About this property

Paradisus Palma Real Golf & Spa Resort All Inclusive

5-star luxury property near Cocotal Golf and Country Club, connected to a shopping center
Paradisus Palma Real Golf & Spa Resort All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Paradisus Palma Real Golf & Spa Resort All Inclusive you can cool off in one of the 11 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 8 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 3 beach bars, 2 swim-up bars, and 11 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Colonial property also offers an attached winery, a complimentary children's club, and a children's pool. Self parking is free. A complete renovation of Paradisus Palma Real Golf & Spa Resort All Inclusive was completed in December 2022.

Smoking is allowed in designated areas at this 5-star Punta Cana property.

  • 596 guestrooms or units
  • 3 levels
  • 16 buildings
  • 8 dining venues
  • 3 bars on the beach
  • 3 bars by the pool
  • 2 swim-up bars
  • 11 bars or lounges
  • Meeting rooms
  • 69277 sq ft of conference space
  • 6436 sq m of conference space
  • Built in 2005
  • Buffet breakfast (free)
  • Winery on site
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
Paradisus Palma Real Golf & Spa Resort All Inclusive offers 596 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. These individually furnished accommodations have separate sitting areas. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include espresso makers and complimentary bottled water. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

YHI Spa has 6 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, Italian, Portuguese, Spanish

Similar properties

3 outdoor pools, open 8:00 AM to 11:00 PM, pool umbrellas, sun loungers

Paradisus Grand Cana - All Suites - All Inclusive

  • Pool
  • All inclusive
  • Spa
  • Pet friendly
4.2 out of 5, Very Good, 965 reviews
The price is $446
includes taxes & fees
$383 per night
May 18 - May 19
Paradisus Grand Cana - All Suites - All Inclusive

Property amenities

Family friendly

  • 11 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free area shuttle
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle
  • Free shopping center shuttle
  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 11 bars/lounges
  • 2 swim-up bars
  • 3 beach bars
  • 3 poolside bars
  • 8 restaurants
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Things to do

  • 11 outdoor pools
  • 27-hole adjacent golf course
  • 4 outdoor tennis courts
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Bicycles
  • Billiards/pool table
  • Children's pool
  • Farming classes
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Golf
  • Golf clubhouse
  • Gym
  • Optional golf privileges
  • Piano
  • Pilates classes
  • Racquetball/squash
  • Shopping
  • Tennis lessons
  • TV in common areas
  • Wine tasting room
  • Winery
  • Winery release events

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (50 inch wide door)
  • Front entrance ramp
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 42-inch flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets: DOP 5400 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Food and water bowls, an off-leash area, and litter boxes are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: DOP 5400 per pet (varies based on length of stay)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Carte Blanche, debit cards, and cash. This property uses a grey water recycling system and eco-friendly cleaning products.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Paradisus Golf
Paradisus Palma Real All Inclusive
Paradisus Palma Real Golf
Paradisus Real
Paradisus Real Palma
Paradisus Palma Real Golf Resort All Inclusive Punta Cana
Paradisus Palma Real Golf Resort All Inclusive
Paradisus Palma Real Golf All Inclusive Punta Cana
Paradisus Palma Real Golf Spa Resort All Inclusive
Parasus Palma Real Inclusive
Paradisus Palma Real Golf & Spa Resort All Inclusive Punta Cana

Frequently asked questions

How close is Paradisus Palma Real Golf & Spa Resort All Inclusive to the airport?

Paradisus Palma Real Golf & Spa Resort All Inclusive is 11.3 mi (27-min drive) away from the Punta Cana Intl. Airport (PUJ) airport, the closest popular airport to the property.

How much does it cost to stay at Paradisus Palma Real Golf & Spa Resort All Inclusive?

As of May 8, 2025, prices found for a 1-night stay for 2 adults at Paradisus Palma Real Golf & Spa Resort All Inclusive on May 22, 2025 start from $464.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Paradisus Palma Real Golf & Spa Resort All Inclusive have an airport shuttle?

Airport shuttle services are not available at Paradisus Palma Real Golf & Spa Resort All Inclusive.

