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"Comfortable beds. Everything works. As always, an excellent made to order breakfast. Parking charge was unexpected. Everything else was subperb. " More

By a verified traveler on Tue 03 Apr 2018

Hotel Description

3.5-star hotel near Dominican University of California, connected to the convention center

In shopping district

You'll be within 3 miles (5 km) of Dominican University of California and 6 miles (10 km) of Mission San Rafael Arcangel with a stay here. Fairfax Library is within 9 miles (15 km) and China Cabin is within 16 miles (25 km).

Free breakfast

This hotel features an indoor pool, a 24-hour fitness center, and a restaurant. Traveling on business? Take advantage of the 24-hour business center, express check-in, and airport shuttle. Enjoy the spa tub and free cooked-to-order breakfast each morning.

Sofa beds, WiFi

Featuring conveniences like sofa beds and living rooms, the 236 guestrooms also offer MP3 docks and LCD TVs with cable channels. Other amenities include WiFi, wired Internet, and refrigerators.

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$145* Per night/room Nov 22 - Nov 23

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 8 Max

Embassy Suites by Hilton San Rafael Marin County ratings based on 28 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Embassy Suites by Hilton San Rafael Marin County

Everyone (10) Couples (1) Family (1)
2 out of 5
Smelly room, dirty carpet, the whole place is dilapidated. The breakfast was good - what you’d expect. I literally didn’t want to touch anything.

Posted by on Jul 23, 2019

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Comment from Hotel Management

Jul 25, 2019 by Vivian O.

Thanks for letting us know.We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Some good news the Embassy Suite of San Rafael will be going through major renovation this year. We are looking forward to having you again as a guest in our hotel and make it up to you .

5 out of 5

Posted by on Jul 12, 2019

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Comment from Hotel Management

Jul 12, 2019 by Vivian O.

Thanks for staying with us. We appreciate your feedback!

3 out of 5
Property currently getting updated - needs it. Bar and restaurant closed early. That was a bummer! Staff very friendly and accommodating.

Posted by on Jul 8, 2019

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Comment from Hotel Management

Aug 19, 2019 by Robert M

Thank you for staying with us. We hope to see you back in the not too distant future.

4 out of 5

Posted by on May 5, 2019

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Comment from Hotel Management

May 15, 2019 by Vivian O.

Thanks for staying with us. We appreciate your feedback!

5 out of 5

Posted by on Apr 14, 2019

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Comment from Hotel Management

Apr 15, 2019 by Vivian O.

Thanks for staying with us. We appreciate your feedback!

2 out of 5
I was charged $10 to park in the parking lot, not covered parking or s garage, but a basic lot in front of the hotel. Was not expecting this charge. Will not stay here again!

Posted by on Mar 9, 2019

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Comment from Hotel Management

Mar 27, 2019 by Vivian O.

We're sorry you were unhappy. Our parking fee is for maintenance purposes to keep the parking lot clean. I apologize if you weren't aware of this fee. Thank you for letting us know about your stay in our hotel.

5 out of 5
Comfortable beds. Everything works. As always, an excellent made to order breakfast. Parking charge was unexpected. Everything else was subperb.

Posted by on Apr 3, 2018

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1 out of 5

Expected A LOT more from an Embassy Suites Hotel

Pros: At first we liked the interior gardens, until we realized how deteriorated everything was including the elevators.
Cons: So much...the gardens, elevators, rooms, carpets, pool was horrible with chipped tiles everywhere and hot tub didn't work at all.
Location: We choose this hotel because of the location to a job we had. Plenty of good restaurants were close, which was nice, but would never stay here again.
When we got into our hotel room, King Suite with a pull out sofa bed (for our two boys), the room was not very clean, had a very stinky smell and had quite a bit of damaged areas (ie. chipped paint, stains on carpet, broken tiles at window, dirty curtains, dirty smudges on counter). In all fairness I used to work for a hotel and keep a very watchful eye out for these types of things that should of been taken care of before guests are allowed into a room. We went to dinner and to the happy hour first, which had a lot to be desired and took a while before re-stocked. When we returned from dinner, late, we were going to make the pull out bed for our boys and while attempting to do so realized that the mattress support was being held up with zip ties only, of which most were broken and the bottom of the bed was almost on the ground. When I called the front desk, thankfully they were not at full occupancy but had no one to bring us a new key or help us move. We got the new key and moved rooms to the 5th floor, the room was the same but a little cleaner although had a VERY pungent smell of marijuana, which was probably coming from another room...but needless to say was pretty disturbing especially having my kids there. Went to take a shower in the morning and had absolutely NO water pressure, barely a drizzle enough to rinse the soap off by body and NO WAY could I have washed and been able to rinse my hair. Even though it was only a one night stay, it was not good.

