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JW Marriott Phoenix Desert Ridge Resort & Spa

5.0 star property
Family-friendly 5-star resort near Mayo Clinic Hospital

Choose dates to view prices

Photo gallery for JW Marriott Phoenix Desert Ridge Resort & Spa

5 outdoor pools, open 7:00 AM to 10:00 PM, cabanas (surcharge)
Couples treatment rooms, sauna, hot tub, body treatments, hydrotherapy
View from property
Serves lunch and dinner
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Hot Tub
  • Room service

Explore the area

Map
5350 E Marriott Dr, Phoenix, AZ, 85054
  • Desert Ridge Marketplace
    ‪5 min walk‬
  • Musical Instrument Museum
    ‪2 min drive‬
  • Mayo Clinic Hospital
    ‪3 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪33 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking, Resort View (Mobility/Hearing Access, Roll-In Shwr)

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking, Resort View (Mobility/Hearing Access, Roll-In Shwr)

  • Resort view
  • 448 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Resort View (Mobility/Hearing Accessible, Tub)

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking, Resort View (Mobility/Hearing Accessible, Tub)

  • Resort view
  • 448 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Hearing Accessible)

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking (Hearing Accessible)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Resort View (Hearing Accessible)

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking, Resort View (Hearing Accessible)

  • Resort view
  • 448 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Resort View (Hearing Accessible)

Separate tub and shower, deep soaking tub, free toiletries, hair dryer

Room, 1 King Bed, Non Smoking, Resort View (Hearing Accessible)

  • Resort view
  • 448 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

  • 448 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • 448 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Non Smoking (Mountain View)

Mountain view

Club Room, 1 King Bed, Non Smoking (Mountain View)

  • Mountain view
  • 448 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Balcony (Corner)

63-inch Smart TV with satellite channels, TV, video-game console

Suite, 1 Bedroom, Non Smoking, Balcony (Corner)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Resort View (Mobility/Hearing Accessible, Tub)

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking, Resort View (Mobility/Hearing Accessible, Tub)

  • Resort view
  • 448 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony

Pillowtop beds, in-room safe, desk, laptop workspace

Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony

  • 896 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking, Balcony (Mountain View)

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking, Balcony (Mountain View)

  • Mountain view
  • 448 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Resort View (Resort View)

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking, Resort View (Resort View)

  • Resort view
  • 448 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking (Pool View)

63-inch Smart TV with satellite channels, TV, video-game console

Suite, 1 Bedroom, Non Smoking (Pool View)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Balcony (Mountain View)

Room, 2 Queen Beds, Non Smoking, Balcony (Mountain View) | Pillowtop beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking, Balcony (Mountain View)

  • Mountain view
  • 448 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Non Smoking, Balcony

63-inch Smart TV with satellite channels, TV, video-game console

Suite, 1 Bedroom, Non Smoking, Balcony

  • Mountain view
  • 896 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Resort View (Resort View)

Resort view

Room, 2 Queen Beds, Non Smoking, Resort View (Resort View)

  • Resort view
  • 448 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking

  • 448 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Balcony (Pool View)

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking, Balcony (Pool View)

  • 448 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Patio (Resort View)

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking, Patio (Resort View)

  • Resort view
  • 448 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Balcony (Pool View)

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking, Balcony (Pool View)

  • 448 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Patio (Resort View)

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking, Patio (Resort View)

  • Resort view
  • 448 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds, Non Smoking (Mountain View)

Mountain view

Club Room, 2 Queen Beds, Non Smoking (Mountain View)

  • Mountain view
  • 448 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking

  • 448 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony

Pillowtop beds, in-room safe, desk, laptop workspace

Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony

  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Studio Suite, 1 King Bed with Sofa bed, Non Smoking | Living area | 63-inch Smart TV with satellite channels, TV, video-game console

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

  • 448 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

  • 448 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Phoenix

Desert Ridge stay.A stay at this Desert Ridge resort places you steps from Wildfire Golf Club and within a 5-minute walk of Desert Ridge Marketplace. Mayo Clinic Hospital and Musical Instrument Museum are also within 3 miles (5 km).
View more Resorts in PhoenixOpens in a new window

What's nearby

  • Desert Ridge Marketplace - 5 min walk - 0.3 miles
  • Musical Instrument Museum - 2 min drive - 1.4 miles
  • Mayo Clinic Hospital - 3 min drive - 1.9 miles
  • Westworld of Scottsdale - 8 min drive - 7.3 miles
  • Kierland Commons - 8 min drive - 6.6 miles

Getting around

  • Phoenix Sky Harbor Intl. Airport (PHX) - 27 min drive

Restaurants

  • ‪In-N-Out Burger - ‬16 min walk
  • ‪AMC DINE-IN Desert Ridge 18 - ‬9 min walk
  • ‪Islands Restaurant Phoenix - ‬12 min walk
  • ‪BJ's Restaurant & Brewhouse - ‬15 min walk
  • ‪Yard House - ‬9 min walk

About this property

JW Marriott Phoenix Desert Ridge Resort & Spa

Family-friendly 5-star resort near Mayo Clinic Hospital
As a guest of JW Marriott Phoenix Desert Ridge Resort & Spa, you'll find a full-service spa, a golf course, and 5 outdoor swimming pools. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business center and 29 meeting rooms are available. Event space at this resort measures 241101 square feet (22399 square meters) and includes conference space. A children's pool, a hot tub, and a 24-hour fitness center are also featured at the luxury JW Marriott Phoenix Desert Ridge Resort & Spa. For a fee, parking is available.

