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Margaritaville Resort Gatlinburg

4-star property
539 Parkway, Gatlinburg, TN 1-855-201-7819

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4.5 out of 5
Excellent!
See all 43 Travelocity Reviews

"The property is fairly new, bright and tastefully decorated. Rooms are spacious with balconies. Hot tub and pools were great. Housekeeping was diffic ... " More

By a verified traveler on Sun 27 Jun 2021

Points Of Interest

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Hotel Description

4-star spa hotel near Anakeesta

Gatlinburg retreat

Your stay at this hotel will put you steps from Anakeesta and a 5-minute walk from Ripley's Aquarium of the Smokies. Also, Gatlinburg SkyLift Park is within half a mile (1 km) and Gatlinburg Space Needle is within 2 miles (3 km).

Full-service spa, outdoor pool

A full-service spa, 2 restaurants, and an outdoor pool are all featured at this smoke-free hotel. Enjoy the indoor pool and perks like free self parking and free WiFi. You'll appreciate the 24-hour fitness center, bar/lounge, and coffee shop.

Free Internet, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 163 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Other amenities include 24-hour room service, refrigerators, and microwaves.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$279* Per night/room Aug 22 - Aug 23

Suite, 1 King Bed with Sofa bed, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Margaritaville Resort Gatlinburg ratings based on 43 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Margaritaville Resort Gatlinburg

Everyone (18) Couples (12) Family (11)
4 out of 5
The property is fairly new, bright and tastefully decorated. Rooms are spacious with balconies. Hot tub and pools were great. Housekeeping was difficult to obtain. We had to call down or go looking for towels and cups. Our bed was only made once and never changed all week. At $300 per day, we expected at least clean towels every other day. After a request we got clean towels one time in a week. We had to use the same 2 disposable cups in the bathroom all week, until we found a unattended housekeeping cart and grabbed a few. Other than housekeeping the place is top notch.

Posted by on Jun 27, 2021

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Comment from Hotel Management

Jun 27, 2021 by Antione Pate

Thank you for your feedback and for staying with us. We apologize about the housekeeping issues and I have sent your correspondence to the leadership of the department.

5 out of 5

Posted by on Mar 27, 2021

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Comment from Hotel Management

Apr 6, 2021 by Lee

Thank you so much for your great review. We are so pleased to receive your positive feedback and will share it with our entire team. We appreciate your staying with us and hope to see you again in the near future.

5 out of 5
My wife and I stayed here for Valentine's Day. We loved it! Beautiful place, great staff. Can't wait to return.

Posted by on Feb 15, 2021

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Comment from Hotel Management

Feb 15, 2021 by Anthony C. Front Office Supervisor

Thank you so much for your great review. We are so pleased to receive your positive feedback and will share it with our entire team. We appreciate your staying with us and hope to see you again in the near future.

5 out of 5
Employees are pleasant and friendly. Resort is always incredibly clean every time we have stayed there even before Covid.

Posted by on Dec 7, 2020

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Comment from Hotel Management

Dec 8, 2020 by Lee

Thank you so much for your great review. We are so pleased to receive your positive feedback and will share it with our entire team. We appreciate your staying with us and hope to see you again in the near future.

2 out of 5
Biggest issue was TRAVELOCITY FAILED TO RESERVE OUR ROOM! Fortunately we were able to get the LAST ROOM available thanks to margaritaville staff. Doubt that I will ever use TRAVELOCITY AGAIN!!!!

Posted by , from Lancaster, Ky. on Nov 29, 2020

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Comment from Hotel Management

Dec 1, 2020 by Lee

Thank you so much for your review. We are so sorry to learn that you experienced problems during your stay. Please know that your feedback is valuable to us and will be used to improve our facilities and service. We appreciate your comments and hope you will stay with us again to give us another chance to provide a positive experience.

5 out of 5
I absolutely loved the huge shower with shower heads both on wall and on ceiling of shower. Very awesome. What I didn't like was the rocking mattresses - you sat on the edge and it felt like it was breaking. You push on one side of the mattress and it rocks. Both beds in the room did this.

Posted by , from Gonzales on Oct 19, 2020

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Comment from Hotel Management

Oct 20, 2020 by Lee

Thank you so much for your great review. We are so pleased to receive your positive feedback and will share it with our entire team. We appreciate your staying with us and hope to see you again in the near future.

5 out of 5
The decor was awesome. The whole place was really clean. The people was very friendly and helpful

Posted by , from Salt lake City, Utah on Aug 26, 2020

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Comment from Hotel Management

Aug 27, 2020 by Lee

Thank you so much for your feedback! We appreciate you staying with us and look forward to having you again.

4 out of 5
I loved the property; First make sure the room type you book is what you want, we were told we had a balcony which was not the case.

Posted by , from Indianapolis on Jun 29, 2020

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Comment from Hotel Management

Jun 30, 2020 by Lee

Thank you so much for your review! We appreciate you staying with us and look forward to having you again in the future.

4 out of 5
Room was great. It was clean and nicely decorated. Wait to order and get drinks was excessive as it seemed they are short-staffed. We would have ordered more drinks but it took over 40 minutes to get drinks. Saw other people leave after waiting too long.

Posted by on Jun 26, 2020

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Comment from Hotel Management

Jun 29, 2020 by bob

Thank you so much for your review. We are in the process of hiring more staff members after being closed for a time due to Covid 19. The situation should be improved by your next visit. We appreciate your staying with us and hope to see you again in the near future. Fins Up! Bob Front Desk Supervisor

5 out of 5
Each staff member we interacted with at Margaritaville were very kind! The facilities and amenities are fantastic.

Posted by , from Evans, Georgia on Jun 20, 2020

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Comment from Hotel Management

Jun 20, 2020 by Bob

Dear Lafable: Dear Lafable Thank you so much for your kind words and great review. We are so pleased to receive your positive feedback and we will share it with our entire team. We appreciate your staying with us and hope to see you again in the near future. Fins Up! Bob Front Desk Supervisor

About the Margaritaville Resort Gatlinburg

Location 539 Parkway, Gatlinburg, TN 37738

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Fitness facilities

Property Features

Margaritaville Resort Gatlinburg offers its guests a full-service spa, a waterslide, and an indoor pool. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite business center. An outdoor pool, a children's pool, and a spa tub are also featured at Margaritaville Resort Gatlinburg. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Gatlinburg hotel is smoke free.

  • 163 guestrooms or units
  • 2 dining venues
  • Bar or lounge
  • Coffee shop
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Outdoor picnic space
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Children's pool
  • Waterslide
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Margaritaville Resort Gatlinburg offers 163 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. 50-inch LCD televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. This Gatlinburg hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 11 AM.

Margaritaville Resort Gatlinburg has 2 restaurants on site.

24-hour room service is available.

Nearby Activities

An indoor pool, an outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a waterslide and a 24-hour fitness center.

Spa Services

St. Somewhere Spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a steam room.

The spa is open daily.

  • Number of treatment rooms 6
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10.00 and USD 18.00 for adults, USD 8.00 and USD 18.00 for children (approximately)
  • Valet parking fee: USD 13.00 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Margaritaville Gatlinburg
  • Margaritaville Gatlinburg
  • Margaritaville Resort Gatlinburg Hotel
  • Margaritaville Resort Gatlinburg Gatlinburg
  • Margaritaville Resort Gatlinburg Hotel Gatlinburg

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.