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The Ramsey Hotel and Convention Center Pigeon Forge

3.0 star property
3-star hotel near LeConte Center at Pigeon Forge, connected to the convention center

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Photo gallery for The Ramsey Hotel and Convention Center Pigeon Forge

Indoor pool
Property video
Exterior
Interior entrance
King Bed Mini-Suite with Jacuzzi & Fireplace | Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi

Explore the area

View in a map
3230 Parkway, Pigeon Forge, TN, 37868
  • Place, Old Mill
    ‪8 min walk‬
  • Place, LeConte Center at Pigeon Forge
    ‪11 min walk‬
  • Place, Island at Pigeon Forge
    ‪4 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪57 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Standard Room, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(208 reviews)
  • 330 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Deluxe King with Sleeper Sofa

Deluxe King with Sleeper Sofa | Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Deluxe King with Sleeper Sofa

9.0 out of 10
Wonderful
(57 reviews)
  • 330 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for King Bed Mini-Suite with Jacuzzi & Fireplace

King Bed Mini-Suite with Jacuzzi & Fireplace | Egyptian cotton sheets, premium bedding, pillowtop beds, desk

King Bed Mini-Suite with Jacuzzi & Fireplace

8.2 out of 10
Very good
(12 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Two Bedroom Family Suite

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Two Bedroom Family Suite

8.4 out of 10
Very good
(6 reviews)
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed, 2 Queen Sofa Beds, 1 Queen Bed and 1 Large Twin Sofa Bed
  • Free WiFi

View all photos for Superior King with Sleeper Sofa

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Superior King with Sleeper Sofa

7.0 out of 10
Good
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Choice Queen with Wet Bar & Sleeper Sofa

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Choice Queen with Wet Bar & Sleeper Sofa

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Single Room, 1 Bedroom, Roll-in Shower, Non Smoking

Single Room, 1 Bedroom, Roll-in Shower, Non Smoking | Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Single Room, 1 Bedroom, Roll-in Shower, Non Smoking

10.0 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe King With Sleeper Sofa

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Deluxe King With Sleeper Sofa

  • Sleeps 3
  • Free WiFi

View all photos for King Bed Mini-Suite with Jacuzzi&Fireplace

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

King Bed Mini-Suite with Jacuzzi&Fireplace

  • Sleeps 2
  • Free WiFi

View all photos for Choice Queen with Wet Bar & Sleeper Sofa

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Choice Queen with Wet Bar & Sleeper Sofa

  • Sleeps 4
  • Free WiFi

View all photos for Two Bedroom Family Suite

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Two Bedroom Family Suite

  • Sleeps 8
  • Free WiFi

View all photos for Classic Two Queen Beds Guestroom

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Classic Two Queen Beds Guestroom

  • Sleeps 4
  • Free WiFi

View all photos for Superior King With Sleeper Sofa

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Superior King With Sleeper Sofa

  • Sleeps 4
  • Free WiFi

View all photos for Accessible Queen With Roll-in Shower

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Accessible Queen With Roll-in Shower

  • Sleeps 2
  • Free WiFi

Superior King Room With Sofa Bed

  • Sleeps 4
  • Free WiFi

Choice Queen With Wet Bar & Sleeper Sofa

  • Sleeps 4
  • Free WiFi

King Bed Mini-Suite With Jacuzzi & Fireplace

  • Sleeps 2
  • Free WiFi

Single Room, 1 Bedroom, Roll-in Shower, Non Smoking

  • Sleeps 2
  • Free WiFi

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Holiday Inn & Suites Pigeon Forge Convention Center by IHG

Downtown Pigeon Forge
  • Pool
  • Hot tub
  • Pet friendly
  • Free WiFi
4.4 out of 5, Excellent, 1,000 reviews
$109 nightly
The price is $122
May 31 - Jun 1
Total with taxes and fees
Holiday Inn & Suites Pigeon Forge Convention Center by IHG

About the neighborhood

Pigeon Forge

Downtown Pigeon Forge stay.Your stay at this Downtown Pigeon Forge hotel places you within 2 miles (3 km) of LeConte Center at Pigeon Forge and Dolly Parton's Stampede Dinner Attraction. Island at Pigeon Forge and Titanic Museum are also within 3 miles (5 km).

