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"The hotel staff were helpful and friendly. Our room was clean and a decent size, the bed was comfortable. There was only one mirror in the room and no electrical outlets in the bathroom making it difficult to get ready to go out. The room was warm and the air conditioner was in operable so we had to open the window, which was fine and comfortably except it got stuck and when we called maintenance they never came. We weren’t able to check in until 4 and there were people with their luggage sitting and laying everywhere in the lobby, it looked like a homeless shelter. I will not stay here again. "

"First time visitor to New York City and it was a fantastic time! We got a great deal with Expedia for the Hyatt Regency and I am so glad we chose the Hyatt. The location is perfectly located right in time square and so many other staple places to visit while in NYC like Rockefeller Center, Radio City Hall, Nintendo Store, FAO Schwartz to name a few. Not to mention, we were smacked dab in the middle of the theater district, with Chicago right outside our entrance! We were also a short walks away from Central Park, Carnegie hall, so many museums and more! Back at the hotel, the staff were super friendly and helpful. Rosa greeted us and was so accommodating as only half of our party showed up the day before and was able to get us conjoined room and that really made our trip so memorable. Thank you Rosa! The cleaning staff was so kind and did a great job at getting us extra towels and straightening our rooms when needed. I didn’t catch her name but she was just awesome! The hotel was clean and offered everything you needed. The only thing I would wish they would consider is offering spring bottle water instead of Dasani because they are just horrendous but that’s just a personal preference and the bonus there is that it was complimentary. Needless to say, I would definitely pick this location again on my next visit to New York and you should too! "

"The entrance keypad needs to be user friendly. The buttons are stiff and I had an emergency and spent 25 mins trying to get the keypad to recognize the entry code"

"My daughter and I stayed at the Sheraton Times Square for our weekend visit to the city, and I would absolutely stay there again! It was so walkable to everything we wanted to do, and I really appreciated that we were each given an included bottle of water from the hotel gift shop each day. The room was comfortable and clean, and all of the staff were very kind! The hotel was undergoing renovations during our stay, but we did not experience any noise or disruption. I hope to be able to come back to see what changes were made!"

"The location is great. Near Port Authority and of course right on 42nd st about a block or two from the hustle of Times Square. It was my first time trying out the Pod hotel franchise and it was a good experience over all with the hotel itself. On our second day, the room next door decided to smoke in their room and it filled my room up with the smell of cigarettes. I had to crack open the window in 30 degree temps in the middle of the night. After 30 mins of that and hotel security coming up to tell who ever it was to stop smoking in the room, my daughter and I just could not bear the smell and freezing cold. I called back and they moved us up another room. I will say it would have been nice for someone to bring us the new room card instead of us having to pack up all of stuff in the middle of the night and in PJs to the front desk for all the other hotel guests to see us looking like fleeing refugees. A bit embarrassing without the back story. Other than that, the rooms are on the small side but every time we come back to the city we don’t spend much time in the room so it was not a big deal. Just wished there was an ice machine somewhere and the option to rent a mini fridge like some hotels have to offer. Each staff member I interacted with was great!! "

"This location was AMAZING!! It’s steps away from Times Square, and we were able to walk almost anywhere in that area. The staff was friendly, and helpful with answering our questions. Definitely recommend this place!!"