Skip to main content
Beginning of main content

Enter dates to see availability

"When I got there staff was friendly and curtsies, when I went to my room the room was used or had been occupied by another guest. When I went down to ... " More

By a verified traveler on Sat 30 Jan 2016

Hotel Description

3.5-star hotel near American Consulate

In shopping district

Stay at this Ciudad Juarez hotel and you'll be within 2 miles (3 km) of American Consulate and 9 miles (15 km) of El Paso Zoo. Also within 9 miles (15 km) are El Paso County Coliseum and El Paso Museum of Art.

Business services

This hotel features an outdoor pool, a fitness center, and a restaurant. Traveling on business? Take advantage of the 9 conference rooms, as well as the business center and free WiFi in public areas. Relax with a drink at the bar/lounge and enjoy perks like free self parking.

Free Internet, satellite TV

The 144 guestrooms offer free WiFi and free wired Internet, TVs with satellite channels, and room service. Free bottled water, hair dryers, and laptop-compatible safes are also available.

Deluxe Room King

Bed Count 1 King Bed Maximum Occupancy 3 Max
$60* Per night/room Jul 9 - Jul 10

Deluxe Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Real Inn Ciudad Juárez ratings based on 5 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Real Inn Ciudad Juárez

Everyone (1) Family (2)
2 out of 5
The room was cery hot. They said that the door has a motion sencor and it turns in when you walk in and it takes 30-45 min for the A/C to get working. After 1 hour the inside temperature was about 76F. Also, the elevator works inly by inserting you card key, it disnt work. I had to insert the card about 5-7 times everytine I needed to go down to lobby or back up to the room. Lastly, the card key to enter the room did not work. I had to call the hotel reception and have them open it personally. It was very frustrating and my stay was not enjoyable. 😡

Posted by on Jul 14, 2019

Was this review helpful to you?
Comment from Hotel Management

Aug 12, 2019 by Ivette N.

Thank you for the time you took to feedback us. We started and intensive training program focused on service, and a/c maintenance. We would like to have the opportunity to serve you again.

2 out of 5
Very clean place with bad service. We checked in but where not informed about thar online reservation did not the breakfast buffet.

Posted by on Jun 4, 2019

Was this review helpful to you?
Comment from Hotel Management

Jun 4, 2019 by Itzel gonzález

Thanks for staying with us. We appreciate your feedback!

4 out of 5

Customer Service

Pros: lobby was clean, restaurant at location there's a friendly bartender and great staff over all.
Cons: make sure all rooms are clean and ready to be occupied before releasing them to guest.
Location: great location close by restaurants and stores even a great park.
When I got there staff was friendly and curtsies, when I went to my room the room was used or had been occupied by another guest. When I went down to the lobby to complain staff was disagreeing with me like I was in the wrong. I did mention to him if he would please change me to another room he insisted I was wrong. House cleaning did go and just straitened the room made the bed mention he was going to replace the toiletries and the room would be ready. I refused that room and was placed at another room. Please if your going to do that make sure all pointes are have been taken care off before renting the rooms.

Posted by on Jan 30, 2016

Was this review helpful to you?
5 out of 5

just like home

Pros: Close restaurants, Free Internet, Quiet
Best so far in juarez and price was right got to stay extra nights

Posted by , from El Paso, TX, USA on Nov 15, 2011

Was this review helpful to you?
4 out of 5

Not enough places to eat in there hotel.

They needed more food selections and the food was okay. They needed more food facilty especially when it is expensive to get a taxi to go take you to the mall to eat. They only had one area to eat and when you are staying that long and not wanting to drive was not to good. The rooms were good and very clean.

Posted by on Sep 15, 2007

Was this review helpful to you?

Renovations + Closures

The following facilities or services will be unavailable from April 13 2021 to August 31 2021 (dates subject to change):

  • Swimming pool

Property Features

Real Inn Ciudad Juárez offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a business center on site. There are 9 meeting rooms available. The business-friendly Real Inn Ciudad Juárez also features gift shops/newsstands, concierge services, and laundry facilities. Self parking is free. This 3.5-star Ciudad Juarez hotel is smoke free.

  • 1 building
  • 144 guestrooms or units
  • 8 levels
  • Built in 2005
  • Dining venue
  • Bar or lounge
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Concierge
  • Wedding services available
  • Gift shop
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Abraham Gonzalez Intl. Airport (CJS) (6.9 km / 4.3 mi)
  • Parking: Free self parking

Room Amenities

Real Inn Ciudad Juárez offers 144 accommodations with laptop-compatible safes and complimentary bottled water. Satellite television is provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Bathtub or shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to noon.

Stock Cafe - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Blue Bar - Onsite bar. Open select days.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Real Inn Ciudad Juárez

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests. Individually-wrapped food options are available through room service.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available through room service

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 240 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Camino Real Ciudad Juarez Hotel Ciudad Juarez
  • Hotel Real Inn Ciudad Juárez
  • Hotel Real Inn Juárez
  • Real Ciudad
  • Real Juárez
  • Real Inn Ciudad Juárez Ciudad Juarez
  • Real Inn Ciudad Juárez
  • Real Ciudad Juárez Ciudad Juarez
  • Real Inn Ciudad Juárez Hotel Ciudad Juarez
  • Real Ciudad Juárez
  • Real Inn Ciudad Juárez Hotel
  • Real Inn Ciudad Juárez Hotel
  • Real Inn Ciudad Juárez Ciudad Juarez
  • Real Inn Ciudad Juárez Hotel Ciudad Juarez

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
url importing http://www.travelocity.com/Ciudad-Juarez-Hotels-Real-Inn-Ciudad-Juárez.h1311390-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Ciudad-Juarez-Hotels-Real-Inn-Ciudad-Juárez.h1311390-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/Ciudad-Juarez-Hotels-Real-Inn-Ciudad-Juárez.h1311390-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.