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Most staff very helpful and nice... the gym is amazing... rooms well kept for most of the time

Poor customer service overall in checking, mosaic, 24 hour phone line , staff at pools.

The hotel was amazing great food and service . Casino world class rooms beautiful

The hotel & property itself is a little dated and doesn’t have a “new/updated” feel throughout; however, they keep the property very clean and the staff friendliness and helpfulness totally makes up for a bit of the outdated look/feel!! We have kids with life threatening allergies to peanuts, tree nuts and shellfish and every single restaurant, chef and staff made sure to speak with us before every meal order and everyone worked to help keep our kids safe regarding their allergies. This was a huge concern of mine but the food & beverage staff did a tremendous job to help keep them safe and to entire they were able to enjoy the plethora of delicious food items in the all inclusive package. Mr. Elvardo & Mr. Ellsworth also went out of their way to greet us and alert all the restaurant chefs that we had food allergy needs. I can’t say enough good things about the hotel staff here!! Also, the included water activities like kayaks, paddle boards, etc really made it fun and the pools were clean, nice and lots of fun for the kids. The beach on the property was beautiful. The only thing I wish was that Melia had a separate section on the beach for smokers because there were smokers everywhere on the beach and it sort of ruined the air quality being on the beach, especially with kids. Other than that, overall we had a fantastic vacation at Melia and would not hesitate to book here again for a future vacation in Nassau. A huge thanks to the fabulous staff at this hotel!!

it was awesome, I don't have anything about, t'm planning my next trip for Christmas. Excellent Staff, excellent food, excellent accommodation,

The grounds are absolutely stunning. The staff is wonderful and the rooms are very clean. The pool and beach is wonderful and the ammeenxiez are commpl