Book Hotels in Upstate New York, NY

"Everything was A1 except for the cleanliness throughout the resort. "

"Dirty sheets , toilet leaking wasnt up to par"

"Excellent "

"Excellent place to stay"

"Not really a 5-star hotel b/c in any competitive city, it'd be 3-stars. Here are the positives: convenience and location, friendly staff and pretty aesthetics/ambiance. Came here during the off-seasons of service in this entire area was limited and most shops/restaurants weren't even open. It was very helpful to have a 24/7 convenience store esp. when your tour bus/flight arrives late. Plenty of restaurants, coffee shops and bars here but the food is pretty mediocre. This is true for this entire region. Hotel buffet was nothing to brag about. In the off-season, certain restaurants have limited hours. Staff are locals who know the area well. It's an easy walk to Niagara/Rainbow Bridge...etc. Hotel/Casino is HUGE and there are smoking sections too. There's also an arcade. What's irritating is that they still use Covid as an excuse for NOT cleaning your room daily unless it's 3+ nights. Note that my reservation was but they still refused. You have to call Housekeeping EVERY AM before leaving the room to request a cleaning same day. You cannot book in advance. If it was missed, you'd have to request it later that day and hope there are still enough staff around. I like the room aesthetics and the overall decor of the hotel but the cleanliness and amenities were definitely not even 4 stars (no robe, free bottles of water, hairbrush, cotton swabs...etc.). Room itself can get very hot b/c of the humidity - may need the AC on all night but that's kinda noisy. "

"There was a lot of parking available. Breakfast wasn't included. There were no amenities in the room such as a microwave, mini fridge, etc. The room smelled absolutely horrible like way too much cleaner was used. I booked the room for my disabled husband so he could soak in the jacuzzi which he used for about an hour and then we booked another hotel to stay at overnight because we could not sleep in the room with such a strong odor."