6/10 Okay
TARRIAN, BALCH SPRINGS
Traveled with family
Nov 9, 2025
Liked: Staff & service
Dear Hilton Corporate Team,
I recently had the pleasure of staying at the Hilton Alexandria Mark Center in Washington, D.C., from October 31 to November 4. As a longtime Hilton guest, I’ve always appreciated the brand’s consistency in service, cleanliness, and comfort—and I want to begin by acknowledging the wonderful staff at this location. Their professionalism, warmth, and willingness to assist my family truly reflected Hilton’s values of hospitality and care.
However, during our stay, we encountered a few challenges that I believe merit your attention. The water in our room took an unusually long time to heat and, after maintenance visited, it fluctuated between hot and cold during showers. The thermostat also did not maintain a steady cool temperature overnight, causing the room to become quite warm. Additionally, in the fitness center, the yoga mats appeared very worn and could use replacement. I also noticed that the lower lobby and workout areas could benefit from more consistent dusting and upkeep.
These issues did not overshadow the kindness of your staff, but they did highlight that this otherwise lovely property might benefit from some modern updates and facility refreshes. With Hilton’s strong reputation for excellence, I believe that investing in small improvements like these will preserve the high standards guests have come to expect.
Thank you for taking the time to review my feedback. I share this not as a complaint but as a loyal guest who values Hilton’s le
TARRIAN
Stayed 4 nights in Oct 2025