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Grand Palladium Kantenah Resort & Spa All Inclusive

5.0 star property
5-star beachfront property near Half Moon Bay

Choose dates to view prices

Photo gallery for Grand Palladium Kantenah Resort & Spa All Inclusive

Aerial view
Outdoor dining
View from property
Lobby sitting area
Restaurant

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included

Explore the area

View in a map
Carretera Chetumal, Puerto Juarez KM 256-100, Kantenah, QROO, 77710
  • Place, Cenote Azul
    ‪6 min drive‬
  • Place, Cenote Cristalino
    ‪6 min drive‬
  • Place, Ecopark Kantun Chi
    ‪7 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Junior Suite Garden View

Minibar, in-room safe, desk, blackout drapes

Junior Suite Garden View

8.4 out of 10
Very good
(55 reviews)
  • 397 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Room Deluxe with View

Minibar, in-room safe, desk, blackout drapes

Room Deluxe with View

  • 398 sq ft
  • Sleeps 1

View all photos for Suite Junior with View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with View

  • 452 sq ft
  • Sleeps 1

View all photos for Suite Luxury with View

Minibar, in-room safe, desk, blackout drapes

Suite Luxury with View

  • 624 sq ft
  • Sleeps 1

View all photos for Room Deluxe with View

Minibar, in-room safe, desk, blackout drapes

Room Deluxe with View

  • 398 sq ft
  • Sleeps 2

View all photos for Suite Junior with View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with View

  • 452 sq ft
  • Sleeps 2

View all photos for Suite Luxury with View

Minibar, in-room safe, desk, blackout drapes

Suite Luxury with View

  • 624 sq ft
  • Sleeps 2

View all photos for Room Deluxe with View

Minibar, in-room safe, desk, blackout drapes

Room Deluxe with View

  • 398 sq ft
  • Sleeps 3

View all photos for Suite Junior with View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with View

  • 452 sq ft
  • Sleeps 3

View all photos for Room Deluxe with View

Minibar, in-room safe, desk, blackout drapes

Room Deluxe with View

  • 398 sq ft
  • Sleeps 4

View all photos for Suite Junior with View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with View

  • 452 sq ft
  • Sleeps 4

View all photos for Room Deluxe with View

Minibar, in-room safe, desk, blackout drapes

Room Deluxe with View

  • 398 sq ft
  • Sleeps 3

View all photos for Suite Junior with View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with View

  • 452 sq ft
  • Sleeps 3

View all photos for Suite Junior with View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with View

  • 452 sq ft
  • Sleeps 4

View all photos for Junior Suite Single Use Garden View

Minibar, in-room safe, desk, blackout drapes

Junior Suite Single Use Garden View

  • 397 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Superior with Garden View

Minibar, in-room safe, desk, blackout drapes

Suite Superior with Garden View

  • 1108 sq ft
  • Sleeps 4

View all photos for Family Selection Junior Suite Garden View

Family Selection Junior Suite Garden View | Minibar, in-room safe, desk, blackout drapes

Family Selection Junior Suite Garden View

9.2 out of 10
Wonderful
(12 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Swim-up

Family Selection Junior Suite Swim-up | Balcony view

Family Selection Junior Suite Swim-up

10.0 out of 10
Exceptional
(13 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Rooftop with Private Pool

Family Selection Junior Suite Rooftop with Private Pool | View from room

Family Selection Junior Suite Rooftop with Private Pool

9.0 out of 10
Wonderful
(2 reviews)
  • 549 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Selection Suite Beachfront

Family Selection Suite Beachfront | Minibar, in-room safe, desk, blackout drapes

Family Selection Suite Beachfront

8.4 out of 10
Very good
(5 reviews)
  • 1109 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Junior with Garden View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with Garden View

  • 398 sq ft
  • Sleeps 2

View all photos for Suite Junior with Garden View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with Garden View

  • 398 sq ft
  • Sleeps 3

View all photos for Suite Junior with Garden View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with Garden View

  • 398 sq ft
  • Sleeps 4

View all photos for Suite Luxury with Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Luxury with Pool View

  • 398 sq ft
  • Sleeps 2

View all photos for Suite Luxury with Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Luxury with Pool View

  • 398 sq ft
  • Sleeps 3

View all photos for Suite Luxury with Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Luxury with Pool View

  • 398 sq ft
  • Sleeps 4

View all photos for Suite Premium with Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Premium with Pool View

  • 548 sq ft
  • Sleeps 2

View all photos for Suite Premium with Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Premium with Pool View

