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Surestay Plus By Best Western Pigeon Forge

2.5 star property
Hotel near Island at Pigeon Forge in Pigeon Forge

Choose dates to view prices

Photo gallery for Surestay Plus By Best Western Pigeon Forge

Relax in a serene space with a large bed, bedside tables, and a cozy seating area.
Welcome to our reception area, featuring a central desk with a sink and geometric patterned walls.
Experience the sleek, modern architecture of SunStay Plus Hotel, set amidst a serene urban environment.
Enjoy cooking in this well-equipped kitchen with a central island, coffee station, and large window offering a view of the outdoors.
Enjoy cooking in this fully equipped kitchen with a refrigerator, microwave, and dark cabinetry.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • 24/7 front desk
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

Map
125 Pine Mountain Rd, Pigeon Forge, TN, 37863-3308
  • LeConte Center at Pigeon Forge
    ‪11 min walk‬
  • Dolly Parton's Stampede Dinner Attraction
    ‪2 min drive‬
  • Island at Pigeon Forge
    ‪3 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower) | 1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

8.2 out of 10
Very good
(10 reviews)
  • 225 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower) | 1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

8.8 out of 10
Excellent
(68 reviews)
  • 225 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower) | 1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.8 out of 10
Excellent
(43 reviews)
  • 226 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.6 out of 10
Excellent
(39 reviews)
  • 226 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

7.2 out of 10
Good
(7 reviews)
  • 225 sq ft
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Pigeon Forge

Downtown Pigeon Forge stay.Your stay at this Downtown Pigeon Forge hotel places you within 3 miles (5 km) of Island at Pigeon Forge and Titanic Museum. Also, Pigeon Forge Factory Outlet Mall is within half a mile (1 km) and Old Mill is within 2 miles (3 km).

What's nearby

  • Old Mill - 11 min walk - 0.6 miles
  • LeConte Center at Pigeon Forge - 11 min walk - 0.6 miles
  • Dolly Parton's Stampede Dinner Attraction - 2 min drive - 1.1 miles
  • Island at Pigeon Forge - 3 min drive - 1.5 miles
  • Titanic Museum - 5 min drive - 2.6 miles

Getting around

  • McGhee Tyson Airport (TYS) - 54 min drive

Restaurants

  • ‪The Old Mill Restaurant - ‬13 min walk
  • ‪Margaritavile - ‬3 min drive
  • ‪McDonald's - ‬16 min walk
  • ‪Margaritaville Island Hotel - ‬3 min drive
  • ‪Baskin-Robbins - ‬5 min walk

About this property

Surestay Plus By Best Western Pigeon Forge

Hotel near Island at Pigeon Forge in Pigeon Forge
WiFi is free in public spaces. You'll find a 24-hour business center on site. Free self parking is available. A complete renovation of Surestay Plus By Best Western Pigeon Forge was completed in July 2023.

This Pigeon Forge hotel is smoke free.

  • 1 building
  • 65 guestrooms or units
  • 2 levels
  • Built in 1984
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • No smoking on site
Surestay Plus By Best Western Pigeon Forge offers 65 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

In-room wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

English

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Property amenities

Family friendly

  • In-room microwave

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Continental breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (24 inches high)
  • Hardwood flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet (varies based on length of stay)
  • Only dogs and cats are allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)
  • Pet fee: USD 25 per pet (varies based on length of stay)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Property is also known as

Surestay Plus By Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel
Surestay Plus By Best Western Pigeon Forge Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel Pigeon Forge

Frequently asked questions

How close is Surestay Plus By Best Western Pigeon Forge to the airport?

Surestay Plus By Best Western Pigeon Forge is 36.7 mi (54-min drive) away from the McGhee Tyson Airport (TYS) airport, the closest popular airport to the property.

How much does it cost to stay at Surestay Plus By Best Western Pigeon Forge?

As of Jul 21, 2025, prices found for a 1-night stay for 2 adults at Surestay Plus By Best Western Pigeon Forge on Jul 25, 2025 start from $143.65, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Surestay Plus By Best Western Pigeon Forge have an airport shuttle?

Airport shuttle services are not available at Surestay Plus By Best Western Pigeon Forge.

Does Surestay Plus By Best Western Pigeon Forge offer free breakfast?

