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The Royal at Atlantis

4.0 star property
4-star beachfront resort near Junkanoo Beach

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Photo gallery for The Royal at Atlantis

Water park
Property video
Exterior
20 restaurants; breakfast, lunch, and dinner served
Marina

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Spa
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Paradise Beach Drive, Paradise Island, New Providence
  • Place, Aquaventure
    ‪3 min walk‬
  • Place, Paradise Lagoon Beach South
    ‪6 min walk‬
  • Place, Atlantis Casino
    ‪7 min walk‬
  • Airport, Nassau (NAS-Lynden Pindling Intl.)
    ‪26 min drive‬

Room options

View all photos for One Bedroom Regal Suite

In-room safe, desk, blackout drapes, iron/ironing board

One Bedroom Regal Suite

9.0 out of 10
Wonderful
(4 reviews)
  • Partial ocean view
  • 957 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed
  • Free WiFi

View all photos for 2 Bedroom Regal Suite

View from room

2 Bedroom Regal Suite

9.4 out of 10
Exceptional
(18 reviews)
  • Partial ocean view
  • 1692 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Harbor View

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Harbor View

9.2 out of 10
Wonderful
(42 reviews)
  • Harbor view
  • 400 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Double Queen Water View

View from room

Double Queen Water View

8.8 out of 10
Excellent
(93 reviews)
  • Water view
  • 400 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for King Water View

King Water View | In-room safe, desk, blackout drapes, iron/ironing board

King Water View

8.6 out of 10
Excellent
(31 reviews)
  • Water view
  • 400 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Imperial King Harbour View

In-room safe, desk, blackout drapes, iron/ironing board

Imperial King Harbour View

9.0 out of 10
Wonderful
(12 reviews)
  • Harbor view
  • 400 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Imperial Double Queen Harbour View

In-room safe, desk, blackout drapes, iron/ironing board

Imperial Double Queen Harbour View

8.6 out of 10
Excellent
(11 reviews)
  • Harbor view
  • 400 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Imperial King Water View

In-room safe, desk, blackout drapes, iron/ironing board

Imperial King Water View

9.0 out of 10
Wonderful
(10 reviews)
  • Water view
  • 400 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Imperial Double Queen Water View

View from room

Imperial Double Queen Water View

8.0 out of 10
Very good
(5 reviews)
  • Water view
  • 400 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for King Terrace View

In-room safe, desk, blackout drapes, iron/ironing board

King Terrace View

8.2 out of 10
Very good
(28 reviews)
  • Garden view
  • 400 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Double Queen Terrace View

In-room safe, desk, blackout drapes, iron/ironing board

Double Queen Terrace View

8.6 out of 10
Excellent
(65 reviews)
  • Garden view
  • 400 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Imperial 1 Bedroom Regal Suite

In-room safe, desk, blackout drapes, iron/ironing board

Imperial 1 Bedroom Regal Suite

  • Water view
  • 957 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed
  • Free WiFi

View all photos for Imperial 2 Bedroom Regal Suite

View from room

Imperial 2 Bedroom Regal Suite

  • Water view
  • 1692 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Grand Suite, 1 Bedroom

View from room

Grand Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • Water view
  • 1305 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Grand Suite, 2 Bedrooms

32-inch flat-screen TV with cable channels, TV, pay movies

Grand Suite, 2 Bedrooms

10.0 out of 10
Exceptional
(1 review)
  • Water view
  • 1921 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds
  • Free WiFi

View all photos for Room, 2 Queen Beds, Harbor View

In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Harbor View

8.0 out of 10
Very good
(46 reviews)
  • Harbor view
  • 400 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Club Room, 2 Queen Beds (Imperial, Water View)

Club Room, 2 Queen Beds (Imperial, Water View) | In-room safe, desk, blackout drapes, iron/ironing board

Club Room, 2 Queen Beds (Imperial, Water View)

  • Water view
  • 400 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Club Room, 1 King Bed (Imperial, Water View)

Club Room, 1 King Bed (Imperial, Water View) | In-room safe, desk, blackout drapes, iron/ironing board

Club Room, 1 King Bed (Imperial, Water View)

  • Water view
  • 400 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Club Room, 2 Queen Beds, Harbor View (Imperial)