  • 548 sq ft
  • Sleeps 3

View all photos for Suite Master with Garden View

Living area | 32-inch flat-screen TV with cable channels, TV, iPod dock

Suite Master with Garden View

  • 1108 sq ft
  • Sleeps 2

View all photos for Suite Master with Garden View

Living area | 32-inch flat-screen TV with cable channels, TV, iPod dock

Suite Master with Garden View

  • 1108 sq ft
  • Sleeps 3

View all photos for Suite Master with Garden View

Living area | 32-inch flat-screen TV with cable channels, TV, iPod dock

Suite Master with Garden View

  • 1108 sq ft
  • Sleeps 4

View all photos for Suite Junior with Garden View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with Garden View

  • 398 sq ft
  • Sleeps 1

View all photos for Suite Junior with Garden View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with Garden View

  • 398 sq ft
  • Sleeps 3

View all photos for Suite Junior with Garden View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with Garden View

  • 398 sq ft
  • Sleeps 4

View all photos for Suite Luxury with Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Luxury with Pool View

  • 398 sq ft
  • Sleeps 1

View all photos for Suite Luxury with Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Luxury with Pool View

  • 398 sq ft
  • Sleeps 3

View all photos for Suite Luxury with Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Luxury with Pool View

  • 398 sq ft
  • Sleeps 4

View all photos for Suite Premium with Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Premium with Pool View

  • 548 sq ft
  • Sleeps 1

View all photos for Suite Premium with Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Premium with Pool View

  • 548 sq ft
  • Sleeps 3

View all photos for Suite Master with Garden View

Living area | 32-inch flat-screen TV with cable channels, TV, iPod dock

Suite Master with Garden View

  • 1108 sq ft
  • Sleeps 1

View all photos for Suite Master with Garden View

Living area | 32-inch flat-screen TV with cable channels, TV, iPod dock

Suite Master with Garden View

  • 1108 sq ft
  • Sleeps 3

View all photos for Suite Master with Garden View

Living area | 32-inch flat-screen TV with cable channels, TV, iPod dock

Suite Master with Garden View

  • 1108 sq ft
  • Sleeps 4

Suite Premium with Pool View

  • 1108 sq ft
  • Sleeps 4

Family Junior Suite Garden View

  • Sleeps 3

Family Junior Suite Swim-up

  • Sleeps 3

Deluxe Room With Garden View

  • Sleeps 3

Family Selection Suite Beachside

  • Sleeps 2

Family Selection Junior Suite Rooftop With Private Pool

  • Sleeps 3

Family Selection Suite Beachfront

  • Sleeps 3

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About the neighborhood

Kantenah

Beachside getaway.Within 9 miles (15 km) of this property, you'll find Puerto Aventuras Marina and Akumal Beach. Xel-Há Park is 12.6 mi (20.3 km) away.

What's nearby

  • Cenote Azul - 6 min drive - 4.7 miles
  • Cenote Cristalino - 6 min drive - 4.9 miles
  • Ecopark Kantun Chi - 7 min drive - 5.3 miles
  • Xpu-ha Beach - 7 min drive - 4.9 miles
  • Puerto Aventuras Marina - 9 min drive - 7.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 67 min drive

Restaurants

  • ‪Xtra Time Sport Bar - ‬1 min walk
  • ‪La Hacienda - ‬1 min walk
  • ‪Aurum (Lobby Bar) - ‬7 min walk
  • ‪Arrecifes - ‬5 min drive
  • ‪Helios Restaurant - ‬3 min drive

About this property

Grand Palladium Kantenah Resort & Spa All Inclusive

5-star beachfront property near Half Moon Bay
Grand Palladium Kantenah Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Grand Palladium Kantenah Resort & Spa All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 3 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 2 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a children's club, a children's pool, and a steam room. Free self parking is available. A complete renovation of Grand Palladium Kantenah Resort & Spa All Inclusive was completed in December 2023.

Smoking is allowed in designated areas at this 5-star Kantenah property.

  • 252 guestrooms or units
  • 2 levels
  • 11 buildings
  • 3 dining venues
  • 2 swim-up bars
  • 2 bars or lounges
  • Meeting rooms
  • Built in 2002
  • Buffet breakfast (free)
  • Kid's club
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
Grand Palladium Kantenah Resort & Spa All Inclusive offers 252 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to furnished balconies. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, complimentary toiletries, and hair dryers.

