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4.3 out of 5

"Very good customer service, housekeepers very attentive. We had a pleasant stay " More

By a verified traveler on Sun 07 Jul 2019

Hotel Description

4.5-star luxury hotel near Hospital de la Mujer

Heart of Ciudad Juarez

You'll find Hospital de la Mujer and Plaza de las Americas within a 15-minute walk of this Ciudad Juarez hotel. Also, Jaime Canales Lira Stadium is within half a mile (1 km) and Estadio 20 de Noviembre is within 2 miles (3 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour fitness center and perks like free self parking.

Free Internet, iPod docks

The 138 guestrooms offer free WiFi and free wired Internet, TVs with satellite channels, and thoughtful touches like bathrobes and slippers. Balconies, iPod docks, and 24-hour room service are also available.

Deluxe Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max
$79* Per night/room Jun 25 - Jun 26

Deluxe Double Room, Balcony

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Exclusive Single Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Lucerna Ciudad Juarez ratings based on 11 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Lucerna Ciudad Juarez

Everyone (8) Couples (1) Family (3)
1 out of 5
terible sevice

Posted by on Jun 20, 2021

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Comment from Hotel Management

Jun 20, 2021 by Gerencia General

Agradecemos su tiempo para hacernos saber su comentario.

5 out of 5

Posted by on Mar 15, 2021

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Comment from Hotel Management

Mar 26, 2021 by Gerencia General

Agradecemos su valoracion, si existe algo que debamos mejorar para superar sus expectativas. Quedamos a sus órdenes.

4 out of 5

Posted by on Feb 15, 2020

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Comment from Hotel Management

Feb 18, 2020 by Guest services manager.

Dear guest, thank you for taking the time to review your stay. It will be our pleasure serving you again in the future.

5 out of 5
Very good customer service, housekeepers very attentive. We had a pleasant stay

Posted by on Jul 7, 2019

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5 out of 5
Everything was very nice and clean. Staff was helpful and room was clean.

Posted by on May 8, 2019

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5 out of 5

Posted by on Apr 4, 2019

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4 out of 5
Great service. Safe for families. Vehicles are secure.

Posted by on Mar 10, 2019

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3 out of 5

Dissapointment over something so easy to fix.

Pros: Rooms are comfortable and clean.
Cons: Customer service, customer service, and customer service.
Location: There is not much to do in Ciudad Juarez except bar hopping. You do not go to Ciudad Juarez for vacation purposes.
I had to travel to Ciudad Juarez for business and stayed at Hotel Lucerna for 6 days - will not do it again. This is not a safe city to be driving around so I chose this hotel particularly because of the pool. My train of thought being: I would invite my business associates to the hotel, they could bring their three small children to swim while we (adults) conducted business. It was a great idea at the time but, OMG - you would have thought that I had invited criminals. My guests were treated so horribly bad, it was embarrasing for me and humiliating for them. Administration wouldn't let the kids get in the pool because they were not hotel guests! I was told that I had to pay for a second room if i wanted my guests (again, 3 children) to swim. I immediately agreed to pay but was then told that the hotel was completely booked. So, I offered to pay for an additional room anyway just so that the children could swim, even if we didn't get a room. STILL my request was denied. I then knew that it would be a lost cause and made arrangements to conduct my business somewhere else. This is not a very accomodating hotel - I suppose because it is so small there is hardly any room for its guests. I will not be staying at this hotel again - its rules do not make sense to me - and may have lost me money! "_

Posted by , from Fort Worth, Texas on Jul 28, 2016

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5 out of 5
Only problem that I had is not enough tables by pool.

Posted by on Jul 18, 2016

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5 out of 5

Very nice hotel.

Pros: Very close to restaurants, mall, Walmart. Taxi's always parked out side if you need. one.
Location: Great location and very easy to get to from the international bridge. Lots of restaurants, bars, and shopping.
Went over on a Saturday for an overnight getaway. Very nice hotel with great staff. Price was very good. Pool was pretty crowded but that was most likely due to it being a Saturday and kids out of school for the summer. Good restaurant and bar.

Posted by , from El Paso, Texas on Jul 26, 2015

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Property Features

Hotel Lucerna Ciudad Juarez offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Business amenities include a 24-hour business center and a meeting room. The luxury Hotel Lucerna Ciudad Juarez also features tour/ticket assistance, concierge services, and laundry facilities. Free self parking is available. This 4.5-star Ciudad Juarez hotel is smoke free.

  • 138 guestrooms or units
  • 7 levels
  • 2 buildings
  • Dining venue
  • Bar or lounge
  • Childcare (free)
  • Business center (24 hours)
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (free)

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Abraham Gonzalez Intl. Airport (CJS) (13.3 km / 8.3 mi)
  • Train station: El Paso Union Depot (6.5 km / 4.1 mi)
  • Parking: Free self parking

Room Amenities

Hotel Lucerna Ciudad Juarez offers 138 accommodations, which are accessible via exterior corridors and feature iPod docking stations and safes. Rooms open to balconies. Beds feature premium bedding. Televisions come with premium satellite channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and hair dryers. This Ciudad Juarez hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Private balcony
  • IPod dock
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Premium channels
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Acueducto - This restaurant serves breakfast, brunch, lunch, and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

  • Casino nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The deposit amount is equivalent to 1 night if paid in cash.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.

  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Cash or credit card deposit required
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 11 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Lucerna Ciudad Juarez
  • Lucerna Ciudad Juarez
  • Lucerna Ciudad Juarez Hotel
  • Lucerna Hotel Ciudad Juarez
  • Lucerna Ciudad Juarez
  • Hotel Lucerna Ciudad Juarez Hotel
  • Hotel Lucerna Ciudad Juarez Ciudad Juarez
  • Hotel Lucerna Ciudad Juarez Hotel Ciudad Juarez

You should know

  • Pool access available from 9:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.