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Margaritaville Beach Resort - Nassau

4.0 star property
4-star beachfront hotel with 4 outdoor pools

Choose dates to view prices

Photo gallery for Margaritaville Beach Resort - Nassau

Exterior
Reception
Suite (Jimmy Buffett) | Beach/ocean view
Library
Egyptian cotton sheets, premium bedding, Select Comfort beds

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Parking available
  • Bar

Explore the area

Map
2 Bay Street, Nassau, New Providence
  • Embassy of the United States
    ‪3 min walk‬
  • Straw Market
    ‪6 min walk‬
  • Junkanoo Beach
    ‪10 min walk‬
  • Nassau (NAS-Lynden Pindling Intl.)
    ‪18 min drive‬

Room options

View all photos for Room, 3 Bedrooms, Oceanfront (Residence)

Egyptian cotton sheets, premium bedding, Select Comfort beds

Room, 3 Bedrooms, Oceanfront (Residence)

  • 1600 sq ft
  • Ocean view
  • Sleeps 8
  • 2 Queen Beds and 2 King Beds

View all photos for Room, 4 Bedrooms, Ocean View (Residence)

Egyptian cotton sheets, premium bedding, Select Comfort beds

Room, 4 Bedrooms, Ocean View (Residence)

  • 1600 sq ft
  • Ocean view
  • Sleeps 10
  • 2 King Beds and 3 Queen Beds

View all photos for Suite, 2 Bedrooms (Sunset)

Egyptian cotton sheets, premium bedding, Select Comfort beds

Suite, 2 Bedrooms (Sunset)

10.0 out of 10
Exceptional
(1 review)
  • 1250 sq ft
  • Ocean view
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 2 Bedrooms (Marina)

Suite, 2 Bedrooms (Marina) | Egyptian cotton sheets, premium bedding, Select Comfort beds

Suite, 2 Bedrooms (Marina)

9.2 out of 10
Wonderful
(7 reviews)
  • 1250 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Oceanfront

Egyptian cotton sheets, premium bedding, Select Comfort beds

Deluxe Room, 1 King Bed, Oceanfront

9.2 out of 10
Wonderful
(151 reviews)
  • 400 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Poolside

Egyptian cotton sheets, premium bedding, Select Comfort beds

Deluxe Room, 1 King Bed, Poolside

9.2 out of 10
Wonderful
(7 reviews)
  • 400 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Bedroom, Oceanfront (Residence)

Room, 1 Bedroom, Oceanfront (Residence) | Egyptian cotton sheets, premium bedding, Select Comfort beds

Room, 1 Bedroom, Oceanfront (Residence)

7.6 out of 10
Good
(7 reviews)
  • 975 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Sunset)

Egyptian cotton sheets, premium bedding, Select Comfort beds

Suite, 1 Bedroom (Sunset)

10.0 out of 10
Exceptional
(2 reviews)
  • 900 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Bedrooms, Oceanfront (Residence)

50-inch flat-screen TV with cable channels, TV, tablet

Room, 2 Bedrooms, Oceanfront (Residence)

7.2 out of 10
Good
(5 reviews)
  • 1500 sq ft
  • Ocean view
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 1 Bedroom (Marina)

Suite, 1 Bedroom (Marina) | Egyptian cotton sheets, premium bedding, Select Comfort beds

Suite, 1 Bedroom (Marina)

9.6 out of 10
Exceptional
(4 reviews)
  • 900 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed, Oceanfront (Residence)

Egyptian cotton sheets, premium bedding, Select Comfort beds

Studio, 1 King Bed, Oceanfront (Residence)

8.6 out of 10
Excellent
(41 reviews)
  • 500 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, Oceanfront (Residence)

Studio, Oceanfront (Residence) | Egyptian cotton sheets, premium bedding, Select Comfort beds

Studio, Oceanfront (Residence)

8.2 out of 10
Very good
(20 reviews)
  • 500 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Oceanfront

Egyptian cotton sheets, premium bedding, Select Comfort beds

Deluxe Room, 2 Double Beds, Oceanfront

8.6 out of 10
Excellent
(148 reviews)
  • 400 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite (Jimmy Buffett)

Suite (Jimmy Buffett) | Egyptian cotton sheets, premium bedding, Select Comfort beds

Suite (Jimmy Buffett)

  • 1600 sq ft
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

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About the neighborhood

Nassau

Beachside getaway.A stay at this Downtown Nassau hotel places you steps from Embassy of the United States and within a 5-minute walk of Lucayan Archipelago. The Deanery and National Art Gallery of the Bahamas are also within half a mile (1 km).

