The street noise is terrible in our fifth floor room. But, with the blower we got to sleep by 10:15 PM, only to be shocked awake at 10:30 PM by screaming, hollering, yelling, pounding, and running in the hallway. I called the front desk feeling a bit fearful for our safety, I told the man, who said, "Sorry, a soccer team just checked in and they should quiet down after a while." A while became three more phone calls and another hour. The lady who came on shift about 11 was more sympathetic and tried to help, but the team didn't listen to her and the noise continued late in to the night. We requested another room, but they would not accommodate us. I want a refund but was told that since I booked through a third party, that wouldn't happen.