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Hotel Description

Family-friendly hotel with water park access, connected to the convention center in West Springfield

Heart of West Springfield

You'll find Josiah Day House and Holyoke Mall within 3 miles (5 km) of this hotel. MGM Springfield and MassMutual Center are also within 6 miles (10 km).

Water park, bar/lounge

This hotel features 2 coffee shops/cafés and a bar/lounge. There's fun for all ages with a water park and an arcade/game room, and families will appreciate the onsite laundry facilities. There's no skimping on freebies - guests receive free buffet breakfast, free WiFi, and free self parking.

Free WiFi, cable TV

The 262 guestrooms offer free WiFi, coffee/tea makers, and cable TV. Other amenities include free newspapers, free local calls, and hair dryers.

Standard Double Room, 2 Double Beds, Non Smoking (Water Park/pool access additional)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$85 per night

Standard Room, 1 Double Bed, Non Smoking (Water Park/pool access additional)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Standard Room, 1 Double Bed, Non Smoking (Water Park/pool access additional)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking (Water Park/pool access additional)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking (Water Park/pool access additional)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Double Room, 2 Double Beds, Accessible, Non Smoking (Water Park/pool access additional)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Clarion Hotel & Aqua Lagoon Waterpark ratings based on 18 Verified Reviews

Review Summary
2.6 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Clarion Hotel & Aqua Lagoon Waterpark

Everyone (5) Family (2)
1 out of 5
This was the grossest hotel I’ve ever stayed in. We ended up sleeping in our vehicle. We visited for a 2 day cheering competition in Springfield and assumed the water park would be fun for the kids. Our key card was for the wrong room. We walked in and found suitcases open. This happed to 3 others on our team. Also, on the wall was ketchup or blood. Several people left with bug bites. We got scared and headed for our suv. Our carpet was Torn and mold stains all over the walls. Our sneakers were sticking to the bathroom floor. The list could go on and on. Run away from this place.

Posted by on Apr 8, 2019

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Comment from Hotel Management

Apr 9, 2019 by Guest Services

We are sorry that you did not enjoy your visit and will forward your comments for review.

2 out of 5
The lobby was nice the line to check in was ridiculous with only one receptionist.. the door to our room looked like it had been tried to open while being locked. The room was an average room nothing special .. the water park was freezing(which was an extra cost to even the hotel guests) as if the ac was on it was unenjoyable for my kids and us as adults we stayed in the pool max 30 mins .. tried to find something fun for the kids I knew they had an acarde but didn’t open till like 4/5 pm once opened only 6 out of like 12 games were actually working, we had to go back to the front desk(with still only one person working) to get tokens .. after we went into the restaurant they had to get dinner which mind you this whole time exploring we all had our jackets on it was so freezing in the entire hotel .. the bartender was actually amazing!! But she was running around with no help taking care of two different Rooms I felt bad but she did have a smile and friendly attitude the whole time!! This seems more like a hotel for the summer months not sure but I won’t be back

Posted by on Mar 3, 2019

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Comment from Hotel Management

Mar 6, 2019 by Guest Services

Thank you for completing your survey. Your responses will be shared with the staff to assure continuous improvement.

4 out of 5
The pool area was nice, we were there in feb, i thought it was alittle chilly, but fun. Our room was very clean, nice beds. Overall, we had a nice stay. Oh, and had dinner at Cals, right near entrance of hotel, Excellent!

Posted by on Feb 17, 2019

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Comment from Hotel Management

Feb 18, 2019 by Guest Services

Thank you for taking the time to let us know about your experience! We hope to see you again soon!

5 out of 5

Posted by on Jan 21, 2019

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Comment from Hotel Management

Feb 14, 2019 by Michael ~Guest Services

Thank you for taking the time to complete your survey on your stay. We look forward to seeing you again soon.

1 out of 5
Rooms are not wired for convience. Hassle to be connected.

Posted by on Jul 27, 2018

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1 out of 5

Terrible

Worst hotel I’ve ever stayed in. Felt so disgusted I slept on the towels. Loud, hallways smelled, even cigarette butts stuffed in the broken door knobs. I’m not much of s complainer and this was by far the nastiest place I’ve ever been. Still nauseous when I think about it. Front desk staff so slow.

