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"Certainly what I expected. Surroundings challenged by presence of locally unhoused population. Yet property was in remarkably good shape. Tile floors in bathrooms, security clearance in place with locked entry doors throughout. Overnight stay was disturbed by someone pounding loudly at 4am one morning. Proximity was why we chose the property and reason why we were satisfied based upon what we paid compared to other luxury accommodations in the area. "

"I wish these reviews were honest so I wouldn’t have experienced this terrible place!!!!! The check in process took a while. It was all on the phone and they send you a door code, the code didn’t work. The first door you walk through the door was broken and the code was not needed so anyone could walk in. They send a maintenance man who took 30 mins to come get the door open. Then he was in the room an additional maybe 20 minutes attempting to fix the door, I finally told him to come the next day. We didn’t want to touch anything but it was so late we just went to sleep. At 6am there was someone banging at the door. My children were so scared, luckily they stopped after a few seconds and left. There was a lot of foot traffic and let me not forget the smell, it was terrible. If they invested in remodeling and new furniture it has potential but right now it’s a 0/10!!!"

"Yes. Loved the pool."

"The only positive I have for my stay was the staff. They are friendly, helpful with good attitudes. My room- curtains were worn so bad you can see through them. I thought the floor felt gritty on my bare feet. I took a hand towel, wetted it and rubbed back and forth from the bathroom sink to entry door, approximately 15 feet, it was black with filth. I’m not sure they ever damp mop the floors? The bed wasn’t comfortable and bathroom and tub had hair from a previous guest. I had a crack in the ceiling above the tub/shower and it was wet and in need of repair. I didn’t complain and just went with it during my 4 night stay. I understand I wasn’t at a newer hotel but wouldn’t recommend this hotel for a family. "

"The Hyatt was an excellent choice for staying when you have medical needs at the nearby Mayo Clinic. The staff was friendly and helpful, and the hotel was immaculate."

"Very beautiful property that needs some staff training and some love for the food & beverage options. - Upon arrival, it would be great for the valets to park your car instead of adding one more step to check-in that you have to self-park and meet the valet's golf cart with your luggage. PHX airport is a haul, and after schlepping our luggage through there, it just would have been nice to have one less step that was avoidable. - We had a painful almost 6 hour golf round that no one mentioned you had zero access to the clubhouse until we were on our way to the tee. You cannot have that design and not tell players when they check in to grab some food and beverage. The starters thanked us many times for our patience with the slow groups in front of us, but honestly, we were sooo hungry by the end of it, it sucked. - Food & beverage at the resort just needs to be leveled up . There is coffee in the lobby (no tea) which is about the equivalent of a Best Western, but there is a gorgeous espresso machine in the bar right next to it that they don't offer any morning drinks from. The place needs a coffee/tea shop. Every meal we had something major missing. One breakfast, missing a bagel from the smoked salmon bagel. One room service, no silverware/butter/salt or pepper. Its so close, but there is no QA on anything, and unfortunately, it affected us multiple times. - Marcella at the pool was great! She handled a large crowd well and offered great service."