What's nearby

  • Embassy of the United States - 3 min walk - 0.2 miles
  • National Art Gallery of the Bahamas - 4 min walk - 0.3 miles
  • Straw Market - 6 min walk - 0.3 miles
  • Junkanoo Beach - 10 min walk - 0.6 miles
  • Bahamas National Trust Headquarters - 17 min walk - 0.9 miles

Getting around

  • Lynden Pindling Intl. Airport (NAS) - 19 min drive

Restaurants

  • ‪Señor Frog's - ‬6 min walk
  • ‪Tiki Bikini Hut - ‬2 min walk
  • ‪JWB Prime Steak And Seafood - ‬1 min walk
  • ‪Starbucks - ‬9 min walk
  • ‪Graycliff Chocolatiers - ‬6 min walk

About this property

Margaritaville Beach Resort - Nassau

4-star beachfront hotel with 4 outdoor pools
Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Margaritaville Beach Resort - Nassau you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There's a restaurant on site, as well as 4 coffee shops/cafes and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. WiFi is free in public spaces. This beach hotel also offers a water park (surcharge), a children's pool, and a hot tub. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Nassau hotel.

  • 295 guestrooms or units
  • 9 levels
  • 2 buildings
  • 4 coffee shops
  • 9200 sq ft of conference space
  • 855 sq m of conference space
  • Built in 2020
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
  • Dining venue
Margaritaville Beach Resort - Nassau offers 295 air-conditioned accommodations with tablet computers and safes. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Select Comfort beds feature Egyptian cotton sheets and premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and ceiling fans. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

The onsite spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Languages

Chinese (Cantonese), English, French, Spanish

Similar properties

8 outdoor pools, cabanas (surcharge), pool umbrellas

Grand Hyatt Baha Mar

  • Pool
  • Spa
  • Pet friendly
  • Waterslide
4.3 out of 5, Excellent, 4,174 reviews
$478 nightly
The price is $525
Jul 23 - Jul 24
Total includes taxes and fees
Grand Hyatt Baha Mar

Property amenities

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Lazy river
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Water park (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (BSD 25 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 11:00 AM for a fee: BSD 10 to 60 per person
  • 4 coffee shops/cafes
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Full-service spa
  • Gym
  • Hot tub
  • Lazy river
  • Library
  • Parasailing
  • Playground
  • Rock climbing
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • TV in common areas
  • Water park
  • Water sports equipment
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 50-inch flat-screen TV with cable channels
  • Tablet computer

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • Pets: BSD 250 per pet, per stay, plus a deposit of BSD 250 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for BSD 35.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: BSD 74.80 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Fitness center access
  • In-room coffee
  • Pool access
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately BSD 10 to 60 per person
  • Valet parking fee: BSD 25 per night
  • Pet deposit: BSD 250 per stay
  • Pet fee: BSD 250 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: BSD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed.
    Guests can access their rooms with a mobile device.

We should mention

  • Pool access available from 7:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Margaritaville Nassau Nassau
Margaritaville Beach Resort Nassau
Margaritaville Beach Resort - Nassau Hotel
Margaritaville Beach Resort - Nassau Nassau
Margaritaville Beach Resort - Nassau Hotel Nassau

Frequently asked questions

How close is Margaritaville Beach Resort - Nassau to the airport?

Margaritaville Beach Resort - Nassau is 9.3 mi (19-min drive) away from the Lynden Pindling Intl. Airport (NAS) airport, the closest popular airport to the property.

How much does it cost to stay at Margaritaville Beach Resort - Nassau?

As of Jul 4, 2025, prices found for a 1-night stay for 2 adults at Margaritaville Beach Resort - Nassau on Aug 3, 2025 start from $206.1, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Margaritaville Beach Resort - Nassau have an airport shuttle?