Posted by on May 1, 2018

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2 out of 5

Ups and major downs

High points: rooms and lobby had recently been renovated. Lobby showcases a beautiful mosaic wall in the design of peacock feathers and an extra large gas fireplace. The water slides at the water park were fast and the park was not busy during a summer weekday at the time of our visit. Front desk staff were consistently courteous and friendly. Low points: the water park is only open from 4-8pm on weekdays. Given that we had chosen this hotel so that one of the days would be a day at the pool for our kids, this put a big kink in our plans. This information was no where in the info at time of booking ( only the fact of a surcharge to enter the water park). Surcharge was $10 per person which seemed a bit high given the size and offerings of the " water park". Toilet overflowed on our last night and when the maintenance person arrived he simply handed the plunger to my husband. This prompted a second call to the front desk to ask for someone to come clean and disinfect the floor which was flooded with toilet water. Yuck! Late night to say the least which got worse when at 3:00 am the fire alarm was set off. If I had not been up to use the infamous toilet I would not have heard the alarm at all. The air conditioner unit was so loud and the alarms so low the former drowned out the latter. Some how a smoke detector had been set off. We suspected the 4 teenage boys down the hall who had been causing us grief since the moment we had arrived.

Posted by , from Southcoast Massachusetts on Jul 22, 2016

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2 out of 5

Wifi Horrible!

Cons: WIFI connectivity and speed!
Location: Location is fine. Shopping and restaurants nearby.
Traveled to the hotel from out of the country so having WIFI was very important to us. It hardly ever worked, we could rarely connect and when we did connect the speed was ridiculously slow. Stayed at this hotel because of the water slides but they are too big for younger kids. When we would call down to the desk to question the WIFI the staff would just say they would reset the router but nothing would change.

Posted by on Jul 31, 2015

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2 out of 5

Motel is very dated and needs upgrading.

Pros: Free Internet
Front desk staff very accommodating. I called and asked for extra pillows and they arrived very promptly. The hallways and rooms are very dated and need updating. Comp. breakfast was only fair and we skipped it the 2nd morning. The bartender in the lounge was not well trained and was not attentive to the dozen or so patrons in the lounge.

Posted by , from Rome, NY on Oct 26, 2011

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5 out of 5

Great Hotel, highly recommended!

My family and I had a great stay here. The pool is beautiful and my kids had a great time in the arcade room. I forget the name of it but the cafe inside the hotel was fantastic! This Clarion was extremely clean and definitely had the most comfortable beds I've ever experienced at a hotel. I wish my bed at home were this good. And the young woman at the front desk, I forget her name but i wish I remembered because she was so sweet and helpful. I will definitely return to this hotel the next time I'm in the area.

Posted by on May 30, 2009

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About the Clarion Hotel & Aqua Lagoon Waterpark

Location 1080 Riverdale St, West Springfield, MA 01089

Renovations + Closures

The property is undergoing renovations. The following areas are affected:

  • Guestrooms

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

Clarion Hotel & Aqua Lagoon Waterpark offers its guests a water park (surcharge). The 2 coffee shops/cafés are great spots to grab coffee. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. A vending machine, an arcade/game room, and multilingual staff are also featured at the family-friendly Clarion Hotel & Aqua Lagoon Waterpark. Self parking is free. Smoking is allowed in designated areas at this West Springfield hotel.

  • 262 guestrooms or units
  • 4 levels
  • 2 coffee shops
  • Built in 1974
  • Breakfast available (free)
  • Bar or lounge
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Game room or arcade
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Lockers available

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Arcade/game room
  • Refrigerator (on request)
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Boston, MA (BOS-Logan Intl.) (153.2 km / 95.2 mi)
  • Train station: Springfield Union Station (6.6 km / 4.1 mi)
  • Parking: Free self parking

Room Amenities

Clarion Hotel & Aqua Lagoon Waterpark offers 262 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Premium cable television is provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This West Springfield hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Microwaves and refrigerators can be requested. Housekeeping is provided daily.

  • Cable channels
  • Premium channels
  • Refrigerator available
  • Microwave available
  • Coffee maker
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Guests are served free hot/cold buffet breakfast daily from 6:30 AM to 10:30 AM.

Nearby Activities

Recreational amenities at the hotel include a water park (surcharge).

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per day.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The waterpark at this property is open from 4-8 PM on Fridays and 12-8 PM on Saturdays and Sundays. An additional fee applies to all waterpark visitors. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 20.0 per day
  • Facilities fee: USD 10.00 per person, per day and includes use of:

  • - Swimming pool
    - Water park

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Clarion Hotel West Springfield
  • Clarion West Springfield
  • Clarion Hotel Aqua Lagoon Waterpark West Springfield
  • Clarion Hotel Aqua Lagoon Waterpark
  • Clarion Aqua Lagoon Waterpark West Springfield
  • Clarion Aqua Lagoon Waterpark

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.