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Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive

5.0 star property
5-star beachfront property near Mujeres Beach

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Family Selection Junior Suite Beachside Panoramic Ocean View - 2 KIDS FREE | Memory foam beds, free minibar, in-room safe, desk

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • All inclusive
  • Breakfast included
  • Spa

Explore the area

View in a map
Vialidad Paseo Mujeres, Manzana 1, Lote 10 Sm. 3, Municipio de Isla Mujeres, Costa Mujeres, QROO, 77400
  • Mujeres Beach
    ‪9 min drive‬
  • North Beach
    ‪55 min drive‬
  • Dolphin Discovery
    ‪58 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪42 min drive‬

Room options

View all photos for Family Selection Junior Suite Beachside Ocean View - 2 KIDS FREE

Family Selection Junior Suite Beachside Ocean View - 2 KIDS FREE | Memory foam beds, free minibar, in-room safe, desk

Family Selection Junior Suite Beachside Ocean View - 2 KIDS FREE

10.0 out of 10
Exceptional
(2 reviews)
  • 710 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 1 Queen Bed and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Beachside Panoramic Ocean View - 2 KIDS FREE

Family Selection Junior Suite Beachside Panoramic Ocean View - 2 KIDS FREE | Memory foam beds, free minibar, in-room safe, desk

Family Selection Junior Suite Beachside Panoramic Ocean View - 2 KIDS FREE

7.0 out of 10
Good
(2 reviews)
  • 710 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed OR 1 Queen Bed and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Beachside - 2 KIDS FREE

Family Selection Junior Suite Beachside - 2 KIDS FREE | Memory foam beds, free minibar, in-room safe, desk

Family Selection Junior Suite Beachside - 2 KIDS FREE

8.0 out of 10
Very good
(4 reviews)
  • 710 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite Superior

Memory foam beds, free minibar, in-room safe, desk

Suite Superior

  • 667 sq ft
  • Sleeps 3

View all photos for Loft Superior with Terrace

Memory foam beds, free minibar, in-room safe, desk

Loft Superior with Terrace

  • 1054 sq ft
  • Sleeps 2

View all photos for Loft Superior with Terrace

Memory foam beds, free minibar, in-room safe, desk

Loft Superior with Terrace

  • 1054 sq ft
  • Sleeps 4

View all photos for Suite Superior

Memory foam beds, free minibar, in-room safe, desk

Suite Superior

  • 667 sq ft
  • Sleeps 3

View all photos for Suite Superior

Memory foam beds, free minibar, in-room safe, desk

Suite Superior

  • 667 sq ft
  • Sleeps 4

View all photos for Suite Superior

Memory foam beds, free minibar, in-room safe, desk

Suite Superior

  • 667 sq ft
  • Sleeps 1

View all photos for Loft Superior with Terrace

Memory foam beds, free minibar, in-room safe, desk

Loft Superior with Terrace

  • 1054 sq ft
  • Sleeps 3

View all photos for Suite Superior

Memory foam beds, free minibar, in-room safe, desk

Suite Superior

  • 667 sq ft
  • Sleeps 2

View all photos for Loft Superior with Terrace

Memory foam beds, free minibar, in-room safe, desk

Loft Superior with Terrace

  • 1054 sq ft
  • Sleeps 3

View all photos for Loft Superior with Terrace

Memory foam beds, free minibar, in-room safe, desk

Loft Superior with Terrace

  • 1054 sq ft
  • Sleeps 1

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Ad
On the beach, white sand, sun loungers, beach umbrellas

Grand Palladium Select Costa Mujeres - All Inclusive

Costa Mujeres
  • Pool
  • Breakfast included
  • All inclusive
  • Spa
4.2 out of 5, Very Good, 1,010 reviews
$283 nightly
The price is $347
Oct 8 - Oct 9
Total with taxes and fees
Grand Palladium Select Costa Mujeres - All Inclusive

About the neighborhood

Costa Mujeres

Beachfront retreat .You'll be within 3 miles (5 km) of Mujeres Beach and 9 miles (15 km) of Garrafon Natural Reef Park. Also within 9 miles (15 km) are Ultramar Ferry Puerto Juárez and North Beach.