Airport shuttle services are not available at Margaritaville Beach Resort - Nassau.

How close is Margaritaville Beach Resort - Nassau to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does Margaritaville Beach Resort - Nassau offer free breakfast?

Free breakfast isn’t provided at Margaritaville Beach Resort - Nassau, but full breakfast is offered for a fee of between BSD 10 and 60 per person. It's available every day from 6:00 AM to 11:00 AM.

Is there a casino at Margaritaville Beach Resort - Nassau?

No, there is no casino at this hotel, but Atlantis Casino (6-min drive) is nearby.

What time is check-in at Margaritaville Beach Resort - Nassau?

Check-in start time: 4:00 PM; Check-in end time: 11:30 PM.

Is there free parking at Margaritaville Beach Resort - Nassau?

Free parking is not available at this hotel. Valet parking is available for BSD 25 per night.

Does Margaritaville Beach Resort - Nassau have a pool?

Margaritaville Beach Resort - Nassau features 4 outdoor pools and a children's pool. Guests can enjoy pool access from 7:00 AM to 8:00 PM.

Does Margaritaville Beach Resort - Nassau have a restaurant?

Margaritaville Beach Resort - Nassau is home to JWB Prime Steak and Seafo, which features American cuisine and ocean views.

Does Margaritaville Beach Resort - Nassau have a spa?

This hotel has a spa, which features body scrubs, deep-tissue massages, and detox wraps.

How close is Margaritaville Beach Resort - Nassau to downtown Nassau?

Margaritaville Beach Resort - Nassau is 0.5 mi away from Nassau.

Margaritaville Beach Resort - Nassau Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1085 out of 2017 reviews
Rating 8 - Good. 455 out of 2017 reviews
Rating 6 - Okay. 241 out of 2017 reviews
Rating 4 - Poor. 127 out of 2017 reviews
Rating 2 - Terrible. 109 out of 2017 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mark, Schertz

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The ocean view was spectacular. We enjoyed that things were in walking distance. The staff were very friendly and amazing. Watching all the cruise ships sail in was extremely breathtaking. On that note; a few down sides. Only having only one chair on the balcony was lame. The floors in the hotel room and bathroom were filthy with hair and other particles. Also, it struck me kinda odd that the food restaurants was cheaper to eat at Atlantis versus Margaritaville. All in all we enjoyed our stay.
Stayed 4 nights in May 2025

10/10 Excellent

Jamie

Traveled with partner
Liked: Cleanliness, staff & service
Great property, close to everything. Staff super friendly.
Stayed 4 nights in Apr 2025

6/10 Okay

Sharma

Disliked: Staff & service
Stayed 5 nights in Apr 2025

2/10 Terrible

Megan, Dublin

Stayed 1 night in Apr 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

4/10 Poor

Heidi

Traveled with family
Liked: Amenities
Disliked: Staff & service
This was a great place for kids. Front desk had work to do - not responsive and ignored requests (no hot water for a few days, little To no toilet paper) Management helped but it was painful I will say even with issues I would choose this over Atlantis or baha mar. Great for families
Stayed 4 nights in Mar 2025

10/10 Excellent

khatra, Bowie M

Nice
Stayed 4 nights in Mar 2025

10/10 Excellent

Debra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

2/10 Terrible

anas

Disliked: Cleanliness, staff & service, property conditions & facilities
People aere making sex on the balcony sound were too loud this is not children family had to check out . Propertie refused to refund the night booked and refused to refund resort fee
Stayed 3 nights in Mar 2025

4/10 Poor

Alyssa

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Drink was spike/drugged from bar near adult pool
Stayed 4 nights in Mar 2025

2/10 Terrible

Robert, Scharnstein

Stayed 1 night in Mar 2025

6/10 Okay

Annmarie

Traveled with partner
Disliked: Staff & service, amenities
Pictures look a lot better than the resort itself. For the amount paid for this place, not worth it.

