6/10 Okay
METRA, CLARENCE CENTER
Traveled with group
Feb 12, 2024
Liked: Cleanliness
The room was cozy, bed comfy, and I slept well! Mr. Elliott was hospitable and helpful as needs were communicated. Nice location.
These are the fair reasons I would NOT return here WITHOUT some changes:
-Mrs. Elliott was rude/snarky on the phone and in person a few times. If they’re interested in customers returning or referring, I would encourage her to say things respectfully or let her husband interact with customers.
-Parking area was not plowed well. Rectified next morning.
-I had to shovel out a 4 foot path of deep snow to get to the path to my room.
-I had to request salt to be put down as walkway to my room very slippery with ice-stairs to breakfast room we’re also slippery and unsalted until I requested the salt. They communicated “liability fears” at least 3 times with regard to my stay but didn’t regularly salt paths & stairs? Irresponsible.
-Microwave in common area was not functioning
consistently and didn’t work without assistance.
-Jacuzzi jets did not work first morning-Mr. E had to come repair after I left for a while. Next morning they worked.
-There were a couple nuts that must have toppled into my breakfast on Sunday after I told them I was allergic to nuts. I had an immediate reaction so I left the food causing the issue on my plate & said nothing. I would encourage them to make something else to feed guests or take greater care to keep allergy sensitive food away from other foods.
-Put a sign at front of property showing where to park.
METRA
Stayed 2 nights in Feb 2024