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"Very clean. Staff nice and accommodating. " More

By a verified traveler on Sat 18 Jun 2022

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Hotel Description

Hotel perfectly located for exploring Oak Hill

Oak Hill stay

Your stay at this Oak Hill hotel places you within 2 miles (3 km) of Sunset Valley Village and Burger Stadium. Barton Square Mall and Broken Spoke are also within 3 miles (5 km).

Free breakfast

This hotel features free WiFi in public areas, a safe deposit box, and laundry facilities. Enjoy the free on-the-go breakfast each morning. Staff at the 24-hour front desk can provide around-the-clock assistance.

Studio, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$88* Per night/room Apr 14 - Apr 15

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Extended Stay America Suites Austin Southwest ratings based on 13 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Extended Stay America Suites Austin Southwest

Everyone (8) Couples (2) Family (3)
4 out of 5

Posted by on Mar 3, 2024

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5 out of 5
Very quiet

Posted by on Jan 27, 2024

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Comment from Hotel Management

Jan 28, 2024 by Hotel Management

Dear Roberto, Thank you for sharing your positive feedback about the tranquility at Extended Stay America! We're delighted to hear that you enjoyed a peaceful stay. Our team strives to provide a quiet and comfortable environment for all our guests. We appreciate your kind words and look forward to welcoming you back for another serene experience.Sincerely,Hotel Management

4 out of 5
Very clean. Staff nice and accommodating.

Posted by on Jun 18, 2022

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Comment from Hotel Management

Jun 20, 2022 by Hotel Management

Dear Allan, thank you so much for this excellent review. We are glad that everything went great during your stay and that our clean room made for a memorable experience. Thank you, especially for recognizing our devoted staff, who truly love delivering exceptional hospitality to each guest. We look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management

2 out of 5
Front desk person was very nice, since Travelocity had overbooked the hotel. Bathroom was dirty. Pubic hair in toilet is disgusting. No coffee makers available. Someone tried to open my door during the night.

Posted by on Apr 26, 2021

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Comment from Hotel Management

Apr 27, 2021 by Hotel Management

Thank you very much for staying with us and for writing a review. We apologize for the housekeeping issues in your room. We are working with our housekeeping department to resolve these issues, and we are truly grateful for your patience. Also, we apologize for the disappointing experience and the issue outlined. We will address your concerns with our team to ensure this is not repeated and to make sure better guest experiences going forward. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management

5 out of 5
The property is right off the freeway next to a ton of different food chains, a Walmart, and a target! Though there was a small bit of technical difficulties checking in, the young lady who checked us in was very patient and polite in helping get everything taken care of. The room was awesome and there was not an issue that I found at all......very nice/professional hotel and the price couldn't be beat either!

Posted by on Jun 23, 2020

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Comment from Hotel Management

Jun 24, 2020 by Hotel Management

We appreciate you taking the time to post your review. It is delightful to know you enjoyed our convenient location and excellent accommodations. We are also happy you appreciated the service you received from our staff. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management

4 out of 5

Posted by on Jul 10, 2019

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5 out of 5
Ok location and only think I didn’t like it didn’t have room service.

Posted by on May 28, 2019

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Comment from Hotel Management

May 30, 2019 by Hotel Management

Thank you for choosing Extended Stay America. It’s a pleasure to know you liked our ideal location and enjoyed your stay with us. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management

1 out of 5
When I showed up at 1:00 am from a delayed flight there were no rooms left. I had prepaid for the room as well!

Posted by on Feb 22, 2019

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Comment from Hotel Management

Feb 28, 2019 by Hotel Management

Dear Guest, thank you for taking the time to share your concerns with your review. We are so sorry for the disappointing arrival experience with your reservations. We are also sorry this has not been resolved to your satisfaction as of today. Please reach out to us directly at the hotel. We will be happy to take a closer look at your billing details. Thank you again and we look forward to speaking with you. Sincerely, Hotel Management

2 out of 5
No coffee pot in the room. No breakfast-just a granola bar.

Posted by on Apr 9, 2018

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Comment from Hotel Management

Apr 10, 2018 by Hotel Management

Thank you for taking the time to share your feedback. We are pleased you stayed with us, but we are sorry for not meeting all of your expectations. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management

3 out of 5

Was ok.

Pros: The guy who checked us in was nice... Greg.
Room was configured in strange way. Tv was very low to ground difficult to watch while lying in bed. When you arrive in the room the toilet bowl had not been cleaned, was do doo remnants floating in bowl disgusting. Also hotel is a bit difficult to get to because of odd location alongside large highway intersections.

Posted by , from houston on May 8, 2017

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Comment from Hotel Management

May 10, 2017 by General Manager

Joe, we sincerely apologize for the cleanliness issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next visit. Sincerely, General Manager

About the Extended Stay America Suites Austin Southwest

Location 5100 W Highway 290, Austin, TX 78735

Property Features

Free breakfast is available daily. WiFi is free in public spaces. Extended Stay America Suites Austin Southwest also features a vending machine, coffee/tea in a common area, and laundry facilities. This Austin hotel is smoke free.

  • 117 guestrooms or units
  • 4 levels
  • Built in 2002
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Room Amenities

Extended Stay America Suites Austin Southwest offers 117 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Kayaking nearby

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Austin Southwest
  • Extended Stay America Southwest
  • Extended Stay America Southwest Austin
  • Extended Stay America Southwest Hotel
  • Extended Stay America Southwest Hotel Austin
  • Extended Stay America Austin Southwest Hotel
  • Austin Extended Stay
  • Extended Stayamerica Austin Hotel Austin
  • Extended Stay America Austin
  • Extended Stay Austin
  • Extended Stay America Austin Southwest
  • Extended Stay America Suites Austin Southwest Hotel
  • Extended Stay America Suites Austin Southwest Austin
  • Extended Stay America Suites Austin Southwest Hotel Austin

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.