10/10 Excellent

Jee, columbus

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay at the one particular harbour suite
Stayed 3 nights in Mar 2025

10/10 Excellent

Graciella

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really nice and a value for the price. Most staff members were friendly and helpful. There were multiple food options that were good. Only a couple of negatives - 1) I expected more live entertainment and 2) the hotel was without running water for one afternoon. I would definitely go again.
Stayed 4 nights in Mar 2025

6/10 Okay

Jessica, Austin

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This place has so much going for it in terms of location and hotel amenities, and fails so hard on service. We stayed on the residence side which advertises washers and dryers, kitchenettes, and dishwashers. And this was a lot of the service downfall. At one point, all the adults on the trip looked at each other and agreed that this was the worst hotel experience we’d ever had. We had four people in our rooms, but were consistently missing something from the right number of towels to no pods for the washer or dishwasher, to no shampoo or conditioner in the shower to a broken ice maker. It was all just so bad. However, the location, the amenities, the private beach area, the water park, and the pool and hot tub at the residences is absolutely spectacular. But the basic hotel services one would expect from an upscale hotel, was just disastrous. I travel a lot. I typically stay in Hiltons, Fairmont, JW Marriotts. I’ve never run out of shampoo or conditioner in those refillable containers. I’ve never been missing enough towels for the number of guests in the rooms. I’ve never had a broken piece of equipment that required me asking 3x for it to be fixed before someone did something about it. The water park and additional pools are wonderful. The beach is wonderful. The water park pool has a max depth of 3 ft with a graduated pool entrance that’s great for toddlers to splash and play in. If it wasn’t for the service this place would be 5 stars.
Stayed 8 nights in Mar 2025

10/10 Excellent

Valerie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is georgous !! Stores and beach easy to walk to. Only issue is at night when cruise ships leave all the stores and restaurants outside close. There is literally Nothing to do here at night and no place to eat. All night action is at Atlantis or Baha Mar.
Stayed 6 nights in Mar 2025

10/10 Excellent

Radek

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time.
Stayed 5 nights in Mar 2025

10/10 Excellent

Jillene joan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great trip! Thanks to all the wonderful staff at the resort and everyone else we met along the way! Antone the bellman was such a gentleman that helped us all week. What a gem. And our waiter at JWB was outstanding. I’m so sad I cannot recall his name to mention him. Very fun and thanks for a great getaway !
Stayed 3 nights in Mar 2025

6/10 Okay

Martin

Disliked: Staff & service
Stayed 2 nights in Mar 2025

8/10 Good

Lisa

Stayed 4 nights in Mar 2025

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Mar 2025

6/10 Okay

Jesse

Traveled with family
Disliked: Property conditions & facilities
The gentleman at the front desk when we checked in was very rude to the client ahead of me and continued his attitude with me and our check in which was very in sincere. He responded to my questions very disrespectful as i were an inconvenience. The beach front staff was outstanding and made up for it. Although out of 4 nights there was only 1 elevator in service and one evening that was broke down so stairs were the only option and the manager on duty didn't really seam to care that people had to walk stairs after paying a premium for rooms at this "luxury resort ". You can probably find better accommodations for less.
Stayed 4 nights in Mar 2025

8/10 Good

Ruchi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

4/10 Poor

Brandon

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful, with white sandy beaches and amazing sunsets. Unfortunately, the overall experience didn’t match the setting. All local restaurants near the hotel close at 4 PM, which is inconvenient. The resort advertised paddle boards and kayaks, but when we asked to use them, we were told the tide was too strong—even though people were swimming. Staff asked us to return multiple times, but nothing ever happened. Eventually, a water park manager admitted they were broken, with holes that made them unusable beyond 30 minutes. So we were clearly misled. Worse, my wife and two kids got stuck in an elevator. The help phone connected them to someone in the U.S. who had no idea where they were. Thankfully, my wife had her cellphone, or no one would have known. After 30 minutes trapped, they were freed—but no one from the hotel checked on them or apologized. We also had no running water in our room for half the day. I spoke to a manager who promised a reimbursement, but no one followed up. A different manager the next day knew nothing about it. I was treated dismissively at the front desk and offered a minimal reimbursement. When I asked if anything more could be done, I was told no. Later, the original manager said I should’ve received a free night, but it was never applied. The location is stunning, but poor communication, safety issues, and lack of accountability ruined what should’ve been a great vacation.
Stayed 6 nights in Mar 2025