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4.2 out of 5

"The foyer had a very welcoming feeling. It’s updated and modern. The staff were fantastic!! We loved our room too. It was clean, inviting and no c ... " More

By a verified traveler on Sun 22 Aug 2021

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Hotel Description

3.5-star hotel near Vanderbilt University

In entertainment district

With a stay at this West End hotel, you'll be within half a mile (1 km) of Vanderbilt University and 2 miles (3 km) of Bridgestone Arena. Belmont University and Ryman Auditorium are also within 2 miles (3 km).

Free breakfast

This hotel features a 24-hour gym and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Enjoy the free continental breakfast each morning.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 105 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Safes, ironing boards, and desks are also available. Housekeeping is available on request.

Single Room, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max
$135* Per night/room Nov 15 - Nov 16

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Double Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Double Room, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Single Room, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Hayes Street Hotel Nashville ratings based on 25 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Hayes Street Hotel Nashville

Everyone (11) Couples (4) Family (6)
5 out of 5
The foyer had a very welcoming feeling. It’s updated and modern. The staff were fantastic!! We loved our room too. It was clean, inviting and no carpet….super big deal!

Posted by on Aug 22, 2021

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Comment from Hotel Management

Aug 24, 2021 by General Manager

We recognize your time is valuable and appreciate your feedback for Hayes Street Hotel. We could not be more delighted to know you felt warmly welcomed and that you thoroughly enjoyed the comforts of your room and the excellent service that made your time worthwhile. Thank you for recommending us to future guests! We look forward to hosting you again soon. Warm regards, Keily Brown General Manager

5 out of 5
This is the 3rd time we have stayed here. We love it. In the past we have parked ourselves and that works best. The valet that they were forcing you to do was 3 cars deep to the street so we went ahead into the parking garage like in the past. Paid the parking fee no problem. We like having the keys b/c we accessed our car several times as it was just out the back lower door.

Posted by on Jun 27, 2021

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Comment from Hotel Management

Jun 28, 2021 by General Manager

Thank you for returning to the Hayes Street Hotel. There is no better compliment than a guest who keeps coming back time after time! We are so glad you continue to enjoy your stay with us. It is always a pleasure to have you as our guest, and we look forward to your next stay! Thank you again. Warm regards, Keily Brown General Manager

5 out of 5
Easy walk to Broadway!!

Posted by on May 4, 2021

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Comment from Hotel Management

May 5, 2021 by General Manager

Thank you for staying with us and for your wonderful feedback. We are delighted you could take advantage of our terrific location! It was our pleasure hosting you while visiting our city, and we hope you will make the Hayes Street Hotel your home whenever your travels bring you this way. Warm regards, Keily Brown General Manager

4 out of 5
Property was clean, accessible and safe. Rooms were nicely appointed. Grab and go breakfast was the worst I’ve ever had and I have traveled quite a bit during pandemic. Staff was aloof but accommodating. A bit further away from Broadway than I’d have liked but that was my fault for not researching better

Posted by on Apr 21, 2021

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Comment from Hotel Management

Apr 22, 2021 by General Manager

Thank you for being our guest at Hayes Street Hotel. We are glad to know you enjoyed your stay and that you were impressed with our accommodations. However, we are sorry for not meeting your expectations with our breakfast. We appreciate your comments and hope to see you again in the future for a perfect experience. Warm regards, Keily Brown General Manager

3 out of 5

Posted by on Apr 14, 2021

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Comment from Hotel Management

Apr 25, 2021 by General Manager

Thank you for being our guest. We hope that overall you enjoyed your stay, and we would love to have another opportunity to welcome you back for a flawless experience. Warm regards, Keily Brown General Manager

4 out of 5
Great hotel. Super clean but parking was tight. I definitely would stay at this location again.

Posted by , from Knoxville on Nov 1, 2020

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Comment from Hotel Management

Nov 2, 2020 by General Manager

Sheddy, we appreciate you taking the time to post your review. Nothing is more important than your satisfaction, so we are delighted you liked our location and well-kept property. Thank you for being our guest. We look forward to your next visit to the Hayes Street Hotel! Warm regards, Keily Brown, General Manager

1 out of 5
I paid for the hotel on Travelocity. I’m now on the phone with my credit card for 30 minutes as this hotel charged me for a room I already paid for!!! There are PLENTY of hotels in this area. Chose another one!!!

Posted by , from Baltimore on Sep 10, 2020

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Comment from Hotel Management

Sep 13, 2020 by Keily

Thank you for your feedback. We're sorry you had a billing issue, if you contact the hotel directly we can assist you in resolving the issue.

5 out of 5

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 13, 2020 by General Manager

Thank you for rating your stay at Hayes Street Hotel. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Warm regards, Keily Brown, General Manager

5 out of 5
The lobby and sitting area was so inviting and relaxing. They had hot tea and coffee available all day and night. There was a bar and live music at the hotel just in case we didn’t want to venture out for the evening. The staff was incredible and made us feel right at home. The food you can order from the kitchen needs improvement, it was kinda like stuff I have in my freezer and heat up. Other than that we will definitely be back the Hayes Street Hotel!!

Posted by on Jan 23, 2020

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Comment from Hotel Management

Jan 23, 2020 by General Manager

Thank you for the wonderful review of the Hayes Street Hotel in Music City! We are thrilled you enjoyed our unique style and the ambiance of our intimate boutique hotel. It is also delightful to know you were pleased with our staff. We value your feedback and look forward to your next visit with us. Warm regards, Keily Brown, General Manager

4 out of 5
The Hayes Street Hotel offered a well appointed room with a very comfortable bed, awesome pillows, and a good continental breakfast. The hotel was clean and the staff were friendly. I just wish it were a little closer to Broadway but not their fault.

Posted by on Jan 21, 2020

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Comment from Hotel Management

Jan 21, 2020 by General Manager

Thank you for your excellent review of the Hayes Street Hotel. It is delightful to read you were thoroughly satisfied with the comfort of your accommodations and with our well-maintained property. We are also pleased to know our associates took great care of you and that our delicious breakfast met your expectations. We value your business and hope you will make us your home whenever you are in the Nashville area. Warm regards, Keily Brown, General Manager

About the The Hayes Street Hotel Nashville

Location 1909 Hayes Street, Nashville, TN 37203

Property Features

You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces. You'll find a 24-hour business center on site. The business-friendly The Hayes Street Hotel Nashville also features a 24-hour fitness center, dry cleaning/laundry services, and a front desk safe. For a fee, parking is available. This 3.5-star Nashville hotel is smoke free.

  • 105 guestrooms or units
  • Continental breakfast (free)
  • Bar or lounge
  • Business center (24 hours)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: Nashville Riverfront Station (2.6 km / 1.6 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Hayes Street Hotel Nashville offers 105 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (on request)
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free continental breakfast daily from 6:00 AM to 10:00 AM.

Bar - Onsite bar.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 40 per pet, per stay
  • Only dogs are allowed
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.0 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 34 per night (in/out privileges)
  • Pet fee: USD 40 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hayes Street Hotel Nashville
  • Hayes Street Hotel
  • Hayes Street Nashville
  • Hayes Street
  • The Hayes Nashville Nashville
  • The Hayes Street Hotel Nashville Hotel
  • The Hayes Street Hotel Nashville Nashville
  • The Hayes Street Hotel Nashville Hotel Nashville

You should know

  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.