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"We requested a room with a king bed and were given a suite with a fireplace and very large bathroom. Hotel staff was very friendly and helpful. We
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Within a 10-minute walk of this Gatlinburg resort, you'll find Ripley's Aquarium of the Smokies and Gatlinburg Sky Lift. Gatlinburg Space Needle and Ripley's Believe It Or Not Museum are also within half a mile (1 km).
Dining, outdoor pool
This resort features a restaurant, an outdoor pool, and a bar/lounge. Guests will appreciate free perks like free self parking and WiFi in public areas. A business center, a picnic area, and express check-out are also on offer.
Free WiFi, flat-screen TVs
The 205 guestrooms offer flat-screen TVs with cable channels, along with free WiFi and phones.
River Terrace Resort & Convention Center ratings based on 87 Verified Reviews
Review Summary
3.0
out of 5
3.0 out of 5.0
Room cleanliness3.0 out of 5.0
Service & staff3.5 out of 5.0
Room comfort3.0 out of 5.0
Hotel condition3.0 out of 5.0
Guest reviews for River Terrace Resort & Convention Center
Everyone (27)Couples (3)Family (2)
5 out of 5
Posted by a verified traveler on Sep 23, 2019
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Comment from Hotel Management
Sep 25, 2019
by Westgate Customer Care
Dear Guest,
Thank you very much for your fantastic review! We are delighted to hear that you had an amazing time at River Terrace Resort & Convention Center. We invite you back next time you visit the area.
Kind Regards,
Jackie
5 out of 5
Great place and position in Gatlinburg. Well maintained.
Posted by a verified traveler on Sep 22, 2019
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5 out of 5
Loved the mountain views and how close to the activities the hotel was located. The staff was very helpful and was able to check us in in a timely manner. Great time!!
Posted by a verified traveler on Jul 22, 2019
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Comment from Hotel Management
Aug 1, 2019
by Westgate Customer Care
Dear Guest,
We are happy to see that you enjoyed our property and several of the activities we offer our guests! We love providing our guests a unique vacation experience and we are excited about how much more we can deliver! We are looking forward to your next visit!
Regards,
Kai
2 out of 5
Don't be fooled by the photos. This property is in serious need of rennovations. The room was dated and run down, carpet old, sink vanity formica was missing, vertical blinds were missing the pull so it was nearly impossible to open the door to the balcony. The pretty pictures on the web are of the newest building and accomodations for business conventions, not the vacationing schlubs. There was no breakfast available because the restaurant was closed for renovations, which would have been nice to know upon booking. This property is no better than the ones down the road in Pigeon Forge that go for $40 a night, yet they are charging $100+. The only thing this place has going for it is the front desk staff are nice because there are several other options that share the "location" perk that include a hot breakfast. Parking is also the pits if you're in the top/back building as they have roll-offs taking up at least 4 spaces. There's nowhere to park after 9pm except down below and then hike up with all your stuff. Too many other options that are much better. We won't be back to this property.
Posted by a verified traveler on Jun 3, 2019
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Comment from Hotel Management
Oct 3, 2019
by Westgate Customer Care
Dear Guest,
We appreciate you taking the time to share your feedback with us. It does disappoint us to hear that you may not have been fully satisfied with several aspects of your stay. Through our guest comments we are able to acknowledge areas for improvement and make the necessary adjustments in hopes of providing a more complete experience for our guests. We would like to have another opportunity to welcome you back and exceed your expectations in the future.
Regards,
Kai
5 out of 5
Posted by a verified traveler on Apr 14, 2019
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Comment from Hotel Management
Apr 16, 2019
by Westgate Customer Care
We appreciate you taking the time to leave a rating! We hope we will have the opportunity of welcoming you back soon!
