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Extended Stay America Austin - Southwest

2.5-star property
5100 W Highway 290, Austin, TX 1-855-201-7819

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3.2 out of 5
See all 12 Travelocity Reviews

"The property is right off the freeway next to a ton of different food chains, a Walmart, and a target! Though there was a small bit of technical diffi ... " More

By a verified traveler on Tue 23 Jun 2020

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Hotel Description

Austin hotel in East Oak Hill area

In Austin

Your stay at this East Oak Hill hotel places you within 2 miles (3 km) of Sunset Valley Village and Burger Stadium. West Gate Central and Barton Square Mall are also within 3 miles (5 km).

Free breakfast

This hotel features free WiFi in public areas, a safe deposit box, and laundry facilities. Enjoy the free on-the-go breakfast each morning. Staff at the 24-hour front desk can provide around-the-clock assistance.

Free WiFi, kitchens

The 117 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Other amenities include free WiFi, coffee/tea makers, and free local calls. Housekeeping is available on request.

Studio, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$63* Per night/room Nov 14 - Nov 15

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Extended Stay America Austin - Southwest ratings based on 12 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Extended Stay America Austin - Southwest

Everyone (6) Couples (1) Family (2)
5 out of 5
The property is right off the freeway next to a ton of different food chains, a Walmart, and a target! Though there was a small bit of technical difficulties checking in, the young lady who checked us in was very patient and polite in helping get everything taken care of. The room was awesome and there was not an issue that I found at all......very nice/professional hotel and the price couldn't be beat either!

Posted by on Jun 23, 2020

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Comment from Hotel Management

Jun 24, 2020 by Hotel Management

We appreciate you taking the time to post your review. It is delightful to know you enjoyed our convenient location and excellent accommodations. We are also happy you appreciated the service you received from our staff. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management

4 out of 5

Posted by on Jul 10, 2019

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5 out of 5
Ok location and only think I didn’t like it didn’t have room service.

Posted by on May 28, 2019

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Comment from Hotel Management

May 30, 2019 by Hotel Management

Thank you for choosing Extended Stay America. It’s a pleasure to know you liked our ideal location and enjoyed your stay with us. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management

1 out of 5
When I showed up at 1:00 am from a delayed flight there were no rooms left. I had prepaid for the room as well!

Posted by on Feb 22, 2019

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Comment from Hotel Management

Feb 28, 2019 by Hotel Management

Dear Guest, thank you for taking the time to share your concerns with your review. We are so sorry for the disappointing arrival experience with your reservations. We are also sorry this has not been resolved to your satisfaction as of today. Please reach out to us directly at the hotel. We will be happy to take a closer look at your billing details. Thank you again and we look forward to speaking with you. Sincerely, Hotel Management

2 out of 5
No coffee pot in the room. No breakfast-just a granola bar.

Posted by on Apr 9, 2018

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Comment from Hotel Management

Apr 10, 2018 by Hotel Management

Thank you for taking the time to share your feedback. We are pleased you stayed with us, but we are sorry for not meeting all of your expectations. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management

3 out of 5

Was ok.

Pros: The guy who checked us in was nice... Greg.
Room was configured in strange way. Tv was very low to ground difficult to watch while lying in bed. When you arrive in the room the toilet bowl had not been cleaned, was do doo remnants floating in bowl disgusting. Also hotel is a bit difficult to get to because of odd location alongside large highway intersections.

Posted by , from houston on May 8, 2017

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Comment from Hotel Management

May 10, 2017 by General Manager

Joe, we sincerely apologize for the cleanliness issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next visit. Sincerely, General Manager

3 out of 5
Not enough towels & trash cans in room. Also lights did not work & one of outlets did not work.