This 5-star Phoenix resort is smoke free.

  • 950 guestrooms or units
  • 6 levels
  • 6 dining venues
  • 241101 sq ft of conference space
  • 22399 sq m of conference space
  • Built in 2002
  • Deli
  • Childcare (surcharge)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
JW Marriott Phoenix Desert Ridge Resort & Spa offers 950 air-conditioned accommodations with video-game consoles and safes. Rooms open to balconies or patios. Beds feature pillowtop mattresses. 63-inch Smart televisions come with premium satellite channels, pay movies, and Netflix. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, complimentary toiletries, and hair dryers.

In-room wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has 40 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

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Property amenities

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Lazy river
  • Snack bar/deli

Internet

  • Available in all rooms: WiFi (USD 14.95 per day)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 27 per day; includes in/out privileges)
  • Valet parking on site (USD 42 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 36 per person
  • 6 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 36-hole golf course
  • 5 outdoor pools
  • 8 outdoor tennis courts
  • Bicycle rentals
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Golf
  • Golf driving range
  • Golf lessons
  • Hot tub
  • Lazy river
  • Sauna
  • Shopping
  • Steam room
  • Tennis lessons
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 63-inch smart TV with premium satellite channels
  • Netflix
  • Pay movies
  • Video game console

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 150.00 per accommodation, per stay, plus a one-time cleaning fee of USD 150.00 and a deposit of USD 150.00 per stay
  • Only dogs are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 61.91 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Phone calls
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 36 per person
  • Fee for in-room wireless internet: USD 14.95 per day (rates may vary)
  • Self parking fee: USD 27.00 per day (in/out privileges)
  • Valet parking fee: USD 42.00 per day (in/out privileges)
  • Pet deposit: USD 150.00 per stay
  • Pet fee: USD 150.00 per accommodation, per stay plus USD 150.00 one-time cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Desert Ridge Marriott
Desert Ridge Resort
JW Desert Ridge
JW Desert Ridge Marriott
JW Marriott Desert Ridge
JW Marriott Desert Ridge Phoenix
JW Marriott Desert Ridge Resort
JW Marriott Desert Ridge Resort Phoenix
JW Marriott Ridge Resort
Marriott JW Desert Ridge
Jw Marriott Desert Ridge Resort & Spa Phoenix Hotel Phoenix
Jw Marriott Desert Ridge Resort And Spa Phoenix
Jw Marriott Phoenix
Marriott Phoenix
JW Marriott Phoenix Desert Ridge Resort
JW Marriott Phoenix Desert Ridge
JW Marriott Desert Ridge Resort Spa
JW Marriott Phoenix Desert Ridge Resort Spa
JW riott Phoenix sert Ridge
JW Marriott Phoenix Desert Ridge Resort Spa
JW Marriott Phoenix Desert Ridge Resort & Spa Resort
JW Marriott Phoenix Desert Ridge Resort & Spa Phoenix
JW Marriott Phoenix Desert Ridge Resort & Spa Resort Phoenix

Frequently asked questions

How close is JW Marriott Phoenix Desert Ridge Resort & Spa to the airport?

JW Marriott Phoenix Desert Ridge Resort & Spa is 7.1 mi (14-min drive) away from the Phoenix Deer Valley Airport (DVT) airport, the closest popular airport to the property.

How much does it cost to stay at JW Marriott Phoenix Desert Ridge Resort & Spa?

As of May 25, 2025, prices found for a 1-night stay for 2 adults at JW Marriott Phoenix Desert Ridge Resort & Spa on Jun 2, 2025 start from $226.85, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does JW Marriott Phoenix Desert Ridge Resort & Spa have an airport shuttle?

Airport shuttle services are not available at JW Marriott Phoenix Desert Ridge Resort & Spa.

Does JW Marriott Phoenix Desert Ridge Resort & Spa offer free breakfast?

Free breakfast isn’t provided at JW Marriott Phoenix Desert Ridge Resort & Spa, but buffet breakfast is offered for a fee of USD 36 per person. It's available every day from 6:30 AM to 10 AM.

Is there a casino at JW Marriott Phoenix Desert Ridge Resort & Spa?

No, there is no casino at this resort, but Talking Stick Resort Casino (17-min drive) is nearby.

What time is check-in at JW Marriott Phoenix Desert Ridge Resort & Spa?

Check-in start time: 4 PM; Check-in end time: anytime.

