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Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel

3-star property
550 C St SW, Washington, DC 1-855-201-7819
3.9 out of 5
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See all 81 travelocity Reviews

"I can't say enough good things about this hotel. You are 2 blocks away from the Smithsonian museums, the Metro and the Circulator DC. The staff chec ... " More

By a verified traveler on Wed 05 Jul 2023

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Hotel Description

3-star aparthotel near National Air and Space Museum

Southwest stay

At this Southwest aparthotel, you'll be within a 5-minute walk of National Air and Space Museum and National Mall. Capital One Arena and Washington Monument are also within 2 miles (3 km).

Multiple dining options

This aparthotel features 2 restaurants and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the seasonal outdoor pool and conveniences like a 24-hour front desk and laundry facilities.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 536 apartments also offer free WiFi and flat-screen TVs with satellite channels. Other amenities include pillow menus, free newspapers, and hair dryers.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$209* Per night/room Oct 15 - Oct 16

Standard Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds (Communications)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel ratings based on 81 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel

Everyone (23) Couples (6) Family (36)
4 out of 5

Posted by on Sep 3, 2023

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5 out of 5
I can't say enough good things about this hotel. You are 2 blocks away from the Smithsonian museums, the Metro and the Circulator DC. The staff checking us in was amazing and kept their cool even though the fire alarm was going off upon our arrival. We never encountered an unfriendly face our entire stay. The restaurant in the hotel was amazing. Kenny was our server a couple of times and she made my youngest feel so at peace (doesn't enjoy eating out). With the incredible heat during our time we spent lots of downtime by the outdoor pool on the 9th floor. The life guard was so kind and attentive to those in the pool. The view was amazing as well. You could see the dome of the Capital in the distance. Our room was very clean as well as the hotel. I would say make sure you have your snacks before coming or while you are out as there are no vending machine (tragic result of Covid) but Soda vending & Ice machines on each floor. There are some offerings in the lobby at The Market but those can only be only be purchased by a card. We did use Uber and Lyft during our stay also - those trips were safe and efficient. If you are thinking of using Door dash or another delivery service - IT'S VERY EXPENSIVE! Just some pre-planning needed - McDonalds, My Own Pizza and a deli are located downstairs on the same block as the hotel. There is a Safeway grocery story a few blocks away. I would definitely recommend this hotel for your next DC stay!

Posted by on Jul 5, 2023

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3 out of 5
We came for a family vacation for Memorial Day weekend. We called the hotel and told them we would be traveling to the hotel the next day. We explained that we wanted to see if we needed to bring towels for the pool, as it is located outside or of the hotel provided them. We were told towels were not provided in the pool area. There was no mention at this time that the pool was not open and that the city needed to inspect it prior to opening. We only found out when the key cards wouldn’t open the pool area door and spoke to the front desk and were informed of this. If we had known the pool was not open, we would have selected another hotel in the area. It was disappointing for our children, as we had packed their bathing suits and towels and they couldn’t swim. We asked if there was any area hotels that the hotel might have a reciprocal relationship with that we could use somewhere else but there were none. If you are planning on using the pool, call ahead and verify before you book. Very disappointed. Location to the Smithsonian museums was the only redeeming quality.

Posted by on May 29, 2023

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5 out of 5
The property was convenient for what we planned to do. Cabs were available and it was an easy walk to the Mall.

Posted by on Apr 17, 2023

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3 out of 5
Room was fine...a bit cramped with no seating other then beds. Our room was on a back side along 4 train tracks that had mutiple freight trains rumble through during the night. They were very long and did wake up the family each time. Its close to the mall and attractions. It seemed very busy at check in with loud lobby and lots going on.

Posted by on Apr 16, 2023

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4 out of 5
I liked the location because it was close to the start and finish lines for the Cherry Blossom race. The price for parking was was surprising.

Posted by on Apr 3, 2023

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3 out of 5

Posted by on Feb 25, 2023

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5 out of 5

Posted by on Dec 12, 2022

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4 out of 5
The room was very clean.

Posted by on Nov 18, 2022

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Comment from Hotel Management

Dec 12, 2022 by Corrine

Cheryl, Thank you for choosing our property. We appreciate your feedback and hope to see you again.

2 out of 5

Posted by on Nov 2, 2022

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About the Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel

Location 550 C St SW, Washington, DC 20024

Property Features

Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel offers its guests a 24-hour fitness center and a seasonal outdoor pool. There are 2 restaurants on site, along with a coffee shop/café. A 24-hour business center and 7 meeting rooms are available. A computer station is on site and WiFi is free in public spaces. Event space at this aparthotel measures 8000 square feet (743 square meters) and includes conference space. A terrace, tour/ticket assistance, and a vending machine are also featured at the business-friendly Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel. Parking is available for a fee. This 3-star Washington aparthotel is smoke free.

  • 1 building
  • 536 guestrooms or units
  • 9 levels
  • 2 dining venues
  • 8000 sq ft of conference space
  • 743 sq m of conference space
  • Built in 1980
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Long-term parking (surcharge) , Self parking (surcharge)

Transport

  • Train station: Washington Union Station (4 km / 2.5 mi)
  • Metro station: L'Enfant Plaza Station (0.2 km / 0.1 mi)
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel offers 536 accommodations with safes and complimentary newspapers. A pillow menu is available. Flat-screen televisions come with premium satellite channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11:00 AM.

21st Amendment - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Starbucks - This coffee shop specializes in American cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

Capitol Bistro - This restaurant specializes in American cuisine and serves breakfast only. Open daily.

Nearby Activities

Recreational amenities at the aparthotel include a 24-hour fitness center and a seasonal outdoor pool.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 100.00 per accommodation, per stay, plus a deposit of USD 100 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 150 lbs per pet)
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; guests can access their rooms with a mobile device. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 18–30 per person
  • Covered self parking fee: USD 53.10 per day (in/out privileges)
  • Covered extended parking fee: USD 53.10 per day
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Hotel Washington-Capitol
  • Holiday Inn Washington-Capitol
  • Washington-Capitol Holiday Inn
  • Holiday Inn Washington-Capitol Hotel
  • Holiday Inn Washington - Capitol Hotel Washington Dc
  • Washington Dc Holiday Inn
  • Holiday Inn Capitol
  • Holiday Inn Washington Dc

You should know

  • The seasonal pool will open in May and close in August.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.