4/10 Malo
Bethlehem E.
26 mar. 2025
Nice property - terrible property management
The property itself was fine; however, we had a weeklong problem with the Vacasa property management organization concerning the firewood for the fireplace. The listing clearly stated that firewood was available/provided, which was a consideration when we booked the property. However, Vacasa told us that was not true, and continued to deny it until I sent them a screenshot of the listing. Then we were told that firewood was actually there - until I sent them a photo showing that it was not. This conversation repeated daily. We were finally told there was an "ETA" for delivery of the wood, but no one would give us the actual date/time and stopped responding. IMPOSSIBLE to contact anyone on the phone- all communication through text. TERRIBLE property management. If I were the owner, I would fire Vacasa (I actually own a rental property listed on VRBO, so I deal with property managers).
Bethlehem E.
Se hospedó 5 noches en marzo de 2025