Kind Regards,
Britney
1 out of 5
The room looked like it was from the 1970’s. The carpet was torn and coming up. The hot water faucet on tub was loose. When you finally got the water adjusted right and pressed the shower button, then only cold water came out of the shower head, it the took another five minutes to get the water adjusted then when taking a shower, you got warm water, then maybe hot or cold water. There was no consistency. Plus the water pressure was horrible. They did have relatively new mattress, however the bed just had a comforter and no bed skirt. There was no chest or dresser to put your clothes. The wall with the TV on it had nothing else on that wall. There was enough room for about five people to put out their yoga mats and have a yoga class. The vertical blinds has slats missing, so you did not have complete privacy. The room was just not pleasing to the eye. It looked like a room your relative threw together to accommodate you at the last minute and they really did not want you to stay very long with them. For the price charged, I would rather stay at a newer hotel. The cleaning crew did not arrive until around 3pm each day, then they wanted you to sign a paper indicating you only wanted towels and nothing else. I said no, you need to make the bed too please. The restaurant on the property had decent food, however the restroom there was nasty and had paint peeling off the walls and doors plus it was not handicap accessible.
Posted by S, from Chattanooga on Oct 15, 2018
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Comment from Hotel Management
Oct 25, 2018
by Westgate Customer Care
We appreciate you bringing these issues to our attention and sincerely apologize for your negative experience and the poor quality room accommodations you were provided. Your comments show us that we are clearly under-performing on delivering the hospitality and service that we strive to bring our visitors and that major improvements are necessary. We certainly do not ever want any of our owners or guests to experience a situation like the one you described and your comments will be sent to our corporate management so that these issues can be immediately addressed. We understand that your stay was not ideal and falls well below what is standard for Westgate Resorts. We hope that you will provide us another opportunity to restore your confidence in our brand, and deliver the experience that you deserve.
- Kai
5 out of 5
Amazing view, excellent location, friendly inviting staff! Will stay there again in the future. Wonderful experience.
Posted by T on Sep 11, 2018
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Comment from Hotel Management
Sep 12, 2018
by Westgate_CustomerCare
Thank you for your review of River Terrace Resort & Convention Center. We are happy to hear that you enjoyed so many aspects of your stay with us. We are honored to have had the chance to serve you and look forward to your future visits.
Sam
3 out of 5
Built at the base of the mountain by a stream, you'd think the "river view" room would be ideal. The view is of the river, and parking lots, bars, rears of stores, and most of downtown Gatlinburg. It's convenient for walking to town, but it's not peaceful due to traffic and bar noise, so don't expect anything romantic. Parking is cramped and hilly, even for compact cars. Check in is slow and desk clerk courtesy is minimal. A plus is that they allow you to park there if you arrive earlier than the 4:00 check in time. The room was run down but appeared clean, despite the toilet running all night and numerous areas than need patching and painting. The tub and fixtures could due with replacing, too. The A/C units drip all over the walkway, making it slippery and look shabby. Everything everywhere needs to be cleaned/fixed/replaced/painted.
Posted by a verified traveler on Jul 3, 2018
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Comment from Hotel Management
Sep 2, 2018
by Westgate Customer Care
Thank you for taking the time to leave a review. We regret to learn that you had some concerns during your stay. We understand that your time is valuable, and we do apologize for any wait at check-in. There have been times where system issues hinder the check-in process. Our team is always doing everything in their power to ensure that the process moves along smoothly. We do offer several different accommodations at our resort, and we are always available to confirm a reservation before you arrive so you will be fully informed of what you booked. We do hope that any issues with your room accommodations and the noise level in the resort were brought to the attention of our staff so we could try to address this for you. By sharing your likes and dislikes we are able to know when and where improvements can and need to be made in order to provide the best vacation experience possible for our guests. We would love to welcome you back in the future to deliver you the exceptional vacation you deserve.
Kylie
4 out of 5
Nice, clean hotel in downtown Gatlinburg
Pros:Within walking distance to all attractions in Gatlinburg. Also very clean.
Cons:Hotel could us a little updating, but all in all, it was very clean. Restaurant on property could use lots of improvement, mainly staff.
Location:Downtown Gatlinburg with all attractions within walking distance.
