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Hilton Boston Downtown/Faneuil Hall

4-star property
89 Broad St, Boston, MA 1-855-201-7819
4.0 out of 5
Very good!
See all 23 travelocity Reviews

"Convenient to everything! Excellent staff and service. " More

By a verified traveler on Mon 25 Oct 2021

Points Of Interest

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Hotel Description

4-star historic hotel near New England Aquarium

Heart of Boston

Within a 10-minute walk of this Boston Financial District hotel, you'll find New England Aquarium and Faneuil Hall Marketplace. Boston Common and TD Garden are also within 2 miles (3 km).

Business services

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, express check-in, and valet parking. A coffee shop, a grocery/convenience store, and a library are also on offer.

Comfy beds, WiFi

The 403 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and coffee/tea makers offer the conveniences of home. Flat-screen TVs come with cable channels, and other amenities include WiFi and room service.

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max
$114* Per night/room Dec 24 - Dec 25

Standard King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe, Two Double Beds, Accessible

Bed Count 2 Full Beds Maximum Occupancy 4 Max

One Bedroom Suite Two Double Beds

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Accessible 2 Dbl Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Two Doubles

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hilton Boston Downtown/Faneuil Hall ratings based on 23 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Boston Downtown/Faneuil Hall

Everyone (10) Couples (7) Family (7)
4 out of 5
Great staff.

Posted by , from Pullman on Nov 29, 2021

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Comment from Hotel Management

Nov 30, 2021 by Customer Service

Thank you for the excellent rating, JULIA! We're so glad that you've enjoyed your stay at Hilton Boston Downtown/Faneuil Hall so much. It's wonderful to know that your interactions with our staff have been so positive. We strive to provide each guest with exceptional service and we're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team. Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon. Have a beautiful day!

2 out of 5
The filters for the HVAC unit in my room were filthy and covered with grime. The filters have not been changed in a long time and caused the breathing for my guest and I to become labored. I took photos of said filters, and would like compensation for the less than quality experience.

Posted by on Oct 26, 2021

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Comment from Hotel Management

Oct 26, 2021 by Customer Service

We appreciate your feedback, Zack Michael. We're disheartened that your time with us was less than ideal. We regret that our accommodations failed to meet your expectations. We will be sure to alert the appropriate members of our team to rectify these issues. We care deeply about our guests and want to provide the best service possible. Thank you for bringing these concerns to our attention. We hope you give us another chance to host you soon so we can share a more positive experience.

5 out of 5
Convenient to everything! Excellent staff and service.

Posted by on Oct 25, 2021

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Comment from Hotel Management

Oct 27, 2021 by Customer Service

Thanks for the amazing review, Dianne! It's wonderful you enjoyed your time at Hilton Boston Downtown/Faneuil Hall so much! We're delighted you appreciate our convenient location on Broad Street. We will make sure to pass on your kind words to our staff and we look forward to hosting you again soon for another excellent experience!

5 out of 5
Very friendly staff. Excellent location.

Posted by on Oct 5, 2021

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Comment from Hotel Management

Oct 5, 2021 by Customer Service

Thank you for sharing this wonderful review, Coleen! We are very pleased to hear that you had an enjoyable experience at Hilton Boston Downtown/Faneuil Hall! We appreciate your praise for our team; they work very hard to ensure every guest feels right at home. We are delighted you felt welcomed and valued during your time with us! We'd love to share another positive experience with you in the future! Have a beautiful day, and thanks again for sharing!

1 out of 5

Posted by on Aug 10, 2021

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5 out of 5
Location and convenience. Close to airport

Posted by on Jul 10, 2021

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5 out of 5

Posted by on Jun 14, 2021

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Comment from Hotel Management

Jul 13, 2021 by Customer Service

Thanks for the outstanding rating! We're delighted your time at Hilton Boston Downtown/Faneuil Hall was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you. Have a splendid day!

5 out of 5

Posted by on May 2, 2021

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5 out of 5

Posted by on Apr 17, 2021

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5 out of 5

Posted by on Mar 14, 2021

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About the Hilton Boston Downtown/Faneuil Hall

Location 89 Broad St, Boston, MA 02110

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. Event space at this hotel measures 10000 square feet (929 square meters) and includes conference space. A 24-hour fitness center, a library, and tour/ticket assistance are also featured at the business-friendly Hilton Boston Downtown/Faneuil Hall. Parking is available for a fee. This 4-star Boston hotel is smoke free.

  • 403 guestrooms or units
  • 14 levels
  • 10000 sq ft of conference space
  • 929 sq m of conference space
  • Built in 1928
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Grocery/convenience store
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Parking

Valet parking (surcharge)

Transport

  • Train station: South Station (0.9 km / 0.6 mi)
  • Metro station: Aquarium (0.4 km / 0.3 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hilton Boston Downtown/Faneuil Hall offers 403 accommodations with laptop-compatible safes and complimentary bottled water. Pillowtop beds feature premium bedding. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. This Boston hotel provides wireless Internet access for a surcharge. 42-inch flat-screen televisions come with premium cable channels and pay movies. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to noon.

Fin Point - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Sailing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 21 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per pet, per stay
  • Only dogs are allowed
  • Weight limit: 75 lbs
  • Pets cannot be left unattended

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - C0015280351

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. The tax ID number is C0015280351. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA) and WELL Health-Safety Rating (IWBI).

  • Property follows sanitization practices of WELL Health-Safety Rating (IWBI)
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • State tax ID - C0015280351
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10.00 and USD 30.00 for adults, USD 10.00 and USD 30.00 for children (approximately)
  • Fee for in-room wireless Internet: USD 14.99 per day (rates may vary)
  • Covered valet parking fee: USD 57.00 per night (in/out privileges)
  • Pet fee: USD 50 per pet, per stay
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Downtown/Faneuil Hall
  • Hilton Downtown/Faneuil Hall Hotel
  • Hilton Downtown/Faneuil Hall Hotel Boston
  • Hilton Boston Downtown / Financial District Hotel Boston
  • Hilton Boston Downtown/Faneuil Hall Hotel
  • Hilton Boston Downtown/Faneuil Hall
  • Hilton Boston Financial District
  • Hilton Boston Faneuil Hall
  • Hilton Boston Downtown/Faneuil Hall Hotel
  • Hilton Boston Downtown/Faneuil Hall Boston
  • Hilton Boston Downtown/Faneuil Hall Hotel Boston

You should know

  • Children 21 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

The property is a member of Historic Hotels of America.

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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.