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"The suite was well appointed and comfortable. Sure miss the mini bar. We had only tea and not coffee, bummer. Everything was really good though and we ... " More

By a verified traveler on Sun 18 Jul 2021

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Hotel Description

3.5-star hotel near Dominican University of California, connected to the convention center

In shopping district

You'll be within 3 miles (5 km) of Dominican University of California and 6 miles (10 km) of Mission San Rafael Arcangel with a stay here. Golden Gate National Recreation Area and Muir Woods National Monument are within 16 miles (25 km).

Renovated in 2020

This traditional hotel includes 3 restaurants, an indoor pool, and a 24-hour gym. Traveling on business? Take advantage of the 13 conference rooms, 24-hour business center, and airport shuttle. You'll appreciate the spa tub, bar/lounge, and laundry facilities.

Sofa beds, WiFi

Featuring conveniences like sofa beds and living rooms, the 236 guestrooms also offer MP3 docks and LCD TVs with cable channels. Other amenities include WiFi, wired Internet, and refrigerators.

Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max
$153* Per night/room Feb 3 - Feb 4

Suite, Non Smoking

Bed Count 2 King Beds Maximum Occupancy 6 Max

Suite, 2 Queen Beds, Accessible, Corner (Mobility, Bathtub)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking, Corner

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites by Hilton San Rafael Marin County ratings based on 15 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Embassy Suites by Hilton San Rafael Marin County

Everyone (8) Couples (2) Family (4)
2 out of 5
THE AIR CONDITIONER WAS ALMOST USELESS. NEED TO MOVE THE MICRO WAVE SHELVING BLOCKIN THE AIR, PLUS GIVE IT SOME POWER. TOTAL BULLS---T FOR THE WHOLE HOTEL

Posted by on Jul 31, 2021

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Comment from Hotel Management

Aug 3, 2021 by Clifton

Very disappointing to know we were unable to resolve the issues with the air conditioning. This matter has been shared with the staff here as we understand the importance of resolving issues immediately to ensure each guest is satisfied.

2 out of 5

Posted by on Jul 27, 2021

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4 out of 5
The suite was well appointed and comfortable. Sure miss the mini bar. We had only tea and not coffee, bummer. Everything was really good though and we will return

Posted by on Jul 18, 2021

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5 out of 5

Posted by on Mar 20, 2021

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3 out of 5
The biggest problem was that we booked this location SPECIFICALLY for the indoor pool! Our poor son had his trunks on when they told us the pool is shutdown until March! Nothing was stated on the booking. Hotel is undergoing reconstruction so a lot was in disarray. Staff seemed stressed out and rude! I am very disappointed in this ES!! We faithfully book here but this one was a complete disaster!

Posted by , from California on Feb 17, 2020

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4 out of 5

Posted by on Oct 25, 2019

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3 out of 5
Embassy Suites is normally a great chain. Unfortunately right now they are updating the hotel so extensively that the entire mid-section, pool, gym and some floors are draped with white tarps and unusable. I'm sure once construction is completed in Feb 2020 it will be nice, but for now I'd advise to skip this site.

Posted by on Oct 7, 2019

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2 out of 5
Smelly room, dirty carpet, the whole place is dilapidated. The breakfast was good - what you’d expect. I literally didn’t want to touch anything.

Posted by on Jul 23, 2019

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Comment from Hotel Management

Jul 25, 2019 by Vivian O.

Thanks for letting us know.We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Some good news the Embassy Suite of San Rafael will be going through major renovation this year. We are looking forward to having you again as a guest in our hotel and make it up to you .

5 out of 5

Posted by on Jul 12, 2019

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Comment from Hotel Management

Jul 12, 2019 by Vivian O.

Thanks for staying with us. We appreciate your feedback!

3 out of 5
Property currently getting updated - needs it. Bar and restaurant closed early. That was a bummer! Staff very friendly and accommodating.

Posted by on Jul 8, 2019

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Comment from Hotel Management

Aug 19, 2019 by Robert M

Thank you for staying with us. We hope to see you back in the not too distant future.

About the Embassy Suites by Hilton San Rafael Marin County

Location 101 Mcinnis Pkwy, San Rafael, CA 94903

Property Features

Embassy Suites by Hilton San Rafael Marin County offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. You'll find a 24-hour business center on site. Event space at this hotel measures 19000 square feet (1765 square meters) and includes a conference center. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Embassy Suites by Hilton San Rafael Marin County. Parking is available for a fee. A complete renovation of Embassy Suites by Hilton San Rafael Marin County was completed in February 2020. This 3.5-star San Rafael hotel is smoke free.

  • 1 building
  • 236 guestrooms or units
  • 5 levels
  • 3 dining venues
  • 19000 sq ft of conference space
  • 1765 sq m of conference space
  • Built in 1990
  • Manager's reception (free)
  • Deli
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired internet access - surcharge

Parking

Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

Embassy Suites by Hilton San Rafael Marin County offers 236 accommodations with MP3 docking stations and safes. Accommodations have separate living rooms and are furnished with double sofa beds. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This San Rafael hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and complimentary newspapers. Housekeeping is provided daily.

  • Separate bedroom
  • Living room
  • Pull-out sofa bed
  • MP3 dock
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

The hotel hosts a free manager's reception daily.

Red Oak Craft Bar - This restaurant specializes in Californian cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Marin Comfort Kitchen - Onsite theme restaurant. Open daily.

E'Terie Market - Onsite coffee shop. Open 24 hours. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Guests arriving after 9 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: USD 9.95 (rates may vary)
  • Uncovered self parking fee: USD 10 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Hotel Rafael-Marin
  • Embassy Suites Hotel San Rafael-Marin County
  • Embassy Suites Rafael-Marin
  • Embassy Suites San Rafael-Marin County
  • Embassy Suites Hotel San Rafael - Marin County / San Rafael
  • Embassy Suites San Rafael
  • San Rafael Embassy Suites
  • Embassy Suites San Rafael Marin County Hotel
  • Embassy Suites Marin County Hotel
  • Embassy Suites Hilton San Rafael Marin County Hotel
  • Embassy Suites Marin County
  • Embassy Suites Hilton Marin County Hotel
  • Embassy Suites Hilton San Rafael Marin County
  • Embassy Suites Hilton Marin County
  • Embassy Suites by Hilton San Rafael Marin County Hotel
  • Embassy Suites by Hilton San Rafael Marin County San Rafael

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't allowed at Embassy Suites by Hilton San Rafael Marin County.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.