How close is Paradisus Palma Real Golf & Spa Resort All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Paradisus Palma Real Golf & Spa Resort All Inclusive offer free breakfast?

Paradisus Palma Real Golf & Spa Resort All Inclusive offers free buffet breakfast every day from 7:00 AM to 10:30 AM.

Is there a casino at Paradisus Palma Real Golf & Spa Resort All Inclusive?

No, there is no casino at this property, but Casino Avalon Princess (8-min drive) is nearby.

What time is check-in at Paradisus Palma Real Golf & Spa Resort All Inclusive?

Check-in start time: 3 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Paradisus Palma Real Golf & Spa Resort All Inclusive?

This property offers free self parking.

Does Paradisus Palma Real Golf & Spa Resort All Inclusive have a pool?

Paradisus Palma Real Golf & Spa Resort All Inclusive features 11 outdoor pools and a children's pool. Guests can enjoy pool access from 7:00 AM to 7:00 PM.

Does Paradisus Palma Real Golf & Spa Resort All Inclusive have a restaurant?

There are 8 onsite restaurants, offering options like international cuisine, a beachfront location, and ocean views.

Does Paradisus Palma Real Golf & Spa Resort All Inclusive have a spa?

Pamper yourself with a day at YHI Spa, where you can enjoy Ayurvedic treatments, body wraps, and mani/pedis.

How close is Paradisus Palma Real Golf & Spa Resort All Inclusive to downtown Punta Cana?

Paradisus Palma Real Golf & Spa Resort All Inclusive is 6 mi away from Punta Cana.

Paradisus Palma Real Golf & Spa Resort All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 685 out of 1145 reviews
Rating 8 - Good. 205 out of 1145 reviews
Rating 6 - Okay. 128 out of 1145 reviews
Rating 4 - Poor. 60 out of 1145 reviews
Rating 2 - Terrible. 67 out of 1145 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa, North Bergen

Liked: Cleanliness
Stayed 6 nights in Mar 2025

10/10 Excellent

Philippe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is fabulous in every way!

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

6/10 Okay

Eileen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was beautiful, and the people were very accommodating however, I felt that the buffet was not very good and the only way to get quality food was through the room service or through the restaurants… It was impossible to make dinner reservations, The staff also expects a lot of tipping, and every time you do something nice with them, they expect a tip I think the best part of this resort is the swim up rooms I had to upgrade to get it Beaches were clean Other than pool and beach There was no activity to do The Expedia VIP perk of getting a spa credit didn’t mean much because the prices were too high at the spa and they were not accommodating There was no room upgraded available through my Expedia perks They kept saying I was VIP, but there really weren’t any perks that went along with it They were completely overpriced in the airport transfer so we had to book that separately through Expedia
Stayed 4 nights in Jan 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vacation at this resort.
Stayed 7 nights in Jan 2025

4/10 Poor

Daniel F

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Paradisus Palma Real Golf & Spa Resort has been one of my favorite all-inclusive resorts in the world, and this was my second time staying here. My first trip was during the pandemic, and despite the restrictions, I had an absolutely amazing experience. The resort is beautiful, the food is top-notch, and the service is generally fantastic. However, I have to say that my most recent experience was marred by one major issue: the resort's strict policy on outside excursions. For over a decade, I’ve been using Viator and booking excursions all around the world without issue. I arrived in the Dominican Republic with a list of pre-booked activities, only to find out that the resort doesn’t allow any outside companies to pick up guests for excursions. This was incredibly frustrating, especially since I had already paid for the excursions in advance. To make matters worse, when I asked about arranging a car service to the airport (since outside services aren't allowed), I was quoted an outrageous $300 for a simple transfer. Meanwhile, my group's airport transportation to the resort in a suburban was only $70. This felt like a blatant attempt to funnel guests into the resort's own overpriced excursions and transportation services, which seemed like a monopoly and left a very bad taste in my mouth. It’s disappointing to see a resort with such a strong reputation engage in practices like this that feel exploitative. While the resort itself is still beautiful and offers a great all-in
Stayed 5 nights in Jan 2025