Posted by , from San Jose, CA on Nov 6, 2017

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1 out of 5

outdated and tired looking hotel

Rooms had old, stained furniture and carpets. Carpet in front of bathroom looked like it had bloodstains? Bathtub unclean. Couch, chair and carpet in sitting area stained, did not encourage one to sit. Food ordered with room service as well as breakfast buffet was mediocre. Do not recommend this particular location.

Posted by on Sep 28, 2016

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1 out of 5

Tired Faded Property

Pros: Nothing
Cons: Everything
Location: Good location, easy access, just poorly managed and maintained
Made the mistake of staying here instead of the Four Points nearby, where we stopped earlier in the week. Property was dirty, carpet smelled and was full of stains. The breakfast room was a zoo, food was very poor and they ran out of coffee twice Internet was iffy and all in all an overpriced tired property. Never again

Posted by , from Los Angeles on Sep 4, 2016

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About the Embassy Suites by Hilton San Rafael Marin County

Location 101 Mcinnis Pkwy, San Rafael, CA 94903

Renovations + Closures

This property is undergoing renovations from 23 August 2019 to 25 November 2019 (completion date subject to change).

Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Property Features

Embassy Suites by Hilton San Rafael Marin County offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. You'll find a 24-hour business center on site. Event space at this hotel measures 13000 square feet (1208 square meters) and includes a conference center. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Embassy Suites by Hilton San Rafael Marin County. Parking is available for a fee. This 3.5-star San Rafael hotel is smoke free.

  • 1 building
  • 236 guestrooms or units
  • 5 levels
  • 13000 sq ft of conference space
  • 1208 sq m of conference space
  • Built in 1990
  • Cooked-to-order breakfast (free)
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Self parking (surcharge)

Transport

  • Airport: San Francisco, CA (SFO-San Francisco Intl.) (56.4 km / 35 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Embassy Suites by Hilton San Rafael Marin County offers 236 air-conditioned accommodations with MP3 docking stations and safes. Accommodations have separate living rooms and are furnished with double sofa beds. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This San Rafael hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Separate bedroom
  • Living room
  • Pull-out sofa bed
  • MP3 dock
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free cooked-to-order breakfast daily from 6:30 AM to 9:30 AM. The hotel hosts a free manager's reception daily.

Grille 101 - This restaurant specializes in Californian cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11 PM

Special check-in instructions:

If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation.

Guests arriving after 9 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Debit cards
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: USD 9.95 (rates may vary)
  • Self parking fee: USD 10 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Hotel Rafael-Marin
  • Embassy Suites Hotel San Rafael-Marin County
  • Embassy Suites Rafael-Marin
  • Embassy Suites San Rafael-Marin County
  • Embassy Suites Hotel San Rafael - Marin County / San Rafael
  • Embassy Suites San Rafael
  • San Rafael Embassy Suites
  • Embassy Suites San Rafael Marin County Hotel
  • Embassy Suites Marin County Hotel
  • Embassy Suites Hilton San Rafael Marin County Hotel
  • Embassy Suites Marin County
  • Embassy Suites Hilton Marin County Hotel
  • Embassy Suites Hilton San Rafael Marin County
  • Embassy Suites Hilton Marin County
  • Embassy Suites by Hilton San Rafael Marin County Hotel
  • Embassy Suites by Hilton San Rafael Marin County San Rafael

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't allowed at Embassy Suites by Hilton San Rafael Marin County.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.