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DoubleTree by Hilton Washington DC - Crystal City

4-star property
300 Army Navy Dr, Arlington, VA 1-855-201-7819
4.4 out of 5
Excellent!
See all 25 travelocity Reviews

"Bar staff was very friendly. Check in was just okay...not the warmest experience. " More

By a verified traveler on Thu 20 Jul 2023

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Hotel Description

4-star hotel near Pentagon

Crystal City stay

Your stay at this Crystal City hotel places you within 2 miles (3 km) of Pentagon and Arlington National Cemetery. Also, Lincoln Memorial is within 3 miles (5 km) and Washington Monument is within 6 miles (10 km).

Multiple dining options

This hotel features 2 restaurants, a bar/lounge, and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Self parking, a coffee shop, and a snack bar/deli are also offered.

Guestroom - 1 King Bed Accessible Roll In Shower

Bed Count 1 King Bed Maximum Occupancy 3 Max
$136* Per night/room Oct 13 - Oct 14

Washington DC View - 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Accessible, Bathtub (Mobility)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Presidential Room, 1 King Bed, Accessible (Mobility, Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Presidential Suite Balcony - 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

DoubleTree by Hilton Washington DC - Crystal City ratings based on 25 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for DoubleTree by Hilton Washington DC - Crystal City

Everyone (15) Couples (5) Family (3)
3 out of 5
Bar staff was very friendly. Check in was just okay...not the warmest experience.

Posted by , from Washington on Jul 20, 2023

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Comment from Hotel Management

Sep 12, 2023 by Scott Ward, GM

Thank you for giving us feedback about your recent stay. Your rating plays a significant role in helping us elevate our services. It appears that some areas did not meet your expectations and for this, we apologize. Our aim is to deliver a hospitable, relaxing, and customized guest experience. Rest assured that your comments are essential and will be utilized in refining our services. Despite this, it's good to hear that you found other parts of your stay pleasant. We're grateful you chose us for your stay and hope for another opportunity to showcase the true excellence of our property in the future.Regards, Scott Ward, GM

3 out of 5
An older facility. Clean but could use some updating.

Posted by on May 28, 2023

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Comment from Hotel Management

Jun 14, 2023 by Scott Ward, GM

Dear Melissa,We appreciate you taking the time to share your feedback with us after your recent stay. Your rating is crucial in helping us maintain our high standards of service. While we strive to provide an exceptional experience, it appears we fell short and caused you some frustration. Our objective is to provide a welcoming, comfortable, and tailored experience, and we will take your feedback into account to improve our services for all our guests. We're delighted to hear that you enjoyed the rest of your stay, and we hope to have the opportunity to demonstrate the exceptional amenities and services we offer in the future.Regards, Scott Ward, GM

4 out of 5

Posted by on Feb 25, 2023

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Comment from Hotel Management

Apr 18, 2023 by Scott Ward, GM

Thank you for your kind assessment of your recent stay. I am so glad to hear that you had an amazing time during your stay and that our staff went above and beyond for you. Our goal is to take care of every need of our guests, and it's always a gratifying experience to receive confirmation that we have succeeded. We will acknowledge the contributions of every team member who played a role in creating a smooth and effortless experience for you. We look forward to the pleasure of hosting you again on many future visits to come.

5 out of 5
I love how when we checked in the concierge acknowledge my wife birthday she really lived it

Posted by on Jan 15, 2023

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Comment from Hotel Management

Jan 19, 2023 by Scott Ward, GM, DoubleTree by Hilton Crystal City

Hello Roger,Wow! Thanks for sharing this amazing feedback on your recent visit to DoubleTree by Hilton Crystal City. We are hopeful that you found our location perfect for exploring all the great sites nearby. We are pleased that our staff were there to provide friendly and helpful service when needed. Our concierge certainly is one of our many shining stars here at the hotel and we will make sure to recognize him for helping make your stay memorable. We appreciate these kind comments and hope to welcome you back and impress you on a future stay. Warm regards,Scott Ward, General Manager

5 out of 5

Posted by on Oct 1, 2022

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5 out of 5

Posted by on Sep 6, 2022

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4 out of 5

Posted by on May 29, 2022

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4 out of 5
Very strong smell to drugs all over the 4th floor where I was staying.

Posted by on Mar 30, 2022

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Comment from Hotel Management

Mar 31, 2022 by Scott Ward, GM, DoubleTree Wash D.C.-Crystal City

Dear Edgar, Thank you for choosing our DoubleTree Washington DC-Crystal City. We do have strict smoking policies. Our staff members are always there to listen to any concerns you may have and I wish you had informed them of any blemishes you noticed while here so that we could have addressed them. We hope your travels bring you back to National Landing soon so we may welcome you with a superb experience. All the best, Scott Ward, GM

4 out of 5
.

Posted by on Mar 28, 2022

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Comment from Hotel Management

Mar 31, 2022 by Scott Ward, GM, DoubleTree Wash D.C.-Crystal City

Dear Nakeia, Thank you for sharing this amazing feedback on your recent stay at DoubleTree by Hilton Washington D.C. - Crystal City. We are thrilled to hear you loved our safe and central location for exploring all the great neighborhoods and attractions nearby. Your feedback and review mean a lot to us and we hope to have the pleasure of welcoming you back again soon. Regards, Scott Ward, GM

5 out of 5
I really like where they are located very close to tourist places.

Posted by on Feb 1, 2022

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About the DoubleTree by Hilton Washington DC - Crystal City

Location 300 Army Navy Dr, Arlington, VA 22202

Property Features

There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A 24-hour business center and meeting rooms are available. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 34000 square feet (3159 square meters) and includes conference space. A 24-hour fitness center, tour/ticket assistance, and a vending machine are also featured at the business-friendly DoubleTree by Hilton Washington DC - Crystal City. A roundtrip airport shuttle is free at scheduled times. Parking is available for a fee.

  • 627 guestrooms or units
  • 15 levels
  • 2 buildings
  • 2 dining venues
  • Meeting rooms
  • 34000 sq ft of conference space
  • 3159 sq m of conference space
  • Built in 1973
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge) , Wireless internet access , Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: Washington Union Station (7.2 km / 4.4 mi)
  • Metro station: Pentagon City Station (0.8 km / 0.5 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

DoubleTree by Hilton Washington DC - Crystal City offers 627 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. 37-inch LCD televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers. This Arlington hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Air conditioning
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 10 AM.

Cafe Restaurant - This café specializes in American cuisine and serves breakfast, lunch, and light fare. A children's menu is available.

Lobby Bar - This lobby lounge specializes in American cuisine and serves lunch, dinner, and light fare. A children's menu is available. Open daily.

Skydome Lounge - This restaurant specializes in American cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 10:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment will be available to guests. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Security system
  • Protective clothing is available to guests
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 17
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Parking height restrictions apply
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 21.00 per person
  • Fee for in-room wireless Internet: USD 11.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 11.95 (rates may vary)
  • Self parking fee: USD 44 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Washington
  • DoubleTree Hilton Washington Crystal
  • DoubleTree Hilton Washington Crystal Hotel
  • DoubleTree Hilton Washington Crystal Hotel DC City
  • Doubletree Hotel Crystal City
  • DoubleTree Hilton Washington DC Crystal City Hotel
  • DoubleTree Hilton Washington Crystal City Hotel
  • DoubleTree Hilton Washington DC Crystal City
  • DoubleTree Hilton Washington Crystal City
  • DoubleTree by Hilton Washington DC - Crystal City Hotel
  • DoubleTree by Hilton Washington DC - Crystal City Arlington

You should know

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.