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4.1 out of 5

"The staff is pleasant and polite makes stay enjoyable A little more attention to detail would be nice " More

By a verified traveler on Mon 04 Nov 2019

Hotel Description

3-star hotel near American Consulate

Near the airport

Your stay at this hotel will put you steps from Plaza Las Misiones and a 5-minute walk from American Consulate. Plaza Theater is within 9 miles (15 km) and Cielo Vista Mall is within 20 miles (32 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free continental breakfast, free self parking, and free airport drop-off. Traveling on business? Take advantage of the free WiFi in public areas and free Internet in public areas. There's a fitness center on site, and laundry facilities and concierge services are also offered.

Free Internet, cable TV

The 113 guestrooms offer free WiFi and free wired Internet, TVs with cable channels, and room service. Free international calls, free long-distance calls, and free local calls are also available.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$55* Per night/room Apr 18 - Apr 19

Standard Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Microtel Inn by Wyndham Ciudad Juarez/By US Consulate ratings based on 10 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Microtel Inn by Wyndham Ciudad Juarez/By US Consulate

Everyone (9) Family (2)
5 out of 5

Posted by on Mar 21, 2021

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Comment from Hotel Management

Mar 31, 2021 by Priscilla Rodriguez

Estimado Sr. Quiero aprovechar esta oportunidad para darle las gracias en nombre de todo nuestro equipo por haber otorgado tiempo a completar nuestra valiosa encuesta. Para nosotros es muy importante recibir comentarios de nuestros huéspedes para mejorar nuestro servicio. Sin duda su opinión nos ayudara muchísimo a dar un servicio de excelencia.

5 out of 5

Posted by on Nov 23, 2020

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Comment from Hotel Management

Nov 24, 2020 by Laura Tinoco - Gerente de Recepcion

Antes que nada agradezco el tiempo que tomo para hacer de nuestro conocimiento las áreas que requieren mejorar y por supuesto le ofrezco mis más sinceras disculpas por las molestias que se causaron. Por nuestra parte, haremos todo lo posible por solucionar los problemas que nos a comentado.

4 out of 5
The staff is pleasant and polite makes stay enjoyable A little more attention to detail would be nice

Posted by on Nov 4, 2019

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Comment from Hotel Management

Nov 24, 2019 by Laura Tinoco - Gerente de Recepción

Antes que nada agradezco el tiempo que tomo para hacer de nuestro conocimiento las áreas que requieren mejorar y por supuesto le ofrezco mis más sinceras disculpas por las molestias que se causaron. Por nuestra parte, haremos todo lo posible por solucionar los problemas que nos a comentado.

5 out of 5

Fantastic Hotel

The staff wad friendly & very helpful in all aspects. Would stay there again.

Posted by on Jan 26, 2018

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Comment from Hotel Management

Jan 26, 2018 by Rocio Soto

Thanks for staying with us. We appreciate your feedback!

4 out of 5

They wont reimburse me

The only one thing i dislike was that they dont reimburse you for the nights u arent staying. . Thats a total rip off

Posted by , from cuidad juarez on Jan 26, 2017

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Comment from Hotel Management

Feb 9, 2017 by Lorenzo Rodriguez

Dear guest On behalf of each of us who work at the Hotel apologize for the inconvenience, hopefully assist you personally on your next stay in this city. Sincerely Lorenzo Rodriguez.

4 out of 5

the staff were excellent.

Pros: the staff, from front desk to maintenance.
Cons: small fridge in the room
the staff at microtel were very helpful, kind and knowledgeable,

Posted by , from california on Jan 7, 2016

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5 out of 5

Great hotel

We had a great stay. The hotel is super close to the American Consulate, they have great installations and excellent customer service. Breakfast is great as well, I would highly recommend it.

Posted by , from Atlanta, GA on Dec 17, 2015

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2 out of 5

Ciudad Juarez Nightmare

Pros: Walking distance from US Consulate and medical clinics.
Cons: Front desk staff was polite but not helpful.
Location: All US Consulate offices and clinics nearby. Mall, shops and restaurants walking distance.
We arrived exhausted from the nine hour drive and stressed about my husband’s pending immigration appointment at the US Consulate. We were also concerned and uneasy about our safety while in Cuidad Juarez. We had a reservation error that led to a price gouging nightmare. We were at the hotels mercy. Traveling outside the country. Limited knowledge of the currency rate. And no back up hotel reservations. With no other option we paid through the nose and the hotel staff was neither helpful nor sympathetic. Beware of Microtel Inn by Wyndham.

Posted by , from Texas on Nov 19, 2015

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2 out of 5

Americans on Immigration Trip

Pros: The staff were friendly and helpful.
My Mexican husband and I stayed here for a consulate visit in Juarez. Although everything is within walking distance (consulate, medical clinic, and biometrics center) and the staff were very nice, the hotel is not worth the price. The rooms and halls smelled of sewage. It seemed to be coming from the bathrooms. We had to keep the bathroom door closed to keep the smell down. The beds were uncomfortable, we had to ask for washcloths on arrival even though the room had just been cleaned before we checked in. The bathroom was dingy and the shower curtain was barely hanging on. The staff were awesome but they can only work with what they are given. The mall is across the main street which has many restaurants and a movie theater (which was a God send!!). We were supposed to have a fridge and microwave-no where in sight. Overall a successful trip for us and not a vacation, we would not recommend this hotel to any American. It will not be up to your standards...believe us!! The pics are very deceiving. Don't trust them like we did.

Posted by , from Kentucky on Sep 25, 2015

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5 out of 5

Excellent

You can literally walk to any of your appts. No need for taxi. Free shuttle upon requested. We stood there six nights, a/c worked great, in a great area, the breakfast was delicious.

Posted by , from Denver,CO on Sep 13, 2015

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About the Microtel Inn by Wyndham Ciudad Juarez/By US Consulate

Location Paseo de la Victoria No 4150 E, Ciudad Juarez, CHIH 32668

Renovations + Closures

We're sorry, properties in this area are unavailable for the dates you selected.

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Free breakfast is available daily. WiFi and wired Internet are free in public spaces. A shuttle from the hotel to the airport is free (available on request). A fitness center, a vending machine, and multilingual staff are also featured at the business-friendly Microtel Inn by Wyndham Ciudad Juarez/By US Consulate. Free self parking is available. This 3-star Ciudad Juarez hotel is smoke free.

  • 113 guestrooms or units
  • 4 levels
  • Continental breakfast (free)
  • 1 conference room
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Abraham Gonzalez Intl. Airport (CJS) (9.3 km / 5.7 mi)
  • Property shuttles: Free airport drop-off
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Microtel Inn by Wyndham Ciudad Juarez/By US Consulate offers 113 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Televisions come with cable channels. This Ciudad Juarez hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is offered daily and hair dryers can be requested.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • International calls (free)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer available
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily from 6:30 AM to 9:30 AM.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MXN 200 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: MXN 200 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Microtel Inn Wyndham Ciudad Juarez/By US Consulate
  • Microtel Inn Wyndham Ciudad Juarez/By US Consulate Ciudad Juarez
  • Microtel Inn Wyndham Ciudad Juarez/By US Consulate Hotel
  • Microtel Inn & Suites Ciudad Juarez Hotel Ciudad Juarez
  • Microtel Inn And Suites Ciudad Juarez
  • Microtel Inn Wyndham Juarez/By US Consulate Hotel
  • Microtel Inn Wyndham Juarez/By US Consulate
  • Microtel Wyndham JuarezBy US
  • Microtel Inn by Wyndham Ciudad Juarez/By US Consulate Hotel

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.