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4.5 out of 5

"Our stay was wonderful! If we had known about the difference between the Istay and our previous hotel we would have never stayed at the other hotel. T ... " More

By a verified traveler on Fri 18 Dec 2015

Hotel Description

3.5-star hotel with an indoor pool, connected to a shopping center

Heart of Ciudad Juarez

You'll find Paso del Norte Cultural Center and Juarez Market within 2 miles (3 km) of this hotel. Benito Juarez Monument and Chamizal Federal Public Park are also within 3 miles (5 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the fitness center and perks like free self parking.

Free Internet, plasma TVs

The 146 guestrooms offer free WiFi and free wired Internet, plasma TVs with cable channels, and room service. Other amenities include free newspapers, free local calls, and hair dryers.

Standard Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
$54* Per night/room Mar 6 - Mar 7

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

iStay Hotel Ciudad Juarez ratings based on 11 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for iStay Hotel Ciudad Juarez

Everyone (6)
5 out of 5

Posted by on Aug 17, 2019

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Comment from Hotel Management

Aug 17, 2019 by GM

Thanks for staying with us. We appreciate your feedback! Gracias por hospedarse con nosotros. Agradecemos sus comentarios. Es un placer poder servirles.

5 out of 5
Everything has been great!!!! The people are kind and accommodating and the facility is very clean, comfortable and safe.

Posted by , from Marietta, Georgia on Feb 22, 2019

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Comment from Hotel Management

Feb 23, 2019 by GM

Thank you very much for your opinion about our hotel. We are pleased that enjoyed your accommodation with us . It is something that our staff is proud , and we value your opinion . We hope you visit us again.

5 out of 5

Consulado Juarez

Our stay was wonderful! If we had known about the difference between the Istay and our previous hotel we would have never stayed at the other hotel. The Istay superceded our expectations. We stayed at the Istay based on the recommendation of an other guest. We thank you for such a pleasant stay.

Posted by on Dec 18, 2015

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Comment from Hotel Management

Apr 6, 2016 by GM

Thank you very much for your opinion about our hotel. We are pleased that enjoyed your accommodation with us . It is something that our staff is proud , and we value your opinion . We hope you visit us again.

3 out of 5

Ok but would stay at lucerna hotel.

Pros: Rooms were clean. location was good as well. There is also a restaurant attached to the store which is attached to hotel open till 1 am that was nice.
Cons: Beds. Larger pillows to fit a king bed. Fresh fruit and tastier food. More secured parking lot.
Location: Location was good, really no complaints. Easy to access downtown areas. Plenty of restaurants in area.
Stay was ok but would have preferred the Lucerna across the street. Was approach numerous times by pan handlers in the parking lot. Food provided was not really good. Fruit was pretty bad and that is something we prefer to eat while visiting internationally to be safe. Room was nice but staff entered room without notifying us to do repairs and left air vent cover off and screws fell to the floor where we could have stepped on them. Would not stay at this property again due to our higher standards of accommodations. Front desk nice but no bell staff on hand or really doorman and for the same rate other establishments will provide this. Please know we choose this locations due to the fact rate was reasonable and no other place with its location had king beds just 2 doubles and that was not an option for us. Budget minded people recommended not a high end property.

Posted by , from Vail colorado on Nov 3, 2015

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Comment from Hotel Management

Jun 5, 2016 by GM

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

5 out of 5
It was a great hotel we will definitely stay there again.

Posted by on Aug 24, 2015

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Comment from Hotel Management

Dec 12, 2015 by Adrian Jaimes /Gerente General

Thank you very much for taking the time to leave your comments regarding your stay at IStay Juarez. We are very satisfied to know you always have excellent experiences with us. I hope we could host you again soon during your next trip to Juarez, it will be our pleasure as usual! Sincerely

1 out of 5

Pool to small

Pool is to small and make me waite 1 hour at lobby for system update, i show my payment on my phone and dont care, the y make me waite til it appears on the pc

Posted by , from el paso on Aug 19, 2015

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Comment from Hotel Management

Jul 20, 2016 by GM

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

5 out of 5

THE BEST HOTEL EVER!

