6/10 Okay
Jeffery
Traveled with family and small children
Feb 10, 2026
Liked: Cleanliness, amenities
Check-in was pretty smooth and quick. The room across the hall from ours was out of service, and it looked like the door had been bashed in or pried open. Kind of creepy to leave the door partially open and pitch black inside. Our room was pretty banged up. Several things were broken or damaged throughout the room. Curtains wouldn't close all the way, letting in the street lights from the highway outside. Wi-Fi and TV were down for a while. At about 11 PM, our neighbors came in their room and began yelling, screaming, and cussing. We let it go for about an hour before the smell of marijuana was overtaking our room. I was with my two kids so that was the last straw for us. I tried to call the front desk, but the phone was broken in our room. I went down to the front desk and told the woman what was going on at about midnight. She gave us a new room two floors above our current room. The new room was like walking into a different hotel entirely. Nothing was broken. It was clean. It was quiet. We enjoyed our room and our stay from that point forward. Breakfast wasn't good, but it was pretty standard hotel breakfast. There were teenagers smoking weed in and just outside of the pool area when we went swimming, but the pool itself was fine. If my travels bring me back to the Opry Mills area, I'd find a different hotel, which is unfortunate because I usually enjoy Marriott hotels.
Jeffery
Stayed 2 nights in Feb 2026