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"The biggest problem was that we booked this location SPECIFICALLY for the indoor pool! Our poor son had his trunks on when they told us the pool is sh ... " More

By a verified traveler on Mon 17 Feb 2020

Hotel Description

3.5-star hotel near Dominican University of California, connected to the convention center

In shopping district

You'll be within 3 miles (5 km) of Dominican University of California and 6 miles (10 km) of Mission San Rafael Arcangel with a stay here. Fairfax Library is within 9 miles (15 km) and China Cabin is within 16 miles (25 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, express check-in, and airport shuttle. Enjoy the 24-hour fitness center and conveniences like a 24-hour front desk and laundry facilities.

Sofa beds, WiFi

Featuring conveniences like sofa beds and living rooms, the 236 guestrooms also offer MP3 docks and LCD TVs with cable channels. Other amenities include WiFi, wired Internet, and refrigerators.

Suite, 2 Queen Beds, Accessible, Corner (Mobility, Bathtub)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, Non Smoking

Bed Count 2 King Beds Maximum Occupancy 6 Max

Premium Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking, Corner

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites by Hilton San Rafael Marin County ratings based on 15 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Embassy Suites by Hilton San Rafael Marin County

Everyone (10) Couples (1) Family (3)
3 out of 5
The biggest problem was that we booked this location SPECIFICALLY for the indoor pool! Our poor son had his trunks on when they told us the pool is shutdown until March! Nothing was stated on the booking. Hotel is undergoing reconstruction so a lot was in disarray. Staff seemed stressed out and rude! I am very disappointed in this ES!! We faithfully book here but this one was a complete disaster!

Posted by , from California on Feb 17, 2020

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4 out of 5

Posted by on Oct 25, 2019

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3 out of 5
Embassy Suites is normally a great chain. Unfortunately right now they are updating the hotel so extensively that the entire mid-section, pool, gym and some floors are draped with white tarps and unusable. I'm sure once construction is completed in Feb 2020 it will be nice, but for now I'd advise to skip this site.

Posted by on Oct 7, 2019

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2 out of 5
Smelly room, dirty carpet, the whole place is dilapidated. The breakfast was good - what you’d expect. I literally didn’t want to touch anything.

Posted by on Jul 23, 2019

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Comment from Hotel Management

Jul 25, 2019 by Vivian O.

Thanks for letting us know.We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Some good news the Embassy Suite of San Rafael will be going through major renovation this year. We are looking forward to having you again as a guest in our hotel and make it up to you .

5 out of 5

Posted by on Jul 12, 2019

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Comment from Hotel Management

Jul 12, 2019 by Vivian O.

Thanks for staying with us. We appreciate your feedback!

3 out of 5
Property currently getting updated - needs it. Bar and restaurant closed early. That was a bummer! Staff very friendly and accommodating.

Posted by on Jul 8, 2019

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Comment from Hotel Management

Aug 19, 2019 by Robert M

Thank you for staying with us. We hope to see you back in the not too distant future.

4 out of 5

Posted by on May 5, 2019

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Comment from Hotel Management

May 15, 2019 by Vivian O.

Thanks for staying with us. We appreciate your feedback!

5 out of 5

Posted by on Apr 14, 2019

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Comment from Hotel Management

Apr 15, 2019 by Vivian O.

Thanks for staying with us. We appreciate your feedback!

2 out of 5
I was charged $10 to park in the parking lot, not covered parking or s garage, but a basic lot in front of the hotel. Was not expecting this charge. Will not stay here again!

Posted by on Mar 9, 2019

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Comment from Hotel Management

Mar 27, 2019 by Vivian O.

We're sorry you were unhappy. Our parking fee is for maintenance purposes to keep the parking lot clean. I apologize if you weren't aware of this fee. Thank you for letting us know about your stay in our hotel.

5 out of 5
Comfortable beds. Everything works. As always, an excellent made to order breakfast. Parking charge was unexpected. Everything else was subperb.

Posted by on Apr 3, 2018

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About the Embassy Suites by Hilton San Rafael Marin County

Location 101 Mcinnis Pkwy, San Rafael, CA 94903

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Embassy Suites by Hilton San Rafael Marin County offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. You'll find a 24-hour business center on site. Event space at this hotel measures 13000 square feet (1208 square meters) and includes a conference center. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Embassy Suites by Hilton San Rafael Marin County. Parking is available for a fee. This 3.5-star San Rafael hotel is smoke free.

  • 1 building
  • 236 guestrooms or units
  • 5 levels
  • 13000 sq ft of conference space
  • 1208 sq m of conference space
  • Built in 1990
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Self parking (surcharge)

Transport

  • Airport: San Francisco Intl. Airport (SFO) (56.4 km / 35 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Embassy Suites by Hilton San Rafael Marin County offers 236 accommodations with MP3 docking stations and safes. Accommodations have separate living rooms and are furnished with double sofa beds. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and complimentary newspapers. Housekeeping is provided daily.

  • Separate bedroom
  • Living room
  • Pull-out sofa bed
  • MP3 dock
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

The hotel hosts a free manager's reception daily.

Grille 101 - This restaurant specializes in Californian cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11 PM

Special check-in instructions:

If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Guests arriving after 9 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: USD 9.95 (rates may vary)
  • Self parking fee: USD 10 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Hotel Rafael-Marin
  • Embassy Suites Hotel San Rafael-Marin County
  • Embassy Suites Rafael-Marin
  • Embassy Suites San Rafael-Marin County
  • Embassy Suites Hotel San Rafael - Marin County / San Rafael
  • Embassy Suites San Rafael
  • San Rafael Embassy Suites
  • Embassy Suites San Rafael Marin County Hotel
  • Embassy Suites Marin County Hotel
  • Embassy Suites Hilton San Rafael Marin County Hotel
  • Embassy Suites Marin County
  • Embassy Suites Hilton Marin County Hotel
  • Embassy Suites Hilton San Rafael Marin County
  • Embassy Suites Hilton Marin County
  • Embassy Suites by Hilton San Rafael Marin County Hotel
  • Embassy Suites by Hilton San Rafael Marin County San Rafael

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't allowed at Embassy Suites by Hilton San Rafael Marin County.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.