What's nearby

  • Playa Mujeres Golf Club - 19 min walk - 1.0 mile
  • Mujeres Beach - 9 min drive - 1.8 miles
  • Isla Mujeres Ferry Terminal - 54 min drive - 7.8 miles
  • North Beach - 55 min drive - 8.3 miles
  • Dolphin Discovery - 58 min drive - 10.0 miles

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive

Restaurants

  • ‪Isla Blanca - ‬9 min walk
  • ‪Moctezuma - ‬10 min walk
  • ‪Velvet - ‬17 min walk
  • ‪Flavors - ‬5 min drive
  • ‪Poseidon - ‬1 min walk

About this property

Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive

5-star beachfront property near Mujeres Beach
Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with free beach club on site and cabanas (surcharge). At Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars, and 4 bars/lounges. WiFi is free in public spaces. This Mediterranean property also offers a complimentary water park, a complimentary children's club, and a children's pool. You'll have access to the outdoor pool at a partner property. Self parking is free.

This 5-star Costa Mujeres property is smoke free.

  • 180 guestrooms or units
  • 3 levels
  • 2 buildings
  • 8 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 4 bars or lounges
  • 10710 sq ft of conference space
  • 995 sq m of conference space
  • Built in 2018
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Swim-up bar
Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive offers 180 accommodations with indoor private hot tubs and free minibar items. Rooms open to furnished balconies or patios. Accommodations offer separate dining areas. Beds feature memory foam mattresses. A pillow menu is available. 55-inch Smart televisions come with digital channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

On the beach, white sand, sun loungers, beach umbrellas

Grand Palladium Select Costa Mujeres - All Inclusive

  • Pool
  • Breakfast included
  • All inclusive
  • Spa
4.2 out of 5, Very Good, 1,010 reviews
$283 nightly
The price is $347
Oct 8 - Oct 9
Total with taxes and fees
Grand Palladium Select Costa Mujeres - All Inclusive

Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Baby toys
  • Beach toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller
  • Trampoline

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 beach bars
  • 2 poolside bars
  • 4 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • 8 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Books
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Health club
  • Outdoor pool (guest access)
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Tennis lessons
  • Water sports equipment
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Elevator
  • Grab bar near toilet
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 55-inch smart TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Bathrobes
  • Children's robes
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 33.94 per person, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and a security system in each accommodation.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Family Selection Grand Palladium All Inclusive
Family Selection Grand Palladium Costa Mujeres All Inclusive
Family Selection Grand Palladium Resort All Inclusive
Family Selection Grand Palladium Resort All Inclusive
Family Selection Grand Palladium Costa Mujeres All Inclusive
Family Selection Grand Palladium Resort All Inclusive
Family Selection Grand Palladium Costa Mujeres All Inclusive
Family Selection Grand Palladium All Inclusive

Frequently asked questions

How close is Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive to the airport?

Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive is 19.6 mi (44-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

As of Sep 24, 2025, prices found for a 1-night stay for 2 adults at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive on Sep 29, 2025 start from $448.75, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive.

How close is Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive offer free breakfast?

Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

No, there is no casino at this property, but PlayCity Casino (17-min drive) and Royal Yak Casino and Sports Book (18-min drive) are nearby.

What time is check-in at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

This property offers free self parking.

Does Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive have a pool?

Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive features 3 outdoor pools and a children's pool.

Does Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive have a restaurant?

Yes, there are 8 restaurants on site.

Does Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive have a spa?

This property has a spa, which features mani/pedis, massages, and hydrotherapy.

How close is Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive to downtown Costa Mujeres?

Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive is 1.6 mi away from Costa Mujeres.

