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4.2 out of 5

"The first room only had one air vent, Boston was hot, so the room couldn’t get cool. We changed rooms and it was wonderful! The king mattress sagged a ... " More

By a verified traveler on Tue 10 Jul 2018

Hotel Description

4-star historic hotel near New England Aquarium

Downtown Boston stay

Within a 10-minute walk of this Boston Financial District hotel, you'll find New England Aquarium and Faneuil Hall Marketplace. Boston Common and TD Garden are also within 2 miles (3 km).

Business services

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, express check-in, and valet parking. A coffee shop, a grocery/convenience store, and a library are also on offer.

Comfy beds, WiFi

The 403 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and coffee/tea makers offer the conveniences of home. Other amenities include WiFi, room service, and flat-screen TVs with cable channels.

Standard King

Bed Count 1 King Bed Maximum Occupancy 2 Max
$141* Per night/room Nov 22 - Nov 23

Deluxe, Two Double Beds, Accessible

Bed Count 2 Full Beds Maximum Occupancy 4 Max

One Bedroom Suite Two Double Beds

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Accessible 2 Dbl Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Two Doubles

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Boston Downtown/Faneuil Hall ratings based on 59 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Boston Downtown/Faneuil Hall

Everyone (22) Couples (1) Family (4)
5 out of 5
Great location to all tourists sights. Staff is exceptionally pleasant and courteous.

Posted by on Sep 23, 2019

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Comment from Hotel Management

Sep 28, 2019 by Mike D.

Thank you for choosing the Hilton Boston Downtown/Faneuil Hall and for taking the time to comment on your stay with us. We pride ourselves on giving exceptional service and are so pleased that you experienced this during your stay! I. Thank you so much for staying with us and we hope to see you again in the future!

4 out of 5
The location of the hotel was perfect for us. We were 1 block from Quincy Market and 2 blocks from the Old Town Trolley hop on hop off tour.

Posted by , from Tennessee on Sep 9, 2019

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3 out of 5
Location is convenient. Room service menu was fussy and too expensive. Personnel were aloof.

Posted by on Jul 30, 2019

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3 out of 5

Posted by on May 14, 2019

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3 out of 5
Bathroom falling apart. Towel hanger, fixture in showers weee all coming down.

Posted by on Jan 27, 2019

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2 out of 5
This is not the only hotel in the world that de-magnetizes their room keys if you are checking out on that day, but this one was beyond belief. Coming up from the gym at 9 in the morning, the key would not work in the elevator. Mercifully, others got me up to at least the 7th floor; I had to hike up the next 3 floors. I was sweaty from my workout and just wanted to get into the shower. Naturally, the key would not work on the room. I begged a worker to call down to the desk for me so I wouldn't have to appear in public as the mess I was. Finally, I got into the room after much deliberation. Stupid and annoying, especially after the worker who helped me asked if I was checking out today. I said I was and he mentioned that the hotel seemed to do that a lot. The room was small and dreary. No view, of course. I asked o talk with thee manager on check-out. A lot of head nodding, but no solutions for the inexactitude of the keying system. On top of that, they provided me with a bill that had absolutely no figures on it. That was explained by citing Travelocity and how they didn't have the balance. Incredible. Why did they waste the time by slipping this non-bill under my door? Absurd.

Posted by , from New England on Oct 29, 2018

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5 out of 5
Hotel is in a great location to just about all parts of the city. Highly recommend it to anyone!

Posted by , from Tennessee on Sep 27, 2018

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5 out of 5
The first room only had one air vent, Boston was hot, so the room couldn’t get cool. We changed rooms and it was wonderful! The king mattress sagged a little, not super comfortable. The staff was very helpful and the restaurant was very good!

Posted by on Jul 10, 2018

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5 out of 5
Excellent central location and walkable to all the major historical sites in downtown Boston.

Posted by on Jul 8, 2018

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4 out of 5
Bathroom had very noisy plumbing and shower allowed water to flow onto bathroom floor. Shower curtain did not reach floor and there was not barrier to keep water from going out of the shower stall. Staff was always pleasant and gave good service.

Posted by on Jul 1, 2018

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About the Hilton Boston Downtown/Faneuil Hall

Location 89 Broad St, Boston, MA 02110

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. Event space at this hotel measures 10000 square feet (929 square meters) and includes conference space. A 24-hour fitness center, a library, and tour/ticket assistance are also featured at the business-friendly Hilton Boston Downtown/Faneuil Hall. For a fee, parking is available. This Art Deco Boston hotel is smoke free.

  • 403 guestrooms or units
  • 14 levels
  • 10000 sq ft of conference space
  • 929 sq m of conference space
  • Built in 1928
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Grocery/convenience store
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Parking

Valet parking (surcharge)

Transport

  • Airport: Boston, MA (BOS-Logan Intl.) (5.6 km / 3.5 mi)
  • Train station: Boston South Station (1.2 km / 0.7 mi)
  • Metro station: Aquarium (0.4 km / 0.3 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hilton Boston Downtown/Faneuil Hall offers 403 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. This Boston hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to noon.

Fin Point - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 50 per pet, per stay
  • Only dogs are allowed
  • Weight limit: 75 lbs

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property's policy is that pets may not be left unattended in guestrooms. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Parking height restrictions apply
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 20 per accommodation, per night

The resort fee includes:

  • Internet access
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10.00 and USD 30.00 for adults, USD 10.00 and USD 30.00 for children (approximately)
  • Fee for in-room wireless Internet: USD 14.99 per day (rates may vary)
  • Valet parking fee: USD 55 per day (in/out privileges)
  • Pet fee: USD 50 per pet, per stay
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Downtown/Faneuil Hall
  • Hilton Downtown/Faneuil Hall Hotel
  • Hilton Downtown/Faneuil Hall Hotel Boston
  • Hilton Boston Downtown / Financial District Hotel Boston
  • Hilton Boston Downtown/Faneuil Hall Hotel
  • Hilton Boston Downtown/Faneuil Hall
  • Hilton Boston Financial District
  • Hilton Boston Faneuil Hall
  • Hilton Boston Downtown/Faneuil Hall Hotel
  • Hilton Boston Downtown/Faneuil Hall Boston
  • Hilton Boston Downtown/Faneuil Hall Hotel Boston

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • The property is a member of Historic Hotels of America.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.