2/10 Terrible
Gregory Antoine
Traveled with partner
Jun 5, 2025
Disliked: Cleanliness, property conditions & facilities
I don't typically complain about hotels or leave negative reviews, but my recent stay at the Hotel Riu Palace Paradise Island during my third visit to the Bahamas was deeply disappointing.
Throughout our stay, our room had a persistent and unpleasant sewer odor. Compounding this, water continuously dripped from the bathroom vent, directly onto my head while I was using the toilet. I contacted the front desk for maintenance, but after an hour, no one arrived. It took a second call, 20 minutes later, for a technician to finally appear. He speculated the leak was from an upstairs unit and promised to investigate and follow up, but he never returned, and the vent continued to leak.
Beyond these issues, we noticed that our sheets were never changed by the maid service; the bed was simply made without fresh linens. To make matters worse, we discovered a cockroach crawling in the bathroom the following day.
Thankfully, we were checking out the next day, as I don't believe we could have tolerated another night in such conditions.
Gregory Antoine
Stayed 4 nights in May 2025