We requested a room with a king bed and were given a suite with a fireplace and very large bathroom. Hotel staff was very friendly and helpful. We had to call maintenance for a couple things and they were prompt in coming to our room and very helpful / friendly. Very pleased with the hotel and staff. But NOT pleased with restaurant on the property - Drafts. Very rude and unfriendly staff. Would not recommend to anyone.
Posted by Kim , from Grand Rapids, MI on Oct 31, 2017
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Comment from Hotel Management
Nov 3, 2017
by Westgate Resorts
Thank you for sharing your review with us. We are nestled here in the mountains yet only steps away from downtown. We are glad that you enjoyed your time with us; but, we do apologize for any lack in service at our onsite restaurant, Drafts Sports Bar and Grill. We will be certain to share your review with them. We thank you again for choosing the River Terrace Resort and Convention Center. We hope to have the pleasure again soon.
Anja
4 out of 5
Conveniently located
Nice hotel, booking through Travelocity was the way to go!!
Posted by Amy, from Hopkinsville , KY on Oct 12, 2017
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Comment from Hotel Management
Oct 16, 2017
by Westgate_CustomerCare
Amy, thank you for the great review. We are delighted to hear that you enjoyed our resort and your stay overall. We invite you back, and we hope to see you again very soon!
Sam
About the River Terrace Resort & Convention Center
There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site. WiFi is free in public spaces. An outdoor pool, tour/ticket assistance, and a vending machine are also featured at River Terrace Resort & Convention Center. Free self parking is available. This Gatlinburg resort is smoke free.
205 guestrooms or units
7 buildings
Dining venue
Bar or lounge
Conference center
Business facilities
Self-service laundry
Front desk (24 hours)
Express check-out
Tour and ticket information
Concierge
Outdoor picnic space
Gift shop
No smoking on site
Family Friendly Amenities
Outdoor pool
Free WiFi
Laundry facilities
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Airport: Knoxville, TN (TYS-McGhee Tyson) (71.1 km / 44.2 mi)
Parking: Free self parking
Room Amenities
River Terrace Resort & Convention Center offers 205 accommodations with air conditioning. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers. This Gatlinburg resort provides complimentary wireless Internet access. Housekeeping is provided daily.
Flat-screen television
Cable channels
Bathtub or shower
Housekeeping (daily)
Telephone
Air conditioning
Ensuite bathroom
Food & Drink
Drafts Sports Bar - This sports bar specializes in American cuisine and serves breakfast, lunch, and dinner.
Nearby Activities
Recreational amenities at the resort include an outdoor pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
Snowboarding nearby
Golfing nearby
Mountain biking nearby
Downhill skiing nearby
Cross-country skiing nearby
Hotel Policies
Check-in
Minimum check-in age is 21
Special check-in instructions:
This property requires USD 50 credit card deposit or USD 200 cash deposit at check-in for incidentals. For more details, please contact the property using the information on the reservation confirmation received after booking.
Check-out
Check-out by 10:00 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pets
Pets: USD 170.00 per accommodation, per stay, plus a deposit of USD 100.00 per stay
Only dogs and cats are allowed
Maximum 1 per room (weight limit: 40 lbs)
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Certain dog breed restrictions apply at this property. Guests with service animals should contact this property in advance. Please contact the property using the information on the reservation confirmation received after booking.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Service animals exempt from fees/restrictions
Debit cards not accepted
No rollaway/extra beds available
No cribs (infant beds) available
24-hour check-in
Fees
Guests will be asked to pay the following charges at the property:
Deposit: USD 50.00 per stay
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Pet deposit: USD 100.00 per stay
Pet fee: USD 170.00 per accommodation, per stay
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
River Terrace Resort & Convention Center Resort
River Terrace Resort
River Terrace Resort Gatlinburg
River Terrace Resort Hotel
River Terrace Resort Hotel Gatlinburg
River Terrace Gatlinburg
River Terrace Hotel Gatlinburg
River Terrace Resort And Convention Center
River Terrace Resort Convention Center
River Terrace Resort & Convention Center Gatlinburg
River Terrace Resort & Convention Center Resort Gatlinburg
You should know
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
