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4.2 out of 5

"Took me over an hour to check in. I was made to leave an open voucher in my credit card.Telling me my room had not been paid for and I had the confirm ... " More

By a verified traveler on Mon 28 Dec 2015

Hotel Description

3.5-star hotel near El Paso Zoo

In Ciudad Juarez

You'll find El Paso Zoo and Chamizal National Memorial within 3 miles (5 km) of this hotel. El Paso Museum of Art and El Paso Museum of History are also within 6 miles (10 km).

Free perks

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free valet parking. Enjoy the fitness center and free perks like buffet breakfast and free self parking.

Free Internet, cable TV

Boasting comforts like premium bedding and down comforters, the 162 guestrooms offer free WiFi and free wired Internet, as well as TVs with cable channels. 24-hour room service, coffee/tea makers, and free local calls are also available.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$64* Per night/room Feb 25 - Feb 26

Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Gamma Ciudad Juarez ratings based on 21 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Gamma Ciudad Juarez

Everyone (2)
5 out of 5

Posted by on Jul 28, 2019

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Comment from Hotel Management

Jul 29, 2019 by Zulema

Gracias por su visita y su calificación.

3 out of 5

Sad service:(

Took me over an hour to check in. I was made to leave an open voucher in my credit card.Telling me my room had not been paid for and I had the confirmation number in hand.Them the power went out at night and it was freezing out.Next mirning power goes out again and after about another 45 mins they find my room had been paid in advance. I have been staying here for about ten years. What happen this time was due to lack of good .customer service

Posted by on Dec 28, 2015

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4 out of 5

Will definitely stay again

I thought the hotel was great. The grounds are very nice and the staff is very attentive and kind as well. The room was comfy and clean. The food there at the hotel restaurant isn't the best but if you don't feel like going across to the S-Mart for some tortas or burritos then it is very conveinent and inexpensive. The consulate really isn't a 15 minute walk away its more like 30-35 minute walk away but you really don't need to walk there because the hotel has shuttles to and from the consulate and the clinic that leaves every hour. Felt very safe staying here and will definitely be staying again.

Posted by on Sep 9, 2009

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4 out of 5

over all, not to bad....

like most we were there for imigration. this hotel is close to the old consulate, not the new one. if you are going to juarez for imigration reasons this is a nice place to stay. they have a free shuttle every hour to the consulate/medical facilitys starting at 5 am, and no you dont have to get in line at 3 am like some say you have to. if your going to the medical get there around 5am, you should have an appointment time for the consulate then get there about 2 hours before your time or 6am at the earliest. our room was clean, not up to my wifes standards, but clean. the walls are a bit thin, but it depends on your neighbors. the ac/heater is a bit noisy, but i was so tired it didnt matter. there is a place to eat in the hotel with a bar, but i thought it was a little high priced. they do have a pool. and there is 24hr secirity. many of the staff speak english, or enough to help. beds are a little hard. accrost the street is a mall with a grocery store. if your going to be there a while you can get some food there to keep in your room to save money. if you get somthing that needes to stay cold you will have to get ice from the bar. if you go through the mall and cross the next street there is a building with 6 small places to eat, its cheap and good. there are lots of signs for resturants that we never got to that are close, american and mexican. over all its not a bad place to stay.

Posted by on Mar 24, 2009

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3 out of 5

Good if you're going to the consulate

My husband and I stayed in June and September of 2008 for immigration purposes, it was about 1/2 mile walking distance from the hotel to the embassy. we walked from and to the hotel, since most of the people checked in are there for the same purpose, at first I was very insecure of staying with all the violence you hear going on, to our experience it wasn't that bad of course we would only walk to the consulate and if we had no other business we just stayed at the hotel for safety. Theres a mall across the street wich most of the time all the little stores are closed and and a supermarket where we went several times but nothing fancy, the hotel was ok, yet there was too much noise at night and it was hard to go to sleep. Restaurant ok only for breakfast, lunch and dinner I don't recomend it's pricy and there's not much variety of food. our only alternative was a subway across the street it was the only restaurant open nearby. service was ok if you go here try and book before, we had our reservations and still had to wait about an hour to clean our room, they have a internet lobby, but good luck it's always busy, i would get up early to go. we would only reccommend if you're going for immigration purposes.

Posted by on Feb 22, 2009

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3 out of 5

Our Stay

Very safe and secure. However this Hotel is not any where near the US Consulate. They do provide a free shultel service though. Which is about a 20 minute ride. We did see another hotel next to the consulate but was NOT this one. Food is expensive and not very good. I hurt my foot and they did transfer us down to a first floor room with an extra charge. Would not recomend if you go for the Consulate. Notes: If you drive make sure and get the car or truck taged. Make SURE when you come back to cancile out your vehical Tag and Immagration paper. They charge per day while you are in Mexico. And you will have a fine if not canciled. If you do not cancile out your vehical Tag it is considered as being in Mexico. If you reenter you have to cancile out the Tag, pay for a new one and pay a fine. When you drive in Mexico below Juarez you will need a drivers permite. which is the first time I have been ordered and almost fined for not haveing one.