What's nearby

  • Xtreme Racing Center - 5 min walk - 0.3 miles
  • Old Mill - 8 min walk - 0.4 miles
  • Patriot Park - 8 min walk - 0.4 miles
  • LeConte Center at Pigeon Forge - 11 min walk - 0.6 miles
  • Island at Pigeon Forge - 4 min drive - 1.5 miles

Getting around

  • McGhee Tyson Airport (TYS) - 55 min drive

Restaurants

  • ‪Old Mill Restaurant - ‬9 min walk
  • ‪McDonald's - ‬12 min walk
  • ‪Golden Corral - ‬14 min walk
  • ‪JT Hannah's Kitchen - ‬2 min walk
  • ‪CiCi's Pizza - ‬3 min walk

About this property

The Ramsey Hotel and Convention Center Pigeon Forge

3-star hotel near LeConte Center at Pigeon Forge, connected to the convention center
The Ramsey Hotel and Convention Center Pigeon Forge offers its guests an indoor pool, a hot tub, and a 24-hour fitness center. There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and 6 meeting rooms. Event space at this hotel measures 18801 square feet (1747 square meters) and includes a conference center. A terrace, barbecue grills, and a vending machine are also featured at the business-friendly The Ramsey Hotel and Convention Center Pigeon Forge. Limited free parking is available on a first-come, first-served basis. A complete renovation of The Ramsey Hotel and Convention Center Pigeon Forge was completed in February 2024.

This 3-star Pigeon Forge hotel is smoke free.

  • 1 building
  • 206 guestrooms or units
  • 5 levels
  • 18801 sq ft of conference space
  • 1747 sq m of conference space
  • Built in 1982
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
The Ramsey Hotel and Convention Center Pigeon Forge offers 206 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 65-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided daily.

Similar properties

Property grounds
Econo Lodge Pigeon Forge Riverside
Pigeon Forge
  • Pool
  • Hot tub
  • Breakfast included
  • Kids pool
4.4 out of 5, Excellent, 2,924 reviews
$84 nightly
The price is $94
Jun 21 - Jun 22
Total with taxes and fees
Econo Lodge Pigeon Forge Riverside

Property amenities

Family friendly

  • Fenced pool
  • In-room crib
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite self parking (max 1 space per unit)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • 24-hour pool access
  • Evening entertainment
  • Hot tub
  • Indoor pool
  • Piano
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Smooth flooring in room
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 65-inch smart TV with premium cable channels
  • Hulu
  • Netflix
  • Streaming services

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 4:00 PM

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Information provided by the property may be translated using automated translation tools

Guests with vehicles towing a trailer must contact the property in advance. Parking for vehicles with trailers is limited to 1 space per room, and trailers cannot exceed 24 feet (7.3 meters) in length. There is a fee of USD 75 (tax not included) for trailer parking. Due to any extenuating circumstances at the time of your stay, trailer parking may be subject to availability.

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, and Sunday:
  • Bar/lounge

Access methods

Staffed front desk

Pets

  • Pets: USD 40.00 per pet, per night, plus a deposit of USD 250.00 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 250.00 per stay
  • Pet fee: USD 40.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Google Pay and Apple Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Parties and events are allowed on site
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, cash, mobile payments, Google Pay, and Apple Pay. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Parties and events are allowed on site. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards in each accommodation.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access is available 24-hours a day.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel PIGEON FORGE

Ramsey Hotel Pigeon Forge

PIGEON FORGE Holiday Inn

Holiday Inn Pigeon Forge Hotel Pigeon Forge

Holiday Inn Pigeon Forge Hotel

Ramsey Pigeon Forge

Ramsey Hotel Sevierville

Ramsey Sevierville

Ramsey Hotel

Holiday Inn Pigeon Forge

The Ramsey

The Ramsey & Convention Center

The Ramsey Hotel & Convention Center Hotel

The Ramsey Hotel & Convention Center Pigeon Forge

The Ramsey Hotel & Convention Center Hotel Pigeon Forge

Frequently asked questions

How close is The Ramsey Hotel and Convention Center Pigeon Forge to the airport?