Pros: Free breakfast, Close restaurants, Free Internet, Quiet, business room, conference room, cable tv, free calls
THE FOOD WAS GREAT, THE ROOM WAS EXTRA CLEAN, THE POOL WAS WARM AND FUN!! CLOSE TO STORES AND FREE TRANSPORTATION TO THE CONSULATE PLUS THE STAFF WAS VERY PROFESSIONAL AND NICE.. WHAT ELSE CAN YOU ASK FOR!! I WOULD DEFINITELY RECOMMEND THIS HOTEL TO ANYBODY, ESPECIALLY IF YOU ARE TRAVELING FOR CONSULATE PURPOSES, EVEN THOUGH IT IS ABOUT 12 MINUTES AWAY FROM THE US CONSULATE YOU STILL GET FREE TRANSPORTATION EVERYDAY, AND IT'S NOT AS CROWDED AS THE HOTELS AROUD THE CONSULATE. THE PRICE WAS EXCELLENT TOO!

Posted by , from Fresno, CA, USA on Feb 10, 2012

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Comment from Hotel Management

May 14, 2019 by GM

Thank you very much for your opinion about our hotel. We are pleased to know that you enjoyed your stay with us. It is something that our staff is proud , and we value your opinion . We hope you visit us again.

5 out of 5

NICE

Pros: Free breakfast, Close restaurants, Free Internet
Nice, Clean...Friendly. Enjoyed my 2 Night Stay Very Much. The location is in a very central area close to good restaurants and shopping. The pool is great, my little girl loved it. Will stay there again.

Posted by on Feb 9, 2012

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Comment from Hotel Management

May 14, 2019 by GM

Thank you very much for your opinion about our hotel. We are pleased to know that you enjoyed your stay with us. It is something that our staff is proud , and we value your opinion . We hope you visit us again.

5 out of 5

my experience @ holiday inn express

my experience was excelent will stay there nex time service was excelent very friendly service. I recoment this hotel to evey one.

Posted by on Sep 28, 2008

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5 out of 5

Buena estancia

todo estuvo muy bien , es un hotel que realmente recomiendo para que se hospeden la gente es muy amable y el servicio es muy bueno

Posted by on Jun 24, 2008

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Property Features

IStay Hotel Ciudad Juarez offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 852024 square feet (76682 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly iStay Hotel Ciudad Juarez. Free self parking is available. This 3.5-star Ciudad Juarez hotel is smoke free.

  • 1 building
  • 146 guestrooms or units
  • 4 levels
  • 852024 sq ft of conference space
  • 76682 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Ciudad Juarez, Chihuahua (CJS-Abraham Gonzalez Intl.) (13.2 km / 8.2 mi)
  • Train station: El Paso Union Depot (5.9 km / 3.7 mi)
  • Parking: Free self parking

Room Amenities

IStay Hotel Ciudad Juarez offers 146 air-conditioned accommodations with safes and complimentary newspapers. 40-inch plasma televisions come with premium cable channels. Bathrooms include showers and hair dryers. This Ciudad Juarez hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM.

IStay Delicious - This restaurant serves breakfast only. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

  • Golfing nearby
  • Casino nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM

Check-out

  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 120 for adults and MXN 75 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel iStay Ciudad Juarez
  • iStay Ciudad Juarez
  • iStay Hotel
  • iStay Hotel Ciudad Juarez
  • Istay Ciudad Juarez
  • iStay Hotel Ciudad Juarez Hotel
  • iStay Hotel Ciudad Juarez Ciudad Juarez
  • iStay Hotel Ciudad Juarez Hotel Ciudad Juarez

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.com/Ciudad-Juarez-Hotels-iStay-Hotel-Ciudad-Juarez.h22564-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.