Skip to main content
Beginning of main content
4.5 out of 5

"Amazing hotel with top notch staff. Could not have had a better stay " More

By a verified traveler on Tue 18 Oct 2022

Enter dates to see availability

Hotel Description

4-star historic hotel near New England Aquarium

Heart of Boston

At this Downtown Boston hotel, you'll be within a 5-minute walk of New England Aquarium and Faneuil Hall Marketplace. Also, Boston Common is within half a mile (1 km) and TD Garden is within 2 miles (3 km).

Business services

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, express check-in, and valet parking. A coffee shop, a grocery/convenience store, and a library are also on offer.

Standard King

Bed Count 1 King Bed Maximum Occupancy 2 Max
$129* Per night/room Dec 19 - Dec 20

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe, Two Double Beds, Accessible

Bed Count 2 Full Beds Maximum Occupancy 4 Max

One Bedroom Suite Two Double Beds

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Deluxe, Two Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Accessible (Roll-in Shower)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hilton Boston Downtown/Faneuil Hall ratings based on 24 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Boston Downtown/Faneuil Hall

Everyone (11) Couples (6) Family (6)
5 out of 5
Amazing hotel with top notch staff. Could not have had a better stay

Posted by on Oct 18, 2022

Was this review helpful to you?
Comment from Hotel Management

Oct 19, 2022 by Customer Service

Thank you for the outstanding review, Courtney!We're delighted your experience at Hilton Boston Downtown/Faneuil Hall was so wonderful! We strive to make all of our guests feel welcome and relaxed during their time with us. It's fantastic our team could accommodate your needs and assist you in any way possible. We aim to please and your praise lets us know we're doing our job!We look forward to sharing another amazing experience with you soon!

5 out of 5

Posted by on Jun 26, 2022

Was this review helpful to you?
5 out of 5

Posted by on Jun 20, 2022

Was this review helpful to you?
5 out of 5

Posted by , from WILLIAMSTOWN on May 4, 2022

Was this review helpful to you?
5 out of 5
I really enjoyed the Hilton Faneuil Hall. The hotel was extremely convenient and clean. My room was very comfortable.

Posted by , from NORWELL on Feb 19, 2022

Was this review helpful to you?
Comment from Hotel Management

Feb 20, 2022 by Customer Service

Thank you for the excellent review, Peter! It's lovely you had such a pleasant experience at Hilton Boston Downtown/Faneuil Hall! We strive to offer top-notch service and comfort for all of our guests. We're happy you appreciated our clean accommodations so much. Our team takes great care to properly refresh all rooms and your praise lets us know we're succeeding! We look forward to hosting you again soon for another amazing experience!

5 out of 5

Posted by , from Haverhill on Jan 1, 2022

Was this review helpful to you?
5 out of 5
Lots of history in this building. Much to do within walking distance.

Posted by on Dec 2, 2021

Was this review helpful to you?
Comment from Hotel Management

Dec 2, 2021 by Customer Service

Thank you for the fantastic review, Lilia! We're delighted your time at Hilton Boston Downtown/Faneuil Hall was so wonderful! It's fantastic you took advantage of our convenient location in the heart of the city. We endeavor to offer a memorable experience for all of our guests. We look forward to hosting you again soon for another excellent experience! Please come see us again soon!

4 out of 5
Great staff.

Posted by , from Pullman on Nov 29, 2021

Was this review helpful to you?
Comment from Hotel Management

Nov 30, 2021 by Customer Service

Thank you for the excellent rating, JULIA! We're so glad that you've enjoyed your stay at Hilton Boston Downtown/Faneuil Hall so much. It's wonderful to know that your interactions with our staff have been so positive. We strive to provide each guest with exceptional service and we're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team. Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon. Have a beautiful day!

2 out of 5
The filters for the HVAC unit in my room were filthy and covered with grime. The filters have not been changed in a long time and caused the breathing for my guest and I to become labored. I took photos of said filters, and would like compensation for the less than quality experience.