The Ramsey Hotel and Convention Center Pigeon Forge is 36.9 mi (55-min drive) away from the McGhee Tyson Airport (TYS) airport, the closest popular airport to the property.

How much does it cost to stay at The Ramsey Hotel and Convention Center Pigeon Forge?

As of May 26, 2026, prices found for a 1-night stay for 2 adults at The Ramsey Hotel and Convention Center Pigeon Forge on May 31, 2026 start from $117, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Ramsey Hotel and Convention Center Pigeon Forge have an airport shuttle?

Airport shuttle services are not available at The Ramsey Hotel and Convention Center Pigeon Forge.

Does The Ramsey Hotel and Convention Center Pigeon Forge offer free breakfast?

The Ramsey Hotel and Convention Center Pigeon Forge offers free buffet breakfast every day from 7:00 AM to 10:00 AM.

Is there a casino at The Ramsey Hotel and Convention Center Pigeon Forge?

No, there is no casino at this hotel.

What time is check-in at The Ramsey Hotel and Convention Center Pigeon Forge?

Check-in begins at 4:00 PM. A fee applies for early check-in.

Is there free parking at The Ramsey Hotel and Convention Center Pigeon Forge?

This hotel offers free self parking.

Does The Ramsey Hotel and Convention Center Pigeon Forge have a pool?

The Ramsey Hotel and Convention Center Pigeon Forge features an indoor pool. Guests can enjoy 24-hour pool access.

Does The Ramsey Hotel and Convention Center Pigeon Forge have a spa?

There are no spa services available at this hotel.

How close is The Ramsey Hotel and Convention Center Pigeon Forge to downtown Pigeon Forge?

The Ramsey Hotel and Convention Center Pigeon Forge is 0.3 mi away from Pigeon Forge.

The Ramsey Hotel and Convention Center Pigeon Forge Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 838 out of 1538 reviews
Rating 8 - Good. 320 out of 1538 reviews
Rating 6 - Okay. 205 out of 1538 reviews
Rating 4 - Poor. 88 out of 1538 reviews
Rating 2 - Terrible. 87 out of 1538 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

6/10 Okay

Jorge Alberto Cambron

Traveled with partner
Disliked: Amenities
Not the best place i have stayed at.
Stayed 3 nights in May 2026

2/10 Terrible

Danielle

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
Our room wasn’t ready at check-in and the individuals are the front desk didn’t want to change our room to one available. They said they have a lot of rooms to clean daily and we needed to wait. It was after 4pm and we had a toddler who had been in a car for over 14 hrs. Once we asked again to please check on the status of our room and it was well past 4 pm they said it still wasn’t ready and didn’t know when it would be as someone left stuff in the room the night prior. Still not our issue. We asked again for a different room assignment and they were rude saying they guess they can change our room with someone who hasn’t shown yet. When we got to our room it wasn’t that clean, tiles were broken in the bathroom and the ac was in rough appearance.
Stayed 1 night in Apr 2026

8/10 Good

james

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms love the hot tub internet in room was in and out other then that great.
Stayed 3 nights in Mar 2026

10/10 Excellent

Leah

Liked: Cleanliness, property conditions & facilities
Amazing
Stayed 1 night in Feb 2026

10/10 Excellent

Leah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was absolutely amazing staff was wonderful rooms were great and the breakfast was delicious
Stayed 2 nights in Feb 2026

10/10 Excellent

Jessica

Traveled with group
Liked: Cleanliness, staff & service, amenities
Our stay was wonderful. We had a girls trip. The room was clean, well stocked daily with towels and washcloths. The hotel is beautiful and the pool is great. The breakfast daily was wonderful, hot, and fresh. Every staff member we can in contact with was so friendly and helpful. We especially loved Edna and Nicole at check in. They are precious!! was wonderful too
Stayed 3 nights in Feb 2026

