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Extended Stay America Suites San Jose Sunnyvale

2.5-star property
1255 Orleans Dr, Sunnyvale, CA 1-855-201-7819
2.9 out of 5
See all 11 travelocity Reviews

"My stay was based on work. I was close to the work project, worked well for me. The Hotel Is clean and comfortable, means a lot to me when I need to ... " More

By a verified traveler on Mon 20 Jan 2020

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Hotel Description

Hotel near California's Great America in Sunnyvale

In Sunnyvale

You'll find California's Great America and Levi's Stadium within 3 miles (5 km) of this Sunnyvale hotel. Baylands Park and Twin Creeks Sports Complex are also within 2 miles (3 km).

Free perks

This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A picnic area and a safe deposit box are also provided.

Free WiFi, kitchens

The 145 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Other amenities include free WiFi, coffee/tea makers, and hair dryers. Weekly housekeeping is available.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$95* Per night/room Nov 15 - Nov 16

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 2 Double Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Extended Stay America Suites San Jose Sunnyvale ratings based on 11 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Extended Stay America Suites San Jose Sunnyvale

Everyone (8) Family (1)
5 out of 5
My stay was based on work. I was close to the work project, worked well for me. The Hotel Is clean and comfortable, means a lot to me when I need to be away from home for business. Thank you extended stay!

Posted by on Jan 20, 2020

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Comment from Hotel Management

Jan 21, 2020 by Hotel Management

Thank you for staying at Extended Stay America while you were here for your business trip. We are glad you loved our well-kept property and convenient location. Nothing is more important than your satisfaction, so we are delighted you gave us a lovely review. Thank you again, and we hope to welcome you back soon for another exceptional stay. Sincerely, Hotel Management

5 out of 5

Posted by on May 23, 2019

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5 out of 5
Maybe provide pots and pans and plantes and bowl necause your hotel it's name said that extend stay. Thanks

Posted by on Mar 18, 2019

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Comment from Hotel Management

Mar 23, 2019 by Hotel Management

Thank you for taking the time to share your feedback at Extended Stay America. We are glad to know you liked our hotel policy and that you had a great stay while being here. Thank you again, and we hope you will choose us the next time you visit the area. Sincerely, Hotel Management

3 out of 5
This is a motel grab and go breakfast VERY basic it is an extended stay si it had a fridge and microwave. Location wasn't around anything had to drive quite a way for a place to eat. The $200 + price per night it was not worth it to us

Posted by , from san Jose sunnyvale on Jun 28, 2016

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2 out of 5

Minimal Comfort

The heater didn't work, and management knew before it was rented, only offer was two extra blankets, $100 deposit was taken because they said I made the reservations through Travelocity and not through them, money still not returned.

Posted by , from sunnyvale on Nov 30, 2015

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1 out of 5

MAJOR FAIL: Travelocity and Extended Stay America

Pros: The desk clerk who tried to help me.
Cons: Any signs of life in terns of customer service on the part of either of these companies would be an enormous improvement.
Location: I was there for a conference, and ended up finding a room on my own in Santa Cruz, about an hour's drive away.
I made my reservation through Travelocity, and received an email that clearly stated "CONFIRMED -- no need to call to confirm your reservation" or words to that effect. After a cross-country flight, I arrived to check in at 9 PM only to be told by the (very kind and polite) desk clerk that they had no reservation for me. She checked further and found out that due to a "new company policy" my reservation was cancelled when I had not checked in by 6 PM. They offered me a different room at $100 more per night (two night stay) which was one third more than the reservation price. They would not give it to me at the reserved price. I called Travelocity to see what they would do to make good on the situation. The answer was NOTHING. They did not offer to cover the additional fee. They were not able to negotiate the original fee for the offered room. They were not able to find my an alternative room within a 45 minute drive (and this is San Jose, not someplace in the boonies). In short, they took no responsibility for the situation, and made no appreciable effort to help. When I resigned myself to paying the extra cost of the available room, I was told it was not available after all. And that there were no other rooms available. The desk clerk did call their other properties in the area, but none had any available rooms. Aside from the desk clerk who tried her best, this was simply dreadful customer service by both Extended Stay America and Travelocity.

Posted by on Nov 20, 2015

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2 out of 5

Unusually Bad.. compared to stays in the past

Pros: close to freeway and price
Cons: Customer service-- especiallly at night. The girl in the early evening was wonderful. Bed was lumpy and very noisy any time you turned.
We've stayed there before, however we did not notice that the carpet was damp until we were going to bed..barefooted and all...or until I was near the closet and felt like a puddle of water and then looking under my feet and see yucky rug fibers on my feet!! Yucky! Called to change room the next day. Left a message with lady. Management would not be in until 9 am. We left at 7 am. Came back and said I should have called.. ridiculous! They said they were completely booked and only had a smoking room which I totally refused.. then I asked for lots of towels to cover the rug. I needed alot more cuz she only brought 3!! I was told that I would get a credit.. but I have not yet been notified of this. So so sad situation. The night shift is uncaring.. they are just bodies.. no customer service or common pleasantries. So sad. Please contact them ask for my credit.

Posted by , from Anaheim on Sep 15, 2015

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3 out of 5

Slow check in,smelly room

Check in was awfull. I waited in line an hour. The rooms weren't cleaned and they couldn't check us in. I finally left and there were 20 people in line. Granted hotel was full but they should have had more maids on hand. I checked in later that night. Our room was ok but smelled of curry, shelf in kitchen was stained yellow and was the cause of the smell. I prolly wouldn't complain but $250 a night I expect more.

Posted by on Jul 3, 2015

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3 out of 5

Very few amenities and weird check in policy

Pros: It was quiet.
Cons: How about some amenities?
No pool, no hot tub, no coffee maker in the room, no continental breakfast -- and you can't check in until 3:00 pm, so if you're trying to get to an event at Levi's Stadium, forget getting there early. The room was clean and quiet and the staff was friendly, but if you're only in the area for a day or two, I recommend the Hilton.

Posted by on Jul 2, 2015

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1 out of 5
Because i stay five days don't need to clean my room, i had to schedule and pay $10.50 for it. still nobody clean up my room. what kind service? cost me $179 a day. never never stay there..........

Posted by on Apr 21, 2015

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About the Extended Stay America Suites San Jose Sunnyvale

Location 1255 Orleans Dr, Sunnyvale, CA 94089

Property Features

Free breakfast is served daily. Public spaces have free WiFi. The business-friendly Extended Stay America Suites San Jose Sunnyvale also features barbecue grills, a picnic area, and coffee/tea in a common area. Free self parking is available. This Sunnyvale hotel is smoke free.

  • 145 guestrooms or units
  • 2 levels
  • Built in 1997
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Santa Clara Great America Station (5 km / 3.1 mi)
  • Metro station: Crossman Station (0.5 km / 0.3 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America Suites San Jose Sunnyvale offers 145 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. This Sunnyvale hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided weekly.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (weekly)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.