Posted by on Dec 11, 2008

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2 out of 5

worst customer service ever

My Husband and I stayed at the Holiday Inn b/c we were there for the American Consuler. When we first arrived at the hotel they advise us that it would be about another hour, which was fine with us. An hour later we went back to the front desk and waited for or room. The customer service there is the worst I have ever experienced. The room was clean but the wall were thin you could hear everything. Everything to the point that i could hear what the other people were doing in the other rooms next to us. Things that nobody wants to hear there neighbors doing. Even when people walked by you could hear them from a distance. The AC in the room was loud as well. Bed was ok but with all the noise who could sleep. We also eat at the resturant, and let me tell you not good at all. The food is to high priced. Another thing we ordered room service, they only brought half of food we called back and they never brought the other part of your food. The only thing good I can say about the Hotel is that it is only walking distance for the consular.

Posted by on Sep 24, 2008

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5 out of 5

Safe

We very nervous first time going on ciudad jarez but they where very nice clean and the food goodl.

Posted by on Sep 13, 2008

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4 out of 5

A safe location well situated

I went to Juarez to get some dental work done, and stayed at the Holiday Inn Lincoln. My wife was worried about my safety in this city, but I had no problems at all. And except for the fact that they have no ice machines, this was a typical Holiday Inn stay. The restaurant was very good, the beds were comfortable, and the staff was helpful (and spoke English). It is well situated, on main streets about a mile south of the border and close to the American Embassy. Most of the restaurants around the area were closed (things were pretty depressed there), but there is a nice supermarket just across the street that also serves good meals, in addition to selling food, etc. About 2-1/2 blocks south of the hotel there is a main street where most American fast-food restaurants can be found. Taxi service was also available to carry me across the border (at about $50 each way).

Posted by on Jun 14, 2008

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5 out of 5

Best Hotel/Location in Juarez. Near Consulate.

Just walking distance away from the Consolate. Maybe 1/2 mile away. Safe location, near restaurants, market. Easy access to taxi's, 20 mins from Juarez Airport, 30 mins from El Paso Airport. Best to fly in from El Paso, for $40 taxi's will take you from port-to-door. Same $40 will take you from Juarez Airpost to Hotel as well. Taxi's from hotel will also take you to port, but I recommend you walk across the line instead and get a Taxi on the U.S. when done. Great staff, fast internet connection in every room, pool seemed nice, but way too cold and windy in winter. Very clean hotel, good restaurant inside. Highly recommend, especially if going to visit consulate. Staff is very informative and can answer any questions you may about the immigration process. Could not have done it without them. Very safe. I was worried at first about the trip, but the hotel eased many of my worries.

Posted by on May 7, 2008

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Property Features

Gamma Ciudad Juarez offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business center and a meeting room. A terrace, multilingual staff, and a garden are also featured at the business-friendly Gamma Ciudad Juarez. An area shuttle within 10 km and a shuttle from the hotel to the airport (available on request) are free. Self parking and valet parking are free. Smoking is allowed in designated areas at this 3.5-star Ciudad Juarez hotel.

  • 1 building
  • 162 guestrooms or units
  • 2 levels
  • Buffet breakfast (free)
  • Dining venue
  • Bar or lounge
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free long-term parking , Free self parking , Free valet parking , Free RV, bus, truck parking

Transport

  • Airport: Ciudad Juarez, Chihuahua (CJS-Abraham Gonzalez Intl.) (14.3 km / 8.9 mi)
  • Train station: El Paso Union Depot (5.8 km / 3.6 mi)
  • Property shuttles: Free airport drop-off and area shuttle within 10 km
  • Parking: Free valet parking, self parking, extended parking, and RV/bus/truck parking

Room Amenities

Gamma Ciudad Juarez offers 162 air-conditioned accommodations, which are accessible via exterior corridors and feature complimentary bottled water and coffee/tea makers. Beds feature down comforters and premium bedding. Televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Ciudad Juarez hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). A nightly turndown service is provided and housekeeping is offered daily.

  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:00 AM to 11:00 AM and on weekends from 6:00 AM to noon.

Grill Plaza - Overlooking the pool and garden, this restaurant specializes in Mexican cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 10 PM

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation.

Airport shuttle service is available on request from 6:00 AM to 10:00 PM. Fees may apply. Contact the property in advance to get details.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation.

Airport shuttle service is offered on request from 6:00 AM to 10:00 PM. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: MXN 963 per accommodation, per night, plus a deposit of MXN 3500 per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 44 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: MXN 3500 per stay
  • Pet fee: MXN 963 per accommodation, per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gamma Ciudad Juarez Hotel
  • Best Western Plus Plaza Juarez Ciudad Juarez
  • Best Western Plus Plaza Juarez Hotel
  • Best Western Plus Plaza Juarez Hotel Ciudad Juarez
  • Hotel Plaza Juarez Ciudad Juarez
  • Hotel Plaza Juarez
  • Plaza Juarez Ciudad Juarez
  • Plaza Juarez
  • Ramada Ciudad Juarez Hotel Ciudad Juarez
  • Gamma Hotel
  • Gamma Ciudad Juarez Hotel
  • Gamma Ciudad Juarez Ciudad Juarez
  • Gamma Ciudad Juarez Hotel Ciudad Juarez

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.