Club Room, 2 Queen Beds, Harbor View (Imperial) | In-room safe, desk, blackout drapes, iron/ironing board

Club Room, 2 Queen Beds, Harbor View (Imperial)

  • Harbor view
  • 400 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Club Room, 1 King Bed, Harbor View (Imperial)

Club Room, 1 King Bed, Harbor View (Imperial) | In-room safe, desk, blackout drapes, iron/ironing board

Club Room, 1 King Bed, Harbor View (Imperial)

9.0 out of 10
Wonderful
(2 reviews)
  • Harbor view
  • 400 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

About the neighborhood

Paradise Island

Beachside getaway.Your stay at this Paradise Island resort places you within a 10-minute walk of Atlantis Casino and Aquaventure. Paradise Lagoon Beach South and Paradise Lagoon Beach North are also within half a mile (1 km).
View more Resorts in Paradise IslandOpens in a new window

What's nearby

  • Aquaventure - 3 min walk - 0.2 miles
  • Paradise Lagoon Beach North - 6 min walk - 0.3 miles
  • Paradise Lagoon Beach South - 6 min walk - 0.4 miles
  • Cabbage Beach - 7 min walk - 0.4 miles
  • Atlantis Casino - 7 min walk - 0.4 miles

Getting around

  • Lynden Pindling Intl. Airport (NAS) - 31 min drive

Restaurants

  • ‪Nobu - ‬9 min walk
  • ‪Marina Pizzeria - ‬17 min walk
  • ‪Shake Shack - ‬7 min walk
  • ‪Poseidon's Table - ‬8 min walk
  • ‪Starbucks - ‬11 min walk

About this property

The Royal at Atlantis

4-star beachfront resort near Junkanoo Beach
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Summer fun is a breeze at The Royal at Atlantis, where you can play a round of golf at the golf course, cool off in one of the 14 outdoor swimming pools, and enjoy a treatment at the full-service spa.

There are 20 restaurants and 3 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 6 beach bars, 4 poolside bars, and 19 bars/lounges. Public spaces have free WiFi. This beach resort also offers a complimentary water park, a children's pool, and outdoor tennis courts. For a fee, parking is available. A complete renovation of The Royal at Atlantis was completed in June 2024.

Smoking is allowed in designated areas at this 4-star Paradise Island resort.

  • 1201 guestrooms or units
  • 20 dining venues
  • 6 bars on the beach
  • 4 bars by the pool
  • 19 bars or lounges
  • 3 coffee shops
  • 200000 sq ft of conference space
  • 18580 sq m of conference space
  • Built in 1998
  • Casino
  • Nightclub
  • Deli
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Library
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
The Royal at Atlantis offers 1201 air-conditioned accommodations with safes and coffee/tea makers. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Guests can indulge in a pampering treatment at the resort's full-service spa, Mandara Spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Similar properties

Water park
The Coral at Atlantis
Paradise Island
  • On private beach
  • Pool
  • Hot tub
  • Spa
4.3 out of 5, Excellent, 1,913 reviews
The Coral at Atlantis

Property amenities

Family friendly

  • 14 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's pool
  • Free water park access
  • In-room babysitting (surcharge)
  • In-room crib
  • Lazy river
  • Lifeguards on site
  • Mini golf
  • Mini-fridge
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Valet parking on site (USD 21 per day)

Food and drink

  • Buffet breakfast available for a fee: USD 35 to 40 per person
  • 19 bars/lounges
  • 20 restaurants
  • 3 coffee shops/cafes
  • 4 poolside bars
  • 6 beach bars
  • Snack bar/deli

Things to do

  • 14 outdoor pools
  • 18-hole golf course
  • 2 outdoor pickleball courts
  • 6 outdoor tennis courts
  • 700 slot machines
  • 85 gaming tables
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Casino
  • Children's club
  • Children's pool
  • Designer stores
  • Fitness classes
  • Free water park
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Golf lessons
  • Gym
  • Hot tub
  • Lazy river
  • Library
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Pro golf shop
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight

Early check-in subject to availability

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 35.00 to 40.00 per person
  • Airport shuttle fee: USD 35 per person (roundtrip)
  • Airport shuttle fee per child: USD 18 (roundtrip), (up to 11 years old)
  • Valet parking fee: USD 21 per day
  • Facilities fee: USD 15 per person, per day and includes use of: sauna; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