Reviews

Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive Reviews

8.6

Excellent

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 63 out of 105 reviews
Rating 8 - Good. 21 out of 105 reviews
Rating 6 - Okay. 8 out of 105 reviews
Rating 4 - Poor. 8 out of 105 reviews
Rating 2 - Terrible. 5 out of 105 reviews

Reviews

10/10 Excellent

Jacqueline

Stayed 1 night in Jun 2025

10/10 Excellent

Jagdish

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Frida and Emanuel our Butler were amazing. The last night we were there they set up a bubble bath for my kids. The Nest restaurant was our favorite! They cook food right in front of you. The beach is a little far out especially for guests not staying on the Family side. The carts can be a little more frequent and should have a bell specially for night. The boat could also run a little more frequent.
Stayed 4 nights in Jun 2025

8/10 Good

Angelica

Stayed 5 nights in May 2025

8/10 Good

Tatyana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was nice anywhere we went: pool, restaurants, shoppes. Check in/out was pretty quick with no issues. We stayed at the family selection section. Rooms were decent. Not fancy but had all the necessities. These rooms came with a personal butler but honestly the butler was not useful. We’ve asked for a few things such as extra blanket and extra supplies for coffee they were not provided. The resort is beautiful but everything is spread out too far. It’s either you have to walk a mile to get to a coffee shop or restaurants or have to wait for a transport cart. During morning and dinner time, wait time can be 10-15 minutes., so by that time it’s quicker to walk. The pools were clean and nice. The beach area was nice and clean.
Stayed 5 nights in May 2025

10/10 Excellent

LUIS

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place for families, perfect for family reunions.
Stayed 7 nights in May 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly and the grounds are beautiful. There are food and drink options for everyone! I would recommend Family Selection as they go above and beyond to make vacation amazing for the kids. Special shout out to Victor (our Butler) and Ricardo at the Es Niu bar.
Stayed 7 nights in May 2025

10/10 Excellent

CENGIS

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2025

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 7 nights in May 2025

10/10 Excellent

Romal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great looking resort with excellent staff
Stayed 4 nights in Apr 2025

8/10 Good

Eric Ying-Wai

Stayed 7 nights in Apr 2025

8/10 Good

Luz Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in Family Selection which allowed my wife and I to go to TRS restaurants. All of the food everywhere was good except for El Gaucho. El Dorado was much better. La Boheme and Sumptori were excellent.
Stayed 7 nights in Mar 2025

2/10 Terrible

Atena

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am Expedia gold member, this means I should receive special treatment and upgrades, our room was not prepared for my kids, there was nothing special for them, the bedsheets were dirty, the housekeeping kept forgetting to restock our fridge or put enough towels, and in reality they would only tidy up the room, no cleaning or changing sheets. The main and second buffet food was so boring and lacked variety, the nest buffet was a joke, the tables were shaky and once we ordered at nest and waited 45 minutes for the smallest portion possible. At portofino, they put burnt pasta in front of me with no shame. At the coffee shop they kept ignoring us until I asked them to take our order and all order was wrong. I once ordered room service, nothing crazy, just meat empanadas and cheese cake and I got food poisoning. Lucky my kids fell sleep waiting for their food and didn’t eat it. There is not one bartender here that knows how to make a drink, all drinks were tasteless, I would ask for mojito and they would give me margarita, asked for coco loco, they didn’t bother to make it, asked for straw for my toddler they wouldn’t provide. T The bar waiters around pool would rarely approach you to take your order, at the beach there was one lady that asked 3 people for drink and left the rest, and for the rest of the time stood there chitchatting with life guards. All the staff, except you to tip, its like you owe them for every small thing they do, they don’t respect you as a guest.

8/10 Good

Thi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful, modern and gigantic, if you’re up for some exercise, then walk around otherwise take the trolly or boat is a must as everything is spaced out and takes around 20 minutes to get to. Poseidon is a cute spot for lunch/dinner. The beaches are beautiful, clean and clear blue water, The resort’s best feature would be the family selection side where it’s really kid/family friendly and offers butler service. Taking 1 star off as food was mediocre. All the restaurants are beautifully designed with a wide selection of foods however they all tasted just ok lots of room for improvement there.
Stayed 6 nights in Nov 2024

