Skip to main content
Beginning of main content
 Chula Vista •1 Room
 Chula Vista • 1 Room
Book online or call 1-855-214-3079 Phone Number

SureStay Hotel by Best Western Chula Vista San Diego Bay

2-star property
699 E St, Chula Vista, CA 1-855-201-7819
3.4 out of 5
See all 19 travelocity Reviews

"This hotel is advertising free breakfast on this site and their marquee, however, they are using Covid as an excuse to provide nothing and still charg ... " More

By a verified traveler on Fri 01 Oct 2021

Points Of Interest

View all on Map

Enter dates to see availability

Hotel Description

Enjoy the outdoor pool at this 3-star Chula Vista hotel

Oceanside stay

Within 2 miles (3 km) of this Chula Vista hotel, you'll find Chula Vista Center and San Diego Bay. San Diego Convention Center and San Diego Zoo are within 9 miles (15 km).

Outdoor pool

An outdoor pool, free self parking, and laundry facilities are featured at this hotel. WiFi in public areas is free. There's a safe deposit box and multilingual staff can provide around-the-clock assistance.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max
$72* Per night/room Dec 11 - Dec 12

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

SureStay Hotel by Best Western Chula Vista San Diego Bay ratings based on 19 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for SureStay Hotel by Best Western Chula Vista San Diego Bay

Everyone (10) Couples (3) Family (8)
5 out of 5
It was nice.

Posted by on Oct 11, 2022

Was this review helpful to you?
Comment from Hotel Management

Oct 16, 2022 by Carlos Mendez-General Manager

Thank you for sharing your comments. We're so delighted you enjoyed your stay. Our entire staff works hard to ensure your comfort and satisfaction. We hope you choose to book with us again on your next visit to our area. Thank you again.

5 out of 5
No breakfast

Posted by on Oct 16, 2021

Was this review helpful to you?
3 out of 5
This hotel is advertising free breakfast on this site and their marquee, however, they are using Covid as an excuse to provide nothing and still charge the same amount. Would not stay at this particular hotel again.

Posted by on Oct 1, 2021

Was this review helpful to you?
3 out of 5
The hotel rooms have very thin walls i felt i was in the same room with the room next to mine.

Posted by on Sep 24, 2021

Was this review helpful to you?
4 out of 5
Friendly staff a little wait because of Covid procedures. These procedures make the experience less easy to experience the hotel and any amenities.

Posted by on Apr 16, 2021

Was this review helpful to you?
Comment from Hotel Management

Apr 20, 2021 by Guest Services

Thank you so much for taking the time to give us your feedback.

1 out of 5

Posted by on Jan 26, 2021

Was this review helpful to you?
Comment from Hotel Management

Feb 6, 2021 by Guest Services

Thank you for giving us your feedback.

2 out of 5
The previous review I wrote did not show up, for some reason. Super Crappy for a Wyndham property. I had to book another night, so I'll write up a summary. Water pressure is terrible, the bathtub in my room had large spots of paint peeling, the staff sounded surprised that a guy had his RV hooked up to his room and people working on their cars, when this is a regular thing, the RV guy tries to be chummy to everyone, it's annoying because you get the feeling he doesn't want you to complain about his night parking lot visitors, the blanket and sheet on bed was inadequate and there were no extras in the room, Staff is pleasantly defensive. Because of Covid there's no breakfast, or room service, the staff told me not to put my trash outside of the room for pickup, and gave me some bs reason. DEFINITELY 2 or less stars, not 3. Noisy motorcycle guests at the RV all Thursday night after quiet hours. Cement walkway up to the room is filthy and stained. Good news: No Bedbugs. Quiet last 2 nights.

Posted by , from Tucson, AZ on Oct 18, 2020

Was this review helpful to you?
Comment from Hotel Management

Oct 20, 2020 by Guest Services

First I want to thank you for taking the time to give us your feedback. Second, we all have been impacted by COVID-19 it has hurt our business as well as others. We will address your concerns.

2 out of 5

Posted by , from Tucson, AZ on Oct 18, 2020

Was this review helpful to you?
Comment from Hotel Management

Oct 20, 2020 by Front Desk Services

Thank you for taking the time and giving us your feedback. It is truly appreciated.

4 out of 5
Wasn’t terrible, was a good stay. Nothing out of the ordinary made the stay excellent, the room we had paid for was suppose to be a room with a single king bed. We ended up staying in a room with 2 queen bed, still paying the cost of the single queen bed. It was a good 10 minute drive to Imperial Beach.

Posted by , from San Diego, California on Sep 8, 2020

Was this review helpful to you?
Comment from Hotel Management

Sep 9, 2020 by Front Desk Services

Thank you for your feedback. Hope to see you back!

1 out of 5

Posted by on Jun 3, 2020

Was this review helpful to you?
Comment from Hotel Management

Jul 1, 2020 by Front Desk Services

Thank you so much for your input, this will help us improve.

About the SureStay Hotel by Best Western Chula Vista San Diego Bay

Location 699 E St, Chula Vista, CA 91910

Property Features

SureStay Hotel by Best Western Chula Vista San Diego Bay offers its guests an outdoor pool, multilingual staff, and laundry facilities. WiFi is free in public spaces. The business-friendly SureStay Hotel by Best Western Chula Vista San Diego Bay also features a front desk safe and RV/bus/truck parking. Self parking is free. Smoking is allowed in designated areas at this 3-star Chula Vista hotel.

  • 106 guestrooms or units
  • 2 levels
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Metro station: Bayfront - E St. Trolley Station (0.3 km / 0.2 mi)
  • Parking: Free self parking

Room Amenities

SureStay Hotel by Best Western Chula Vista San Diego Bay offers 106 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Guests can make use of the in-room refrigerators and microwaves. 32-inch LCD televisions come with cable channels. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Connecting rooms available

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair-accessible registration desk
  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.00 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas for unvaccinated guests. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Masks are compulsory at the property for guests without full COVID-19 vaccination
  • Gap period enforced between guest stays - 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 100 per accommodation, per stay
  • Breakage deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chula Vista Bayfront Inn
  • Surestay By Chula Vista Diego
  • SureStay Hotel by Best Western Chula Vista San Diego Bay Hotel

You should know

  • Pool access available from 9:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing http://www.travelocity.com/Chula-Vista-Hotels-SureStay-Hotel-by-Best-Western-Chula-Vista-San-Diego-Bay.h431480-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Chula-Vista-Hotels-SureStay-Hotel-by-Best-Western-Chula-Vista-San-Diego-Bay.h431480-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/Chula-Vista-Hotels-SureStay-Hotel-by-Best-Western-Chula-Vista-San-Diego-Bay.h431480-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

Most Popular

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.