Posted by on May 8, 2017

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Comment from Hotel Management

May 10, 2017 by General Manager

Our goal is to provide every guest an exceptional stay, and we are sorry this was not your experience. We would like to inform you that, towels may be exchanged at the front desk anytime and complimentary. I will share your feedback with my maintenance team in regard to the lights in your room. I hope you will give us another chance to deliver the type of experience you should always expect from our hotel. Sincerely, General Manager

3 out of 5

Booked for proximity to venue

Pros: Nil
Cons: The smell
Location: Not a good location at all and not easy to get to.
The room, service and stay were average. The hallways smelt of cigarette smoke even outside the non smoking rooms. Not an easy venue to get to even though it was closest to the wedding venue we were attending, overpriced for the location, quality and facilities.

Posted by , from Australia on May 17, 2016

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2 out of 5

Price was right but that is about all!

Pros: Kitchen and the price
Cons: COSTOMER SERVICE Better bedding Get a better breakfast Get a workout room Get a bathroom at the front!
Location: I was going to a convention at Saint Edwards. It only took me about 10 minutes to get there. Also the hotel was 5 min. to shopping and restaurants
On my way to the hotel I had trouble figuring out how to get to the hotel. I could see the hotel but, it was unclear how to get on the service road that would lead you to the hotel entrance. Upon arrival, it took the front desk person forever to check me in. I believe it was over 15 minutes of me standing at the desk while the person was struggling with the computer. I really had to pee but there was no lobby bathroom so the 15 minutes were very long to me. Once I was finally in my room it was generally clean but the bed was uncomfortable, the pillows were a horrible lumpy mess, and the bedding ugly and worn. (Think Grandma's old bedding from 40 years ago). It was nice that the room had a kitchen and I did like that you checked out the dishes at the front desk so you could assume they were clean but. the hotel had no other amenities. No pool, no workout room, and not much of a breakfast. In addition, the ceiling above my tub was bowed out and about to fall on my head due to a water leak above my room. I let the front desk person know about this problem. He never smiled or apologized to me. In fact, when he followed me back to my room to look at the problem he acted like he was really put out! Then he said he would only give me another room IF the ceiling fell down. Then told me they don't have a maintenance staff and that he would have to put in a request. Again he acted like that was going to really put him out. I hate bad customer service!!!!!!!!!!!!!!!!!

Posted by , from Waco, Texas on Aug 3, 2015

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3 out of 5

This was a good place to stay for a short visit.

Pros: Free Internet, Quiet
Cons: Poor breakfast
The extended stay was difficult to get to to start. The receptionist was on a very long phone call and answered a personal call while we waited to check in, and 2 more people got in line behind us before she hung up. Once we got our key we went up to our room where the door was already open which we thought was strange, it smelled like smoke and the one of the windows was stuck open. We exchanged rooms, which was fairly easy, but while we were down there we heard the people who checked in behind us complain that their room hadn't been cleaned. Our 2nd room was much better, and we had very little to complain about after we settled in.

Posted by on Apr 18, 2012

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About the Extended Stay America Austin - Southwest

Location 5100 W Highway 290, Austin, TX 78735

Property Features

Free breakfast is available daily. WiFi is free in public spaces. The business-friendly Extended Stay America Austin - Southwest also features coffee/tea in a common area, laundry facilities, and complimentary use of a nearby fitness facility. This Austin hotel is smoke free.

  • 117 guestrooms or units
  • 4 levels
  • Built in 2002
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Austin-Bergstrom Intl. Airport (AUS) (19.8 km / 12.3 mi)

Room Amenities

Extended Stay America Austin - Southwest offers 117 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 9:30 AM.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Kayaking nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Austin Southwest
  • Extended Stay America Southwest
  • Extended Stay America Southwest Austin
  • Extended Stay America Southwest Hotel
  • Extended Stay America Southwest Hotel Austin
  • Extended Stay America Austin Southwest Hotel
  • Austin Extended Stay
  • Extended Stayamerica Austin Hotel Austin
  • Extended Stay America Austin
  • Extended Stay Austin
  • Extended Stay America Austin - Southwest Hotel
  • Extended Stay America Austin - Southwest Austin
  • Extended Stay America Austin - Southwest Hotel Austin

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.