Is there free parking at JW Marriott Phoenix Desert Ridge Resort & Spa?

Free parking is not available at this resort. Self parking is available for USD 27.00 per day, and valet parking for USD 42.00 per day.

Does JW Marriott Phoenix Desert Ridge Resort & Spa have a pool?

JW Marriott Phoenix Desert Ridge Resort & Spa features 5 outdoor pools and a children's pool. Guests can enjoy pool access from 7:00 AM to 10:00 PM.

Does JW Marriott Phoenix Desert Ridge Resort & Spa have a restaurant?

JW Marriott Phoenix Desert Ridge Resort & Spa is home to Tia Carmen, which features American cuisine.

Does JW Marriott Phoenix Desert Ridge Resort & Spa have a spa?

This resort has a spa, which features hydrotherapy, mani/pedis, and hot stone massages.

How close is JW Marriott Phoenix Desert Ridge Resort & Spa to downtown Phoenix?

JW Marriott Phoenix Desert Ridge Resort & Spa is 17.3 mi away from Phoenix.

JW Marriott Phoenix Desert Ridge Resort & Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 703 out of 1002 reviews
Rating 8 - Good. 182 out of 1002 reviews
Rating 6 - Okay. 72 out of 1002 reviews
Rating 4 - Poor. 20 out of 1002 reviews
Rating 2 - Terrible. 25 out of 1002 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

JAMES, Buckeye

Stayed 2 nights in Feb 2025

10/10 Excellent

Brian, Sioux Falls

Stayed 3 nights in Feb 2025

8/10 Good

nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Francesco

Liked: Staff & service, property conditions & facilities
Hotel was lovely staff was great and food options were good, room was a bit run down with carpeting and parking was astronomical $85 for 2 night valet but I would definitely go back
Stayed 3 nights in Feb 2025

10/10 Excellent

Kelly

Stayed 2 nights in Dec 2024

10/10 Excellent

yu, tacoma

Liked: Cleanliness, amenities, property conditions & facilities
This is a really nice facility with lot of different activities
Stayed 3 nights in Dec 2024

10/10 Excellent

Brent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property overall. Very friendly staff. Breakfast option limited to Starbucks or the very over priced buffet. If travelling on a budget plan to eat off property. If budget is not a concern, food on property is great and service is great but you do pay a premium
Stayed 6 nights in Dec 2024

8/10 Good

KELLY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Rob

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

Sandra

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Horrible customer service. Totally disappointed.
Stayed 5 nights in Dec 2024

10/10 Excellent

Nickie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful.
Stayed 4 nights in Dec 2024

2/10 Terrible

Lisa

Stayed 1 night in Nov 2024

10/10 Excellent

Alexa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

2/10 Terrible

Cecilia

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was there for a conference and the organizers had negotiated to have the resort fees waived (as we are at the conference all day and won’t be able to use the facilities anyways) - but since I booked through Expedia, they charged me $55 per day for the entire stay. Absolutely unreasonable.
Stayed 3 nights in Nov 2024

2/10 Terrible

Andrew

Business traveler
Disliked: Staff & service
Truly awful place to stay. It’s a downmarket resort. 22 degrees outside and yet they have an ice rink and a snow machine! Would be interesting to compare these “features” with Marriott’s sustainability policy. Overall - over priced, over the top and not worth a visit
Stayed 4 nights in Nov 2024

10/10 Excellent

Chris

Liked: Amenities
Stayed 2 nights in Oct 2024

10/10 Excellent

Tania

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was perfect
Stayed 2 nights in Oct 2024

10/10 Excellent

Renata E.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a breath taking experience to be there. The resort is situated in a beautiful area with gorgeous palm trees and other plants around. The swimming pools and water park provided excellent services. A shopping area is located within a walking distance and provides excellent access to many restaurants, bars and stores.
Stayed 7 nights in Aug 2024

10/10 Excellent

Lisa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property is simply outstanding. There is something for everyone. We chose Sky Island and rented a pool cabana for the dat. This was a wonderful respite at the end of a glamping trip. Our restaurant choices were plenty and they offered one of our favorite Rose wines which we took as a welcome sign! Spent two wonderful nights - would definitely stay here again!
Stayed 1 night in Sep 2024

10/10 Excellent

Bryan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent grounds, amenities
Stayed 2 nights in Oct 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing. We wanted a few “luxury” days following a glamping trip and the JW didn’t disappoint! The room was cool and comfortable, the grounds well landscaped and absolutely immaculate. Can’t speak highly enough of the service levels. Enjoyed a cabana on Sky Island, super pleasant. Food was all high quality. I would very much recommend!
Stayed 1 night in Sep 2024

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great ambiance at this resort! The water slides were an absolute blast both for the kids and adults.
Stayed 1 night in Sep 2024

8/10 Good

Fernanda

Stayed 2 nights in Aug 2024

10/10 Excellent

David

Liked: Amenities
Stayed 3 nights in Aug 2024