This Kantenah property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Zentropia has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Grand Palladium Select White Sand Resort & Spa - All Inclusive
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  • Pool
  • Breakfast included
  • All inclusive
4.2 out of 5, Very Good, 790 reviews
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Property amenities

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's club
  • Children's games
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 2 swim-up bars
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Bowling alley
  • Children's club
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • iPod dock
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 2 per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Grand Palladium Kantenah Solidaridad
Grand Palladium Kantenah Resort All Inclusive
Kantenah Grand Palladium
Grand Palladium Kantenah
Grand Palladium Kantenah All Inclusive
Grand Palladium Kantenah Resort & Spa All Inclusive Kantenah

Frequently asked questions

How close is Grand Palladium Kantenah Resort & Spa All Inclusive to the airport?

Grand Palladium Kantenah Resort & Spa All Inclusive is 29.9 mi (264-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Grand Palladium Kantenah Resort & Spa All Inclusive?

As of Dec 30, 2025, prices found for a 1-night stay for 2 adults at Grand Palladium Kantenah Resort & Spa All Inclusive on Jan 5, 2026 start from $338.42, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Grand Palladium Kantenah Resort & Spa All Inclusive have an airport shuttle?

Airport shuttle services are not available at Grand Palladium Kantenah Resort & Spa All Inclusive.

How close is Grand Palladium Kantenah Resort & Spa All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Grand Palladium Kantenah Resort & Spa All Inclusive offer free breakfast?

Grand Palladium Kantenah Resort & Spa All Inclusive offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Grand Palladium Kantenah Resort & Spa All Inclusive?

No, there is no casino at this property.

What time is check-in at Grand Palladium Kantenah Resort & Spa All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Grand Palladium Kantenah Resort & Spa All Inclusive?

This property offers free self parking.

Does Grand Palladium Kantenah Resort & Spa All Inclusive have a pool?

Grand Palladium Kantenah Resort & Spa All Inclusive features 5 outdoor pools and a children's pool.

Does Grand Palladium Kantenah Resort & Spa All Inclusive have a restaurant?

Yes, there are 3 restaurants on site.

Does Grand Palladium Kantenah Resort & Spa All Inclusive have a spa?

Pamper yourself with a day at Zentropia, where you can enjoy sports massages, body treatments, and body wraps.

How close is Grand Palladium Kantenah Resort & Spa All Inclusive to downtown Kantenah?

Grand Palladium Kantenah Resort & Spa All Inclusive is 6.2 mi away from Kantenah.

Grand Palladium Kantenah Resort & Spa All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 558 out of 1013 reviews
Rating 8 - Good. 240 out of 1013 reviews
Rating 6 - Okay. 99 out of 1013 reviews
Rating 4 - Poor. 59 out of 1013 reviews
Rating 2 - Terrible. 57 out of 1013 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brenette Lateria

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The grand palladium was everything we could’ve asked for and more . There was lots to do and our concierge was very helpful . An excellent resort for the entire family .
Stayed 6 nights in Nov 2025

10/10 Excellent

Matas

Stayed 8 nights in Sep 2025

10/10 Excellent

Micha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jul 2025

10/10 Excellent

Laudelino, Southampton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2025

10/10 Excellent

Marcia Maricela, Mount Sterling

Stayed 7 nights in Sep 2025

10/10 Excellent

Ayad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 7 nights in Sep 2025

10/10 Excellent

Muhammed

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family stayed for 7 days and had a great time. The family selection is definitely worth it!
Stayed 7 nights in Sep 2025

10/10 Excellent

Sheila, Columbus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2025

6/10 Okay

Camron

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Family Select with the private beach and unique rooms and TRS. They didn’t give on mistakes and make them right on the spot.
Stayed 5 nights in Sep 2025

8/10 Good

Jonadab

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2025

10/10 Excellent

Aimee

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un servicio que superó expectativas ¡Un viaje inolvidable! Desde el primer momento, Isis Reyes, supervisora de mayordomía, Junto con nuestros Mayordomos Mauricio y Erick marcaron la pauta de lo que sería una experiencia impecable. Sus atenciones fueron simplemente perfectos: cada necesidad que tuvimos fue atendida al 100%, siempre con amabilidad y una sonrisa genuina que nos hizo sentir como en casa. Fernanda y al talentoso Chef Max. Ellos fueron el corazón de este viaje. Su dedicación y cariño hacia nuestra pequeñoa nos dejaron sin palabras. Max, siempre proactivo y creativo, encontró las mejores opciones para alimentar a nuestra bebé, adaptándose a lo que necesitábamos sin perder sabor ni presentación. Fernanda complementa su talento con una atención llena de calidez y amabilidad. Juntos son un dúo excepcional que hace la diferencia entre unas vacaciones buenas y unas vacaciones verdaderamente memorables. Incluyendo a la jefa del área de alimentos que estuvo al pendiente en cada Agradecemos también a Kenia y Diana, las amables hostesses que siempre recibieron a nuestra pequeña con sonrisas y cariño. Omar, en la entrada, fue increíblemente atento y servicial. Siempre dispuesto a ayudar con transporte y maletas, nos recibió cada vez con una sonrisa y disposición genuina. En el área de la playa, Israel merece un mega reconocimiento. Su actitud de “claro que podemos” y su dedicación para brindarnos comodidad y momentos especiales.
Stayed 4 nights in Sep 2025

