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"A little bad smells on elevators and bathroom..... " More

By a verified traveler on Sun 23 Feb 2020

Hotel Description

3-star eco-friendly hotel with free WiFi

In shopping district

You'll be steps from American Consulate and within a 10-minute walk of Star Medica Hospital Ciudad Juarez2. Also, Plaza Las Misiones is within half a mile (1 km) and Central Park is within 2 miles (3 km).

Restaurant, bar/lounge

A restaurant and a bar/lounge are featured at this hotel. Business travelers can take advantage of the free WiFi in public areas. A snack bar/deli, a computer station, and dry cleaning are also on offer.

Free WiFi, LCD TVs

The soundproofed guestrooms offer free WiFi and hair dryers. LCD TVs come with satellite channels, and other amenities include safes and showers.

Standard Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$63* Per night/room Oct 9 - Oct 10

Standard Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

ibis Juarez Consulado ratings based on 7 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for ibis Juarez Consulado

Everyone (4) Couples (3) Family (2)
5 out of 5

Posted by on May 19, 2021

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Comment from Hotel Management

Jun 1, 2021 by GM

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Israel García – General Manager ibis Juárez Consulado

4 out of 5

Posted by on May 5, 2021

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Comment from Hotel Management

May 18, 2021 by GM

Estimado/a huésped, Muchas gracias por tomarse el tiempo para calificar nuestros servicios. Esperamos poder volver a verle pronto. Reciba un saludo cordial. Israel García - Gerente General ibis Juárez Consulado

4 out of 5
A little bad smells on elevators and bathroom.....

Posted by on Feb 23, 2020

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5 out of 5
I just loved everything about this place & the convenience of how close everything is in walking distance♡

Posted by on Nov 27, 2019

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Comment from Hotel Management

Dec 4, 2019 by ibis Juárez Consulado

Dear Guest , We very much appreciate your comments regarding your stay at the ibis Juarez Consulado. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Israel García - General Manager ibis Juárez Consulado

2 out of 5
The room was super small, asked if they had different room and was told they were all the same. Everything was very outdated.

Posted by on Apr 26, 2019

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Comment from Hotel Management

May 2, 2019 by IG

Dear Guest, Thank you for took the time to share with us your comments about you stay, we very sorry did not meet your expectations, we take your feedback as an important point to improve and offer a better service. Sincerely, Israel García - General Manager

3 out of 5
Nice hotel and it was close to shops and consulate of the United States.

Posted by on Aug 23, 2018

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Comment from Hotel Management

Aug 23, 2018 by Jairo S.-

Thanks a lot for your comments. Best regards!

2 out of 5

Don’t Stay Here...

The front staff lacks professionalism they were to busy on their own personal issues than tending hotel business. The room were super tiny and also the bathroom, the mattress were soiled and the sheets, dirty floors, etc. I really can’t find nothing good write about this hotel. And the worst thing was the smell of sewage all the time we had to keep airing with air fresheners to tolerate the smell it was a nightmare. In conclusion if you are an average traveler use to normal rooms this place is not for you. Pay a little more and find another hotel...

Posted by , from Chicago Il. on Nov 11, 2017

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Comment from Hotel Management

Nov 14, 2017 by AGM

Thank you for your review. We apologize for not being the kind of hotel you needed. Regards

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. The eco-friendly ibis Juarez Consulado also features multilingual staff, laundry facilities, and dry cleaning/laundry services. This 3-star Ciudad Juarez hotel is smoke free.

  • 1 building
  • 140 guestrooms or units
  • 8 levels
  • Dining venue
  • Bar or lounge
  • Deli
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Computer for guest use
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Room Amenities

Ibis Juarez Consulado offers 140 accommodations with safes and hair dryers. 26-inch LCD televisions come with satellite channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • LCD television
  • Satellite channels
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.

OOPEN PASTA AND GRILL - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

LOBBY BAR - Onsite lobby lounge.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at ibis Juarez Consulado

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, and American Express; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: MXN 120 for adults and MXN 60 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ibis Juarez
  • Ibis Juarez Consulado
  • Ibis Juarez Consulado Ciudad Juarez
  • Ibis Juarez Consulado Hotel
  • Ibis Juarez Consulado Hotel Ciudad Juarez
  • ibis Juarez Consulado Hotel
  • ibis Juarez Consulado Ciudad Juarez
  • ibis Juarez Consulado Hotel Ciudad Juarez

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

  • UNESCO sustainable tourism pledge
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.