Travelocity Verified Review
"The best thing i can say about the hotel is it's a good location. Within walking distance of some restaurants and bars. I think i may have gotten the worst room in the place. My room smelled musty. The bathroom door didn't close all the way. The smoke detector was hanging off the ceiling and was set off by the steam of shower. The walls were dirty. Looked like it possibly had mold. The tv remote didn't work. No tissues or water glasses in the room. Only amenities in the bathroom was a bar of soap. i asked the front desk 3 times to replace the remote and it never happened. Asked for more towels and never received them. Had to go to desk to ask for more toilet paper and the guy seemed annoyed and rolled his eyes at me. The free breakfast was terrible. Biscuits were like rocks and gravy was cold. Definitely In need of improvements.
A verified traveler from Lockport. IL stayed at 816 Hotel Westport Country Club Plaza, Ascend Hotel Collection