10/10 Excellent

Rizwan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best resorts we stayed at. VIP service has butlers available in your villa that arrange everything for you. We had my daughter's 5th birthday arranged at The Nest restaurant. Gerardo from their events team was just amazing. We communicated via Whatsapp before our trip and everything, from fruit cake, decor and most importantly Minnie and Mickey mouse characters. My daughter loved it. And the gifts they gave. Great resort for families. We will return for sure
Stayed 4 nights in Sep 2025

10/10 Excellent

sandra

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favorite places
Stayed 5 nights in Sep 2025

2/10 Terrible

Marcela T, Trumbull

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Customer service wasn’t the greatest nor the butler we had. Also there were roaches there too.
Stayed 5 nights in Aug 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelentes instalaciones y servicios, la atención en el Family Selection es muy buena, la villa 40 es la mejor de todo el complejo, la suite beachfront vale la pena por el tamaño
Stayed 5 nights in Sep 2025

10/10 Excellent

jorgelina, Denver

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel, great food and impeccable service. Thank you!
Stayed 6 nights in Sep 2025

10/10 Excellent

Edith

Traveled with family
Liked: Cleanliness, staff & service, amenities
Loved the property, Everyone was absolutely amazing very helpful. Property is in the middle of Tulum and Playa del Carmen we would catch a "Colectivo" a van outside the property which was very convinient and was only 50 pesos. Will definitely go back.
Stayed 5 nights in Aug 2025

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great for relaxing and enjoying life
Stayed 3 nights in Sep 2025

8/10 Good

Alexandra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They do an excellent job catering to kids. My only critique would have to be with The Nest. The Nest is a breakfast and dinner restaurant for Family Selection VIPs only. For being exclusive, I thought it would be better than Hacienda (buffet) for non VIP guest. The Hacienda was WAYYYY better. Way more options and more hot food options. We ate at The Nest 2 days, and then Hacienda the next 2 days. I was blown away and very disappointed that we wasted two days at the “exclusive” Nest. I would also prefer the buffet at Hacienda over all the al a carte restaurants we experienced. Also, beware of the time share spiel at check-in. All we wanted to do was get to the room and relax but we were hounded for 20 mins about it. Overall, we would go back!
Stayed 4 nights in Sep 2025

10/10 Excellent

Ferhat

Stayed 5 nights in Jun 2025

10/10 Excellent

Maria

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been in many hotels along the Riviera Maya and I have never experienced the quality of service this place has to offer. We were at the Kantenah Family Select are in the Villa 40, first of all the place is amazing and is worth the upgrade to a walk out pool. We had two butlers Emmanuel y Luis, they were amazing they were at our services 24/7 anything we needed they made sure to get it and the level of attention to details was amazing. We were there just in time to celebrate our 22 year anniversary and they surprised us with an amazing and romantic decoration in our room, I wasn’t expecting that grand gesture. We also had our driver Fernando, he was absolutely amazing, my son loved him he couldn’t believe how nice and cool he was, he was always telling us the best places to go, helping us getting anything we needed as well, he is training to be a butler and I have no doubt he will be an amazing one. We love the place but most of it we love the quality of sevices we received at building 40 from Emmanuel, Luis and Fernando, they made our stay an unforgettable one and with desire to come back next year. We also love the restaurant we visited, the Nest for breakfast, special writing on the coffe it made our day to start on a great note, Bahia e Brasa they were amazing on services and food, La Jarra great food for lunch and friendly staff and the Family Select bar great services, friendly and great drinks. I can’t say enough to describe what an amazing vacation we had.
Stayed 1 night in Sep 2025

10/10 Excellent

Gianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Rodolfo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for family’s with small children
Stayed 3 nights in Aug 2025

10/10 Excellent

CAROLH, BRONX

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly, good Pool. The beach was dirty at this time.
Stayed 6 nights in Aug 2025