10/10 Excellent

Vilma

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! Have to mention Victor, he was so professional, so polite and willing to help in any way possible.
Stayed 4 nights in Jan 2025

8/10 Good

kathleen Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Srinivasa Rao, Streamwood

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great service, quiet and great food with choices. Opt only for all inclusive option.
Stayed 4 nights in Jan 2025

6/10 Okay

Fraliza

Liked: Cleanliness, property conditions & facilities
Small property which is perfect, restaurants lack of good services people acted fake Food is ok! Nothing wow!
Stayed 2 nights in Jan 2025

10/10 Excellent

Michele

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an incredible resort stay.
Stayed 4 nights in Jan 2025

2/10 Terrible

Donald

Stayed 2 nights in Jan 2025

6/10 Okay

Lev

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient
Stayed 7 nights in Jan 2025

8/10 Good

attaullah, Manorville

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The property is beautiful the food is excellent BUT THE FRONT DESK STAFF/BILLS BOY'S ROOM CONDITION is terrible I have to ask four times for an extra pillow the refrigerator was not working Again this hotel needs help with the front desk staff/management it is herbal zero ENGLISH AND zero CS But the place and food are awesome I will visit again in the future
Stayed 5 nights in Jan 2025

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The rooms are updated and clean. The staff speaks little to no English. Buffet service is bad. Restaurant reservation is a quest but the food there isn't worth it. Steak was the worst I've ever had. Buffet food as average as it is beats any restaurant food there
Stayed 7 nights in Jan 2025

2/10 Terrible

Anoop

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Dinner reservations are difficult to get, they are limited and we were stuck going to the same general buffet place called lunchbox for the majority of our 6 day stay. The service is not great and there is a language barrier if you are an english speaker when interacting with the staff. A lot of the activites, like the Monkeyland, swimming with the dolphins (outside the resort) don't provide a good experience, there is a lot of hurry up and wait, forced photos, reviews etc. The actual interaction with animals is about 20 minutes, but the event will last for 5 to 6 hours.
Stayed 5 nights in Jan 2025

8/10 Good

Irina

Liked: Cleanliness
Stayed 5 nights in Jan 2025

10/10 Excellent

Valentin

Stayed 3 nights in Jan 2025

10/10 Excellent

Shirley L Preciado

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está muy bonito, la gente que trabaja allí es muy amable, nuestro concierge fue Rodolfo y a José, muy amables y atentos, José le ayudó a mi prometido a organizar la propuesta de matrimonio que me hizo, todo muy lindo. Los restaurantes Flora y Mina muy ricos, las meseras muy atentas. El bufete.con muchas opciones, una estancia muy agradable! Pensamos regresar el próximo año
Stayed 3 nights in Jan 2025

8/10 Good

Gerald Anton

Stayed 5 nights in Jan 2025

10/10 Excellent

Aileen

Stayed 4 nights in Nov 2024

10/10 Excellent

Leticia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, our only complaint is around the special restaurants reservations as they are never available.
Stayed 2 nights in Dec 2024

10/10 Excellent

Hugo

Stayed 2 nights in Jan 2025

10/10 Excellent

Salma

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was so great will return FOR SURE loved everything activities the beach the convenient stores the dining experience the shows. The only bad thing was that sometimes the restaurants would be fully booked so did get to eat there Everytime but overall super amazing!! Cant wait to go back again ♥️✨
Stayed 4 nights in Jan 2025

2/10 Terrible

pierre

Disliked: Cleanliness, staff & service, amenities
The Mélia système is absolutely horrible for the non member even if I buy the best sweet oceanfront in the hotel, there are many things you’re not allowed to do because of that poor management which is absolutely incommunicado you can’t scare when you have a problem Food is absolutely not up to a five stars. It’s more of a three stars There’s no communication between the reception and their gate in front of the hotel to let people in even if they tell you that it’s OK I travel in five stars hotel six times a year for many many years and it’s the worst I’ve ever seen. I hope it’s gonna help them to reevaluate their system and their management in place.
Stayed 3 nights in Jan 2025