Posted by on Oct 26, 2021

Was this review helpful to you?
Comment from Hotel Management

Oct 26, 2021 by Customer Service

We appreciate your feedback, Zack Michael. We're disheartened that your time with us was less than ideal. We regret that our accommodations failed to meet your expectations. We will be sure to alert the appropriate members of our team to rectify these issues. We care deeply about our guests and want to provide the best service possible. Thank you for bringing these concerns to our attention. We hope you give us another chance to host you soon so we can share a more positive experience.

5 out of 5
Convenient to everything! Excellent staff and service.

Posted by on Oct 25, 2021

Was this review helpful to you?
Comment from Hotel Management

Oct 27, 2021 by Customer Service

Thanks for the amazing review, Dianne! It's wonderful you enjoyed your time at Hilton Boston Downtown/Faneuil Hall so much! We're delighted you appreciate our convenient location on Broad Street. We will make sure to pass on your kind words to our staff and we look forward to hosting you again soon for another excellent experience!

About the Hilton Boston Downtown/Faneuil Hall

Location 89 Broad St, Boston, MA 02110

Property Features

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. Event space at this hotel measures 10000 square feet (929 square meters) and includes conference space. A 24-hour fitness center, a library, and tour/ticket assistance are also featured at the business-friendly Hilton Boston Downtown/Faneuil Hall. Parking is available for a fee. This 4-star Boston hotel is smoke free.

  • 403 guestrooms or units
  • 14 levels
  • 10000 sq ft of conference space
  • 929 sq m of conference space
  • Built in 1928
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Grocery/convenience store
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Parking

Valet parking (surcharge)

Transport

  • Train station: North Station (1.9 km / 1.2 mi)
  • Metro station: Aquarium (0.4 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hilton Boston Downtown/Faneuil Hall offers 403 accommodations with laptop-compatible safes and complimentary bottled water. Pillowtop beds feature premium bedding. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. This Boston hotel provides wireless Internet access for a surcharge. 42-inch flat-screen televisions come with premium cable channels and pay movies. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to noon.

Fin Point - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Sailing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 21 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per pet, per stay
  • Only dogs are allowed
  • Weight limit: 75 lbs
  • Pets cannot be left unattended

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - C0015280351

Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The tax ID number is C0015280351. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer and cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA) and WELL Health-Safety Rating (IWBI).

  • Property follows sanitization practices of WELL Health-Safety Rating (IWBI)
  • Cashless transactions are available
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Food service has been amended for enhanced safety
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 21
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • State tax ID - C0015280351
  • Parking height restrictions apply
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 23.29 per accommodation, per night. This fee does not apply to children under 1 year of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10.00 and USD 30.00 for adults, USD 10.00 and USD 30.00 for children (approximately)
  • Fee for in-room wireless Internet: USD 14.99 per day (rates may vary)
  • Covered valet parking fee: USD 57.00 per night (in/out privileges)
  • Pet fee: USD 50 per pet, per stay
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Downtown/Faneuil Hall
  • Hilton Downtown/Faneuil Hall Hotel
  • Hilton Downtown/Faneuil Hall Hotel Boston
  • Hilton Boston Downtown / Financial District Hotel Boston
  • Hilton Boston Downtown/Faneuil Hall Hotel
  • Hilton Boston Downtown/Faneuil Hall
  • Hilton Boston Financial District
  • Hilton Boston Faneuil Hall
  • Hilton Boston Downtown/Faneuil Hall Hotel
  • Hilton Boston Downtown/Faneuil Hall Boston
  • Hilton Boston Downtown/Faneuil Hall Hotel Boston

You should know

  • Children 21 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

The property is a member of Historic Hotels of America.

url importing http://www.travelocity.com/Boston-Hotels-Hilton-Boston-Downtown/Faneuil-Hall.h151201-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Boston-Hotels-Hilton-Boston-Downtown/Faneuil-Hall.h151201-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/Boston-Hotels-Hilton-Boston-Downtown/Faneuil-Hall.h151201-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.