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District 3 Hotel, Ascend Hotel Collection

2.5-star property
100 West 21st Street, Chattanooga, TN 1-855-201-7819
3.5 out of 5
See all 20 travelocity Reviews

"Great customer service and hotel was really clean. Great value for your money " More

By a verified traveler on Fri 03 Jul 2020

Points Of Interest

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Hotel Description

Hotel near Finley Stadium in Chattanooga

Downtown Chattanooga stay

Within a 15-minute walk of this Downtown Chattanooga hotel, you'll find Finley Stadium and Chattanooga Market. Also, Chattanooga Choo Choo is within half a mile (1 km) and Chattanooga Convention Center is within 2 miles (3 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free buffet breakfast, free WiFi, and free self parking. Business travelers can take advantage of the 24-hour business center. There's a seasonal outdoor pool on site, and laundry facilities and concierge services are also offered.

Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$71* Per night/room Feb 12 - Feb 13

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

District 3 Hotel, Ascend Hotel Collection ratings based on 20 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for District 3 Hotel, Ascend Hotel Collection

Everyone (9) Couples (3) Family (8)
1 out of 5
It was a haven for roaches. Yuck!

Posted by on Jan 7, 2023

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Comment from Hotel Management

Jan 10, 2023 by M

Dear Robert,Thank you for sharing your experience and we are so sorry to hear that your most recent stay with us did not meet your expectations. We have a very stringent protocol for issues such as yours. We always ensure to maintain our facility for any pest control issues. Please know, your description of your stay is highly unusual and does not represent the high standards we aim to achieve as our hotel does not have bed bugs and rooms are being inspected regularly. However, taking a cue from your review, we will make sure to investigate our rooms for any kind of insects/bugs and ensure to get the rooms pest controlled again. Having said that, we hope you will give us the opportunity to host you even better in your future stays.Sincerely,Management Team

2 out of 5
Probably my fault for trying to save a few bucks by staying there but no matter how much (or little) one pays for a room, it shouldn't come with a roomful of roaches. Because of that, we got very little sleep and had to wash all of our clothes as soon as left. I will never go there again!

Posted by on Jan 7, 2023

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Comment from Hotel Management

Jan 10, 2023 by M

Dear Robert, Thank you for sharing your experience and we are so sorry to hear that your most recent stay with us did not meet your expectations. We have a very stringent protocol for issues such as yours. We always ensure to maintain our facility for any pest control issues. Please know, your description of your stay is highly unusual and does not represent the high standards we aim to achieve as our hotel does not have bed bugs and rooms are being inspected regularly. However, taking a cue from your review, we will make sure to investigate our rooms for any kind of insects/bugs and ensure to get the rooms pest controlled again. Having said that, we hope you will give us the opportunity to host you even better in your future stays.Sincerely,Management Team

4 out of 5

Posted by on Oct 17, 2022

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5 out of 5

Posted by on Jun 20, 2022

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5 out of 5

Posted by on Mar 28, 2022

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2 out of 5
It was always like I was interrupting something when approaching the front desk. Had to wait for the woman at the front desk to finish her conversation with another employee before they would acknowledge me and check me in. Not very friendly ir welcoming.

Posted by on Mar 15, 2022

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Comment from Hotel Management

Mar 16, 2022 by M

Dear Chris, We appreciate you for taking out the time to leave us candid feedback. Providing a superior quality stay and hospitality at our hotel is our top priority. Thank you for bringing our attention to this situation. Rest assured we will look into this situation and make sure going forward our staff is always courteous and helpful to every guest/individual. Again, sorry for any inconvenience. Sincerely, Management Team

3 out of 5

Posted by on Dec 14, 2021

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2 out of 5
Did not get room over pool like described. Multiple homeless people around the property and not in a good part of town. Heard sirens all through both nights there. Will not be staying there again.

Posted by on Aug 25, 2021

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Comment from Hotel Management

Aug 26, 2021 by M

Dear Zach, We are very disheartened to read about your experience with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We work very hard to provide the highest level of service for all of our guests and which is why we can’t apologize enough for your stay being so disappointing. We assure you that every bit of your concerns will be investigated diligently. The safety and security of our guests are our hotel's topmost priority. Our location is only less than a mile from the downtown center and is considered as one of the prime locations given its accessibility. Regardless, we regret if you felt otherwise. Please know, your feedback is very important and critical in helping us understand where we went wrong. I hope you will forgive this error and the service that did not meet your expectations and that you will someday return to see how we have grown through our guest's feedback. Sincerely, Management Team

1 out of 5
This property was not advertised properly. Roaches were found in our room, the place wreaked of smoke and when we tried to cancel our stay the manager was less than understanding. I still have not been refunded for the days we didn't stay.

Posted by on Aug 2, 2021

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Comment from Hotel Management

Aug 19, 2021 by M

Dear Guest, We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasant to know that your recent stay with us was not up to the mark. We checked our property for bugs and we couldn't find any. Regardless, keeping your feedback in mind, we will keep a close look at it so that no other guest experiences the same. We do apologize if you find any of our staff to be unfriendly. This is not usual of our staff at all. We regret if you felt otherwise, it was never our intention. Our guests are our topmost priority and we work very hard to provide the highest level of service for all of our guests. Everyone at District 3 Hotel deeply regrets the inconvenience you faced, and we only hope you will give us another chance to serve you better. We will make sure we undo your unpleasant experience. Sincerely, Management Team

4 out of 5

Posted by on Jul 26, 2021

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About the District 3 Hotel, Ascend Hotel Collection

Location 100 West 21st Street, Chattanooga, TN 37408

Property Features

Public spaces have free WiFi. Business amenities include a 24-hour business center and a meeting room. Free breakfast is served daily. A seasonal outdoor pool, tour/ticket assistance, and barbecue grills are also featured at the business-friendly District 3 Hotel, Ascend Hotel Collection. Free self parking is available. This Chattanooga hotel is smoke free.

  • 1 building
  • 103 guestrooms or units
  • 5 levels
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

District 3 Hotel, Ascend Hotel Collection offers 103 air-conditioned accommodations with coffee/tea makers and hair dryers. These individually decorated and furnished accommodations include desks. Beds feature premium bedding. Flat-screen televisions come with premium digital channels. This Chattanooga hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • Flat-screen television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 6 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per stay.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50 per pet, per stay, plus a deposit of USD 50.00 per stay
  • Maximum 2 per room (weight limit: 75 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global) and SafeStay (AHLA - USA).

  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Mobile key entry is not available
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50.00 per stay
  • Pet fee: USD 50 per pet, per stay
  • Early check-in fee: USD 15.00 (subject to availability)
  • Late check-out fee: USD 10.00 (subject to availability)
  • Rollaway bed fee: USD 15.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Stadium Inn Downtown Chattanooga
  • Stadium Downtown Chattanooga
  • District 3 Hotel Chattanooga
  • District 3 Hotel
  • District 3 Chattanooga
  • The Stadium Inn Downtown Chattanooga

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8:30 AM to 7:00 PM.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.