We should mention

  • Pool access available from 9:00 AM to 6:00 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Atlantis Royal

Royal Atlantis Autograph Collection Resort Paradise Island

Atlantis Royal Towers Hotel

Atlantis Royal Towers Hotel Paradise Island

Atlantis Royal Towers Paradise Island

Atlantis Towers

Royal Atlantis

Royal Towers

Royal Towers Atlantis

Towers Atlantis

Atlantis Royal Towers Autograph Collection Hotel Paradise Island

Atlantis Royal Towers Autograph Collection Hotel

Atlantis Royal Towers Autograph Collection Paradise Island

Royal Atlantis Autograph Collection Resort

Royal Atlantis Autograph Collection Paradise Island

Royal Atlantis Autograph Collection

Atlantis Royal Towers Autograph Collection

The Royal at Atlantis Autograph Collection

Atlantis Royal Towers

Royal Atlantis Resort Paradise Island

Royal Atlantis Paradise Island

Royal Atlantis

Resort The Royal at Atlantis Paradise Island

Paradise Island The Royal at Atlantis Resort

The Royal at Atlantis Paradise Island

Atlantis Royal Towers Autograph Collection

The Royal at Atlantis Autograph Collection

Royal Atlantis Resort

Resort The Royal at Atlantis

Atlantis Royal Towers

Royal Atlantis Paradise Island

Frequently asked questions

How close is The Royal at Atlantis to the airport?

The Royal at Atlantis is 12.3 mi (31-min drive) away from the Lynden Pindling Intl. Airport (NAS) airport, the closest popular airport to the property.

Does The Royal at Atlantis have an airport shuttle?

The Royal at Atlantis offers an airport shuttle 24 hours a day, for a charge of USD 35 per person, roundtrip.

How close is The Royal at Atlantis to the beach?

This resort is on a private beach. Don't forget your sunscreen!

Does The Royal at Atlantis offer free breakfast?

Free breakfast isn’t provided at The Royal at Atlantis, but buffet breakfast is offered for a fee of between USD 35.00 and 40.00 per person.

Is there a casino at The Royal at Atlantis?

During your stay you can enjoy the onsite casino, featuring 700 slot machines and 85 gaming tables.

What time is check-in at The Royal at Atlantis?

Check-in start time: 4:00 PM; Check-in end time: midnight.

Is there free parking at The Royal at Atlantis?

Free parking is not available at this resort. Valet parking is available for USD 21 per day.

Does The Royal at Atlantis have a pool?

The Royal at Atlantis features 14 outdoor pools and a children's pool. Guests can enjoy pool access from 9:00 AM to 6:00 PM.

Does The Royal at Atlantis have a restaurant?

There are 20 onsite restaurants, offering options like international cuisine, garden views, and light fare.

Does The Royal at Atlantis have a spa?

Pamper yourself with a day at Mandara Spa, where you can enjoy reflexology, body scrubs, and beach massages.

How close is The Royal at Atlantis to downtown Paradise Island?

The Royal at Atlantis is 0.4 mi away from Paradise Island.

The Royal at Atlantis Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1742 out of 2799 reviews
Rating 8 - Good. 532 out of 2799 reviews
Rating 6 - Okay. 278 out of 2799 reviews
Rating 4 - Poor. 134 out of 2799 reviews
Rating 2 - Terrible. 113 out of 2799 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Heidy J

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Espectacular 🌟🌟🌟🌟🌟
Stayed 3 nights in May 2026

10/10 Excellent

April, Clifton

Stayed 5 nights in Apr 2026

6/10 Okay

Shiv

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Ocean view
Stayed 5 nights in Mar 2026

6/10 Okay

Shiv

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Older property, needs updating. Toilet was gurgling and making noise frequently during the day and night. Remodeling in the room next to ours was annoying and noisy during the day. Construction started early in the morning
Stayed 5 nights in Mar 2026

2/10 Terrible

Tadisha

Traveled with family and small children
Liked: Property conditions & facilities
The hotel was not accommodating. We had inclement weather conditions and there were not helpful. I am traveling with a minor. I was left stranded to find another hotel with no assistance for staff. I did not receive any notification of flight cancellation or delays despite me adding my name and information to be notified
Stayed 3 nights in Feb 2026

