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"Very good customer service, housekeepers very attentive. We had a pleasant stay
"
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By a verified traveler on Sun 07 Jul 2019
Hotel Description
4.5-star luxury hotel perfect for exploring Ciudad Juarez
Heart of Ciudad Juarez
You'll find Paso del Norte Cultural Center and Juarez Market within 2 miles (3 km) of this hotel. Benito Juarez Monument and Chamizal Federal Public Park are also within 3 miles (5 km).
Business services
This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and airport shuttle. Enjoy the fitness center and perks like free self parking.
Free Internet, iPod docks
The 138 guestrooms offer free WiFi and free wired Internet, TVs with satellite channels, and thoughtful touches like bathrobes and slippers. Balconies, iPod docks, and 24-hour room service are also available.
Hotel Lucerna Ciudad Juarez ratings based on 11 Verified Reviews
Review Summary
4.5
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Hotel Lucerna Ciudad Juarez
Everyone (6)Couples (1)Family (3)
4 out of 5
Posted by a verified traveler on Feb 15, 2020
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Comment from Hotel Management
Feb 18, 2020
by Guest services manager.
Dear guest, thank you for taking the time to review your stay. It will be our pleasure serving you again in the future.
5 out of 5
Very good customer service, housekeepers very attentive. We had a pleasant stay
Posted by Betty on Jul 7, 2019
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5 out of 5
Everything was very nice and clean. Staff was helpful and room was clean.
Posted by a verified traveler on May 8, 2019
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5 out of 5
Posted by a verified traveler on Apr 4, 2019
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4 out of 5
Great service. Safe for families. Vehicles are secure.
Posted by a verified traveler on Mar 10, 2019
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3 out of 5
Dissapointment over something so easy to fix.
Pros:Rooms are comfortable and clean.
Cons:Customer service, customer service, and customer service.
Location:There is not much to do in Ciudad Juarez except bar hopping. You do not go to Ciudad Juarez for vacation purposes.
I had to travel to Ciudad Juarez for business and stayed at Hotel Lucerna for 6 days - will not do it again. This is not a safe city to be driving around so I chose this hotel particularly because of the pool. My train of thought being: I would invite my business associates to the hotel, they could bring their three small children to swim while we (adults) conducted business. It was a great idea at the time but, OMG - you would have thought that I had invited criminals. My guests were treated so horribly bad, it was embarrasing for me and humiliating for them. Administration wouldn't let the kids get in the pool because they were not hotel guests! I was told that I had to pay for a second room if i wanted my guests (again, 3 children) to swim. I immediately agreed to pay but was then told that the hotel was completely booked. So, I offered to pay for an additional room anyway just so that the children could swim, even if we didn't get a room. STILL my request was denied. I then knew that it would be a lost cause and made arrangements to conduct my business somewhere else. This is not a very accomodating hotel - I suppose because it is so small there is hardly any room for its guests. I will not be staying at this hotel again - its rules do not make sense to me - and may have lost me money! "_
Posted by EMG, from Fort Worth, Texas on Jul 28, 2016
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5 out of 5
Only problem that I had is not enough tables by pool.
Posted by a verified traveler on Jul 18, 2016
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5 out of 5
Very nice hotel.
Pros:Very close to restaurants, mall, Walmart. Taxi's always parked out side if you need. one.
Location:Great location and very easy to get to from the international bridge. Lots of restaurants, bars, and shopping.
Went over on a Saturday for an overnight getaway. Very nice hotel with great staff. Price was very good. Pool was pretty crowded but that was most likely due to it being a Saturday and kids out of school for the summer. Good restaurant and bar.
Posted by Gary, from El Paso, Texas on Jul 26, 2015
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5 out of 5
Best place to stay if you're in Juarez
Pros:Very clean and nice staff and the food in the returant was great.
Cons:They could use some updating on the execise equipment in the exercise room.
Location:Walmart is near by and shopping ceters are close, The Rio Grande Mall is very close , If you're eating out go to the "Las Quinadas" , very good food.
I wasn't crazy about going to Juarez , but the hotel staff worked extra hard to please my wife and I and did everything they could to make us happy. It is just like the picture , with the palm trees and the beautiful mountains in the back. 15 or 20 minutes from the consulate and they offer shuttle services.The driver worked extra hard to helps us, looked after us and knew the whole town.
Posted by John, from Southaven,Ms on Mar 23, 2015
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5 out of 5
Lucerna hotel ciudad Juarez, Mx
The service was excellent no charge for internet management seemed alway eaget o assistthe premises where kept well nice restaurant convenient location with Sanborns across the street
Maurice kahn
new Orleans
Hotel Lucerna Ciudad Juarez offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Business amenities include a 24-hour business center and a meeting room. The luxury Hotel Lucerna Ciudad Juarez also features tour/ticket assistance, a garden, and concierge services. Free self parking is available. This 4.5-star Ciudad Juarez hotel is smoke free.
138 guestrooms or units
7 levels
2 buildings
Dining venue
Bar or lounge
Childcare (free)
Business center (24 hours)
1 conference room
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Garden
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Family property
Outdoor pool
Free WiFi
Laundry facilities
Babysitting or childcare (free)
Internet
Available in all rooms:
Free WiFi
, Free wired Internet
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Airport: Ciudad Juarez, Chihuahua (CJS-Abraham Gonzalez Intl.) (12.7 km / 7.9 mi)
Train station: El Paso Union Depot (6.5 km / 4.1 mi)
Parking: Free self parking
Room Amenities
Hotel Lucerna Ciudad Juarez offers 138 accommodations, which are accessible via exterior corridors and feature iPod docking stations and safes. Rooms open to balconies. Beds feature premium bedding. Televisions come with premium satellite channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. This Ciudad Juarez hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.
Private balcony
IPod dock
In-room dining (24 hours)
Television
Satellite channels
Premium channels
Luxury bedding
Shower and tub combination
Housekeeping (daily)
Local calls (free)
Hair dryer
Safe
Bathrobes
Slippers
Toiletries (free)
Iron and ironing board available
Desk
Blackout drapes
Exterior corridor access
Ensuite bathroom
Food & Drink
For a fee, guests can enjoy buffet breakfast daily.
Hotel Lucerna Ciudad Juarez has a restaurant serving breakfast, brunch, lunch, and dinner.
24-hour room service is available.
Nearby Activities
Recreational amenities at the hotel include an outdoor pool and a fitness center.
Casino nearby
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Roll-in shower
Wheelchair accessible parking
In-room accessibility
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 21
Special check-in instructions:
24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.
Airport transportation is offered 24 hours a day. Fees may apply. For details, please contact the property in advance.
Check-out
Check-out by 1 PM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pets
No pets allowed
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a smoke detector. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The deposit amount is equivalent to 1 night if paid in cash.
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in each accommodation.
No rollaway/extra beds available
No cribs (infant beds) available
Cash or credit card deposit required
Number of children who can stay free - 2
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: USD 11 per person (approximately)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hotel Lucerna Ciudad Juarez
Lucerna Ciudad Juarez
Lucerna Ciudad Juarez Hotel
Lucerna Hotel Ciudad Juarez
Lucerna Ciudad Juarez
Hotel Lucerna Ciudad Juarez Hotel
Hotel Lucerna Ciudad Juarez Ciudad Juarez
Hotel Lucerna Ciudad Juarez Hotel Ciudad Juarez
You should know
Registered guests are the only ones allowed to be in guestrooms.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
