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Hilton Garden Inn Washington DC Downtown

3-star property
815 14th St NW, Washington, DC 1-855-201-7819

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4.1 out of 5
Very good!
See all 16 Travelocity Reviews

"Super clean, super nice, and the staff is amazing George from front desk was very helpful and full of information which made our trip that much more ... " More

By a verified traveler on Tue 11 Aug 2020

Points Of Interest

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Hotel Description

3-star hotel near White House

City center stay

Within a 15-minute walk of this Downtown Washington D.C. hotel, you'll find White House and Ford's Theater. Capital One Arena and Washington Monument are also within 2 miles (3 km).

Business services

This hotel features an indoor pool, a 24-hour fitness center, and a restaurant. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. There's a bar/lounge on site, and laundry facilities and free newspapers are also provided.

Free Internet, comfy beds

Featuring conveniences like refrigerators and microwaves, the 300 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Select Comfort beds, premium bedding, and coffee/tea makers are also available.

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$144* Per night/room Aug 22 - Aug 23

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

One King Bed, Non-Smoking, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed (Drinks & Snacks)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Garden Inn Washington DC Downtown ratings based on 16 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Garden Inn Washington DC Downtown

Everyone (9) Couples (1) Family (3)
5 out of 5

Posted by on Jul 1, 2021

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4 out of 5

Posted by on Feb 16, 2021

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5 out of 5
Super clean, super nice, and the staff is amazing George from front desk was very helpful and full of information which made our trip that much more exciting. Thanks Hilton staff.

Posted by , from Washington, DC on Aug 11, 2020

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2 out of 5
No valet and self parking requires you ask the front desk to open the garage door every time you need to come or go. Additionally, they call full size beds "queens".

Posted by , from Washington, DC on Jul 1, 2020

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Comment from Hotel Management

Jul 2, 2020 by General Manager

Ernest, thank you so much for your feedback. Our team strives to ensure an exceptional experience for each guest, and we are sorry we did not meet your expectations. We hope to have another opportunity to welcome you back soon. Sincerely, Lee Seiler, General Manager

5 out of 5

Posted by on Feb 23, 2020

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Comment from Hotel Management

Feb 24, 2020 by General Manager

Thank you for your terrific rating of Hilton Garden Inn Washington DC Downtown. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. With warm regards, Lee Seiler, General Manager

5 out of 5

Posted by on Feb 16, 2020

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Comment from Hotel Management

Feb 17, 2020 by General Manager

Thank you for visiting Hilton Garden Inn Washington DC Downtown and for your wonderful rating. We are delighted you had an excellent experience with us. Please come back and see us again soon. Sincerely, Lee Seiler General Manager

2 out of 5
We planned this trip as part of a Christmas gift to our children. Having an indoor pool, along with the proximity to museum, monuments, etc. was of utmost importance. We booked our room in October. Apparently, in November, the hotel started remodeling the lobby, restaurant, and pool. We were unaware of this until we checked in. (And at that point...what could we do?) The hotel staff would not adjust our bill (except for the breakfast that we had already purchased as part of our room rate & was now being given to guests for free because of the remodeling issue). Travelocity & Hilton had both my email address and phone numbers. They should have/could have let us know about the pool (and restaurant) situation PRIOR to check-in. Or offered a substantial discount at check-in. We could have stayed in another hotel - without an indoor pool - for half the price.

Posted by on Dec 29, 2019

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Comment from Hotel Management

Dec 30, 2019 by General Manager

Thank you for taking the time to provide feedback on your recent stay at our hotel. We regret you were not able to enjoy our indoor pool due to renovations in the process, and it was not conveyed to you. However, our websites do have such informations, and we regret that you were not aware of it. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your review. Sincerely, Lee Seiler, General Manager

4 out of 5
One of the days while we were staying was chilly and rainy. We loved coming back to the hotel in the afternoon to warm cookies & hot chocolate! The crushed peppermint was great in the hot chocolate. Sometimes it’s the little things that count. Overall, friendly staff, nice rooms and great location if you’re visiting Washington, DC.

Posted by on Nov 27, 2019

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Comment from Hotel Management

Nov 28, 2019 by General Manager

It was our pleasure accommodating you at Hilton Garden Inn Washington DC Downtown. We appreciate you sharing your review with other travelers, and we are delighted you were thoroughly satisfied with our service, location, and accommodations! Thank you for mentioning our complimentary cookies and for choosing our hotel, and we look forward to your next visit with us. Sincerely, Lee Seiler, General Manager

4 out of 5
The staff was AMAZING! Everyone was kind and very helpful! The room was clean. The free WiFi was terrible. It made it difficult to plan the next day. A lot of our planning involved downloaded apps. If we wanted to pay extra, the WiFi was probably better.

Posted by on Aug 27, 2019

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Comment from Hotel Management

Sep 5, 2019 by Assistant General Manager

Thank you for your stay at the Hilton Garden Inn Washington DC Downtown and your review. We appreciate your rating and are glad you liked our cautious staff. However, we are sorry for the difficulties you experienced connecting to the internet. We are working with our service provider to determine if there is a greater problem or if this was an isolated event. We are confident you will see improvement in this area on your next visit. Thank you again for your constructive feedback, and we hope to see you again soon. Sincerely, James Nau, Assistant General Manager

3 out of 5
great location. I've had better service at most other Hilton's. I asked for feather free bedding and the gentlemen who answered said he'll see what he can do but didn't sound confident. Never called me back nor brought down free pillows.

Posted by on Aug 5, 2019

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About the Hilton Garden Inn Washington DC Downtown

Location 815 14th St NW, Washington, DC 20005

Property Features

Hilton Garden Inn Washington DC Downtown offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A 24-hour business center and a meeting room are available. Event space at this hotel measures 2099 square feet (195 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Hilton Garden Inn Washington DC Downtown. Parking is available for a fee. This 3-star Washington hotel is smoke free.

  • 1 building
  • 300 guestrooms or units
  • 14 levels
  • 2099 sq ft of conference space
  • 195 sq m of conference space
  • Built in 2000
  • Dining venue
  • Bar or lounge
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Ronald Reagan National Airport (DCA) (8 km / 5 mi)
  • Train station: Washington Union Station (2.8 km / 1.7 mi)
  • Metro station: McPherson Sq. Station (0.1 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hilton Garden Inn Washington DC Downtown offers 300 accommodations with laptop-compatible safes and safes. Select Comfort beds feature premium bedding. 42-inch LCD televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Rooms have partially open bathrooms. Bathrooms include complimentary toiletries and hair dryers. This Washington hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers. Housekeeping is provided daily. Renovation of all guestrooms was completed in March 2018.

  • Bathrooms are partially open
  • Select Comfort beds
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy to-go breakfast on weekdays from 6:30 AM to 10 AM and on weekends from 7:00 AM to 11:00 AM.

The Third Rail - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Segway rental/tour nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: USD 11.99 per person (approximately)
  • Covered valet parking fee: USD 47 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.