10/10 Excellent

Britini, wyandotte

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing. Staff were very friendly. Any questions or concerns you had, they were there to help you on the spot. The room was always clean. I went in early February so it was a little chilly, but the sun was always shining, and never any rain. Food was amazing everywhere, especially down by the marina. But things were very expensive. That was the only downside. It’s a beautiful place and a beautiful place for a family vacation. Just be prepared to spend a few extra dollars.
Stayed 7 nights in Feb 2026

10/10 Excellent

Alicia

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, courteous staff, tasty food! 10/10 experience.
Stayed 4 nights in Feb 2026

10/10 Excellent

Hang

Stayed 2 nights in Feb 2026

8/10 Good

Devanand

Liked: Cleanliness, amenities, property conditions & facilities
Amenities are good , however we had problem with elevator not working and long line up at check out
Stayed 3 nights in Feb 2026

10/10 Excellent

Lazaro

Stayed 4 nights in Feb 2026

10/10 Excellent

Sandra Louise

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Amenities and lots to do on property. Staff very friendly and helpful. Enjoyed our stay!
Stayed 3 nights in Feb 2026

10/10 Excellent

Alton

Stayed 2 nights in Feb 2026

10/10 Excellent

Paul

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean abd friendly
Stayed 2 nights in Feb 2026

8/10 Good

Amber

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff was always very courteous and helpful and the resort is beautiful
Stayed 5 nights in Feb 2026

8/10 Good

Krystian

Traveled with family and small children
Liked: Cleanliness, amenities
Resort is very nice, service not so good
Stayed 5 nights in Jan 2026

10/10 Excellent

William

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Best resort for family and outstanding accommodations!
Stayed 5 nights in Feb 2026

6/10 Okay

JARRETT

Traveled with family and small children
Liked: Cleanliness, amenities
I wish someone from Atlantis had advised us before our stay that extensive construction was planned for the outside face of our rooms balcony. For days, crews on a huge scissor lift were 4-5 stories in the air against the balcony of our room jackhammering pieces of the exterior panels on the building to make repairs. If you spend all day in the water park then it’s no big deal but one of our kids was sick so we spend days listening to that nonsense while he was trying to sleep and recover. Front desk had no interest in reassigning a different room or providing any sort of credit for the noise.
Stayed 6 nights in Feb 2026

10/10 Excellent

Joseph

Nice
Stayed 6 nights in Feb 2026

8/10 Good

Marie Victoria

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, great water park and beaches.
Stayed 5 nights in Feb 2026

6/10 Okay

Laura

Stayed 6 nights in Feb 2026

6/10 Okay

Randy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room size was good. The shower water was cold & the faucet leaked. The bathroom sink was clogged. The Keurig brews coffee grounds into the cups. The sliding door did not close all the way. An expensive trip for all of those issues in one room.
Stayed 6 nights in Jan 2026

10/10 Excellent

matthew

Stayed 6 nights in Feb 2026

2/10 Terrible

Sana Tareem

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I booked my stay via Expedia, the flights tickets were assigned in group 8-9 both ways. The worst part was we didn't have check in bags but by the time they call out group 8, we were forced to check in ours carry ons. Now about the hotel... we were on the 16th floor of the west tower. The hotel is OLD, constructions going around everywhere. Some of the most iconic rides were closed for our whole stay. We ordered in room dining at 7pm and it came at 10 with absolutely no salt in food & they didn't even give us salt & pepper on side. The coffee machine didn't work in the room for the whole stay. The bathrooms doors were broken and couldn't be locked. They refused to provide extra pillows on our first night. The TV didn't work for the whole stay. There was a bathroom leak nextdoor and it took them 14hrs to check, by that time our room's carpet was completely drenched. The customer service sucks & honestly they don't care. This was my 1st & last time visiting the so called "Royal Atlantis"
Stayed 3 nights in Feb 2026

10/10 Excellent

Martha

Liked: Cleanliness, amenities, property conditions & facilities
I Staff was fantastic!! Helpful friendly . A special thanks tou Darrell! Pool’s beautiful, beach was gorgeous but hard to find a chair . Room was clean . Food varied and excellent quality
Stayed 4 nights in Feb 2026

10/10 Excellent

eric, boca raton

Stayed 2 nights in Feb 2026

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