10/10 Excellent

Mary Rose

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. We travel at least once every quarter and this was one of our favourite experiences, especially for an all inclusive. The upgraded room was fantastic and the butler did a great job of reserving dining and informing us of events. Hydrotherapy at the spa was a bit pricey for an 1.5 hours but it was beautiful and something we’d consider again. We loved the loft suite and the beautiful views of the ocean. The only improvement would be the cleanliness of the bathrooms and a slight inconsistency in meal preparation whenever we ordered room service - ingredients condiments and even portion sizes were different each time. It isn’t something that would stop us from returning though, we’re looking forward to our next visit! PS We recommend tennis lessons at the Rafa nadal centre - they were super fun and kept us active throughout the trip.
Stayed 6 nights in Nov 2024

6/10 Okay

Tamara Lynn

Traveled with family and small children
Liked: Cleanliness
The accommodations were less than ideal. Resort credit was not included like we had been informed. Buffet was all that was available, food just ok, all restaurants were booked except the La Adelita (food was ok, service was poor). Overall average experience, nothing exceptional. We stayed in the family selection which was advertised to have lots of benefits and perks, we received zero!
Stayed 4 nights in Dec 2024

4/10 Poor

Louis

Traveled with family and small children, Traveled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Not sure why they dont close out a floor at a time to do renovation. During our whole trip they were painting walls, and doing renovations. Whole floor smelled like paint. We booked in 4 different groups everyone had a different experience. We were in building 11 of the family select while our friends was at 12. Building 12 did not have any renovation also their accomodation was much better. As soon as they arrived they were given fancy vodka and champagne with cookies, treats and a variety of bags/beach bags and toys for the kids. When we checked in we received no beach toys for our kids, no treats, just 2 empty bags and one was clearly used as it was completly stained. Overall not too happy with our stay at this resort, we stayed at their sister company in Maya and had a much better experience.
Stayed 6 nights in Dec 2024

6/10 Okay

Gina

Traveled with group, Traveled with family

Huge resort, huge disappointment

Very disappointed! The place is huge and you have to take a shuttle to get anywhere. Drinks tasted strange and the only restaurant out of the many on property we tried was Sumptuori we really enjoyed. Food and service were impeccable. The food on the buffets were typically cold and bland. Some of the staff were very friendly and some were quite indifferent. I was annoyed by the check in process when we first arrived. We were taken to a VIP lobby where only one person was working with a large family. Exhausted and hungry, it was about 45 minutes before we got to our room that had water all over the floor from a/c condensation. It felt as though the room was never cool enough to sleep comfortably because of the intense humidity and the bedding felt a bit rough. We were told we had a butler, but seemed as though all they did was make dinner reservations, which was already arranged by the wedding we were attending there. I paid more for an ocean view room and it was actually a partial view and not worth the extra money. I forgot saline solution for my contacts and a 2 ounce bottle from the gift shop was $22! Ouch!
Stayed 3 nights in Nov 2024

8/10 Good

Jaime

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Overall, we had a great experience. The resort is a little more rundown than it was when we were here in the past. We also arrived to dirty bedsheets, which we were not thrilled about. The à la carte restaurants were delicious, but the rest of the food options were meh. The service and drinks were hit or miss which was not our experience in the past. Victoria at the nest restaurant was the most amazing staff we’ve ever come across. She was warm and welcoming, and we understand why she’s the supervisor.
Stayed 7 nights in Nov 2024

10/10 Excellent

Silvia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property enjoyed our stay. Kids loved the tennis program.
Stayed 9 nights in Jul 2024

6/10 Okay

ying, new york

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Not clean room
Stayed 1 night in Oct 2024

6/10 Okay

ying, new york

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
No upgrade and dirty room with mole, but the hotel ground is nice food is average. The staff is very nice
Stayed 2 nights in Oct 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Renee

Stayed 3 nights in Aug 2024

8/10 Good

Mandy

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall , it was great, but it could be better. We didn’t receive the kid’s welcome package like the sun glasses, the toys, and the stuffs that were advertised. Even though I mentioned it but Nobody bring it to us. And the $1500 credit was fake, feel disappointed with only a useless $600 coupon book. Besides that, the place’s clean, love the environment, feels safe. Room attendants did a great job cleaning our room.
Stayed 4 nights in Aug 2024