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The Hayes Street Hotel Nashville

3.5-star property
1909 Hayes Street, Nashville, TN 1-855-201-7819

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4.0 out of 5
Very good!
See all 24 Travelocity Reviews

"The lobby and sitting area was so inviting and relaxing. They had hot tea and coffee available all day and night. There was a bar and live music at th ... " More

By a verified traveler on Thu 23 Jan 2020

Points Of Interest

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Hotel Description

3.5-star hotel near Vanderbilt University

In entertainment district

With a stay at this West End hotel, you'll be within half a mile (1 km) of Vanderbilt University and 2 miles (3 km) of Bridgestone Arena. Ryman Auditorium and Belmont University are also within 2 miles (3 km).

Free breakfast

This hotel features a 24-hour fitness center and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the free on-the-go breakfast each morning.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 105 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include safes, ironing boards, and desks.

Single Room, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max
$67* Per night/room Nov 1 - Nov 2

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Double Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Double Room, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Single Room, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Hayes Street Hotel Nashville ratings based on 24 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Hayes Street Hotel Nashville

Everyone (13) Couples (3) Family (5)
1 out of 5
I paid for the hotel on Travelocity. I’m now on the phone with my credit card for 30 minutes as this hotel charged me for a room I already paid for!!! There are PLENTY of hotels in this area. Chose another one!!!

Posted by , from Baltimore on Sep 10, 2020

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Comment from Hotel Management

Sep 13, 2020 by Keily

Thank you for your feedback. We're sorry you had a billing issue, if you contact the hotel directly we can assist you in resolving the issue.

5 out of 5

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 13, 2020 by General Manager

Thank you for rating your stay at Hayes Street Hotel. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Warm regards, Keily Brown, General Manager

5 out of 5
The lobby and sitting area was so inviting and relaxing. They had hot tea and coffee available all day and night. There was a bar and live music at the hotel just in case we didn’t want to venture out for the evening. The staff was incredible and made us feel right at home. The food you can order from the kitchen needs improvement, it was kinda like stuff I have in my freezer and heat up. Other than that we will definitely be back the Hayes Street Hotel!!

Posted by on Jan 23, 2020

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Comment from Hotel Management

Jan 23, 2020 by General Manager

Thank you for the wonderful review of the Hayes Street Hotel in Music City! We are thrilled you enjoyed our unique style and the ambiance of our intimate boutique hotel. It is also delightful to know you were pleased with our staff. We value your feedback and look forward to your next visit with us. Warm regards, Keily Brown, General Manager

4 out of 5
The Hayes Street Hotel offered a well appointed room with a very comfortable bed, awesome pillows, and a good continental breakfast. The hotel was clean and the staff were friendly. I just wish it were a little closer to Broadway but not their fault.

Posted by on Jan 21, 2020

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Comment from Hotel Management

Jan 21, 2020 by General Manager

Thank you for your excellent review of the Hayes Street Hotel. It is delightful to read you were thoroughly satisfied with the comfort of your accommodations and with our well-maintained property. We are also pleased to know our associates took great care of you and that our delicious breakfast met your expectations. We value your business and hope you will make us your home whenever you are in the Nashville area. Warm regards, Keily Brown, General Manager

4 out of 5
The room was very clean and staff was very friendly. If you do not want to use the $32.00 a night valet parking, there isn't anywhere else to park. The room did not have enough lighting; all the lights were dim and the lamp and the outlet on the desk did not work. It was a great location for where we needed to be.

Posted by on Jul 31, 2019

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Comment from Hotel Management

Aug 1, 2019 by General Manager

Thank you for being our guest at Hayes Street Hotel. It is delightful to know you appreciated our convenient location and clean accommodations, as well as our friendly staff. However, we regret not meeting all of your expectations. We hope to be your hotel of choice if another visit to our area is in your plans. Warm regards, Keily Brown, General Manager

5 out of 5
Its a gorgeous hotel and the staff is awesome! Everyone is so friendly and helpful! The valet staff is on top of their game. Sparrow one of the front girls was out favorite!