6/10 Okay

Larry

Liked: Cleanliness, amenities
Stayed 2 nights in Feb 2026

10/10 Excellent

Ada

Stayed 3 nights in Feb 2026

10/10 Excellent

Bryant

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Yes everything was good
Stayed 2 nights in Feb 2026

4/10 Poor

Harley

Traveled with family and small children
Disliked: Property conditions & facilities
The bathroom door was hard to get shut all the way, and if you did shut it it got stuck. There were all exposed drywall edges. The pullout couch bed had a urine odor and was very uncomfortable. The breakfast provide was not great and the dishes were not that clean.
Stayed 2 nights in Feb 2026

8/10 Good

Ashley

Stayed 3 nights in Feb 2026

10/10 Excellent

Monay

Stayed 2 nights in Feb 2026

10/10 Excellent

fidel

Yes
Stayed 3 nights in Feb 2026

10/10 Excellent

RUTH

Traveled with partner
Liked: Cleanliness, amenities
I was happy with this hotel. Anna and Sam at the front desk, were so so helpful. Beautiful, clean, quiet. What more can you ask for. The breakfast was absolutely delicious.
Stayed 3 nights in Feb 2026

10/10 Excellent

Kenny

Stayed 1 night in Feb 2026

6/10 Okay

Angela

Disliked: Cleanliness, staff & service, amenities
The room was clean just a little rundown. Breakfast staff was nice and friendly. The lady at the front desk when we checked in wasn't very friendly being the first person to greet us upon arrival. The smell throughout the whole place wasn't too pleasant.
Stayed 3 nights in Feb 2026

10/10 Excellent

April

Liked: Cleanliness, amenities
Staff was friendly
Stayed 4 nights in Feb 2026

2/10 Terrible

bronson

Stayed 2 nights in Feb 2026

6/10 Okay

Brittany

Room cleanliness could improve! Back elevators to pool weren’t the cleanest. Our fridge didn’t work at first, so lost some food. Valentines add ons were a rip off! Didn’t look as advertised! Not sure I would stay here again. Breakfast was decent.
Stayed 2 nights in Feb 2026

6/10 Okay

Cathy

Liked: Cleanliness
Disliked: Staff & service
Room looked out over a dumpster. At 230 am strong marijuana smell came into our room through the ventilation. I mentioned this to the front desk and they said “sorry.” Just meh
Stayed 1 night in Feb 2026

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff was very kind and courteous.
Stayed 1 night in Feb 2026

6/10 Okay

Devonte

Liked: Cleanliness, staff & service
First things first, because I read reviews and didn’t see this mentioned: The bar is not operational, and the restaurant is only open from 7-10am for breakfast. We chose this place specifically for the onsite bar and restaurant. In terms of the quality of the breakfast. Expect liquid eggs, frozen pancakes, sausage (no bacon), yogurt with fruit and a waffle station. Pretty on par with most other hotel breakfasts, not great but not terrible either. Would I stay again? Maybe. The price was great. The rooms were quiet and the bed was comfortable. The pool and jacuzzi was nice as well.
Stayed 2 nights in Feb 2026

10/10 Excellent

CELIA

Stayed 2 nights in Jan 2026

8/10 Good

Bien, Sweetwater

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room and friendly staff !
Stayed 2 nights in Feb 2026

4/10 Poor

Lori

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
When pulling out the sofa bed the mattress was so stained and gross we could not use it. Under the couch was all kinds of trash, vents needed cleaned. My bathroom vent was extremely dusty. During my stay the cable was out the pool was closed for painting. I got texts the day of stay and pool after we checked in. The breakfast was good and room sizes large. The community sitting areas were very comfortable.I did request a refund for the lack of the pool since that was reason we booked the hotel. I did get about 5% off my bill. I wish they would have said at check in the pool will be closed and offered us a full refund if we choose to go somewhere else.
Bathroom vent
Stayed 2 nights in Feb 2026