Posted by on Jul 20, 2019

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Comment from Hotel Management

Jul 21, 2019 by General Manager

Thank you for choosing the Hayes Street Hotel for your visit to Nashville. We work hard to ensure each guest has a great experience, and we appreciate you mentioning our outstanding service. It is always nice to be recognized for a job well done, and your kind compliments will surely be shared with our entire team, especially Sparrow. We look forward to welcoming you back soon. Warm regards, Keily Brown, General Manager

5 out of 5
It was in a nice quiet location . Some short walks to some good eats. Approx . 1.5 miles from downtown. The staff was friendly and accommodating.

Posted by on Jun 3, 2019

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Comment from Hotel Management

Jun 4, 2019 by General Manager

Thank you for your terrific review of the Hayes Street Hotel. We are delighted to know how happy you were with our friendly service and excellent location. It was a pleasure to have you, and we hope our hotel will be your preferred choice the next time you visit our area. Warm regards, Keily Brown, General Manager

5 out of 5
The staff was very pleasant. there was some confusion about the parking.

Posted by on May 29, 2019

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Comment from Hotel Management

May 31, 2019 by General Manager

Thank you for reviewing the Hayes Street Hotel. We are happy to know overall you had a pleasant stay and that you were impressed with our courteous associates. However, we regret if you had any inconvenience. We value your business and hope to welcome you back soon. Warm regards, Keily Brown, General Manager

5 out of 5
Nice atmosphere, very friendly staff, clean hotel, doable distance from where the hot spots are on Broadway.

Posted by on May 28, 2019

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Comment from Hotel Management

May 29, 2019 by General Manager

We greatly appreciate your review of the Hayes Street Hotel. It is a pleasure to know how much you enjoyed our friendly service, excellent surroundings, as well as well-kept accommodations and convenient location. Thank you for your feedback, and we hope you are already planning another visit our way. Warm regards, Keily Brown, General Manager

5 out of 5
Close to Vanderbilt and very nice free breakfast Would stay here again

Posted by on May 19, 2019

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Comment from Hotel Management

May 20, 2019 by General Manager

We are delighted to read how much you enjoyed your time at the Hayes Street Hotel. It is a pleasure to know we were able to impress you with our delicious complimentary breakfast and excellent location. Thank you for your kind feedback, and we look forward to welcoming you again soon. Warm regards, Keily Brown, General Manager

About the The Hayes Street Hotel Nashville

Location 1909 Hayes Street, Nashville, TN 37203

Renovations + Closures

The following facilities or services will be unavailable from October 18 2020 to December 30 2020 (dates subject to change):

  • Bar/Lounge(s)
  • Fitness facilities

Property Features

You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces. You'll find a 24-hour business center on site. The business-friendly The Hayes Street Hotel Nashville also features a 24-hour fitness center, dry cleaning/laundry services, and a safe deposit box at the front desk. For a fee, parking is available. This 3.5-star Nashville hotel is smoke free.

  • 105 guestrooms or units
  • To-go breakfast (free)
  • Bar or lounge
  • Business center (24 hours)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Nashville Riverfront Station (2.6 km / 1.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Hayes Street Hotel Nashville offers 105 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast on weekdays from 6 AM to 10 AM and on weekends from 7 AM to 11 AM.

Bar Closed Due to COVID - This bar serves light fare only.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 40 per pet, per stay
  • Only dogs are allowed
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.0 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: USD 15.00 per night (in/out privileges)
  • Pet fee: USD 40 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hayes Street Hotel Nashville
  • Hayes Street Hotel
  • Hayes Street Nashville
  • Hayes Street
  • The Hayes Nashville Nashville
  • The Hayes Street Hotel Nashville Hotel
  • The Hayes Street Hotel Nashville Nashville
  • The Hayes Street Hotel Nashville Hotel Nashville

You should know

  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.