Surestay Plus By Best Western Pigeon Forge does not offer free breakfast. It's available on weekdays from 6:30 AM to 9:30 AM and weekends from 7:00 AM to 10:00 AM.

Is there a casino at Surestay Plus By Best Western Pigeon Forge?

No, there is no casino at this hotel.

What time is check-in at Surestay Plus By Best Western Pigeon Forge?

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM.

Is there free parking at Surestay Plus By Best Western Pigeon Forge?

This hotel offers free self parking.

Does Surestay Plus By Best Western Pigeon Forge have a pool?

Surestay Plus By Best Western Pigeon Forge does not have a pool.

Does Surestay Plus By Best Western Pigeon Forge have a spa?

There are no spa services available at this hotel.

How close is Surestay Plus By Best Western Pigeon Forge to downtown Pigeon Forge?

Surestay Plus By Best Western Pigeon Forge is 0.2 mi away from Pigeon Forge.

Surestay Plus By Best Western Pigeon Forge Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 479 out of 912 reviews
Rating 8 - Good. 230 out of 912 reviews
Rating 6 - Okay. 105 out of 912 reviews
Rating 4 - Poor. 47 out of 912 reviews
Rating 2 - Terrible. 51 out of 912 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
The property looks a little sketch from the outside but it is amazingly clean and updated once you check in. I definitely recommend
Stayed 2 nights in Apr 2025

4/10 Poor

Emily

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Loud Neighbors, Dirty Floors
Stayed 2 nights in Jan 2025

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
It was walkable. Staff is friendly.
Stayed 1 night in Apr 2025

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Lisa

Stayed 1 night in Apr 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Had good breakfast
Stayed 1 night in Apr 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Jessica, Albany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed long enough to get some rest between trips, but everything was great!
Stayed 1 night in Mar 2025

8/10 Good

Walter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was a very great hotel rooms and a nice feeling, only down side is the outside of the hotel seems not updated, and found 1 earwig in my room. Searched entire room didn’t find anymore bugs.
Stayed 3 nights in Mar 2025

6/10 Okay

Tina

Traveled with family
Liked: Cleanliness, staff & service
Location wasnt the best and you could hear everything next door to you but itwas clean and staff was great
Stayed 1 night in Mar 2025

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vvv
Stayed 1 night in Mar 2025

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Raymond

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Heather

Traveled with family
The area was great however the rooms have very thin walls. We were on the bottom floor and whoever was above us, we heard every step they took. Sounded like they were goibg to come through the ceiling. Kept us up most of the night. In the very early morning, you could hear construction right outside the door sounded like our door was open. If they would sound proof the place just a little, it would be a great place to stay. We managed for just a few days but wish I wohld have known about how loud the place was before booking.
Stayed 5 nights in Mar 2025

6/10 Okay

Robert

Liked: Staff & service
Would not stay again.
Stayed 1 night in Mar 2025

8/10 Good

Paula

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

6/10 Okay

Geovanny

Traveled with family
Disliked: Staff & service

Not so great

Well, I need to start off by letting you know that if you are arriving late, call them at least 5 times and don't give them a specific time. I was arriving between 3 and 5am. I called multiply times to inform them. I played it save and told them that I was arriving between 4 and 5 am. We actually aarived at 2:33 am. We found the front desk closed. Called many times and no answer. Called Hotels.com and they also tried calling and no answer. After an hour, they finally showed up, he came out of room 101, he was sleeping. I was furious! We were tired after an 11 hour drive, with my son in the car, it was cold out side and this gentlemen was sleeping?! OMG! Then he haf the nerve to tell us that we were supposed to arrive later...BRUH! You are not supposed to be slleping on your shift. We were so upset but too tired to argue. Hotels.com was very helpful and stayed with us on the phone and offered to give us a credit. We also had small roaches in the bathroom. Another thing, we called the front desk a couple of times a no answer. We left a day early and lost a night rate because of all the situations. Even the breakfast needs a little boost. I will be looking at other options when we visit Pigeon Forge next time.
Stayed 4 nights in Mar 2025

10/10 Excellent

Rebecca

Traveled with partner
Liked: Amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2025

6/10 Okay

Roxana

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Mar 2025

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

2/10 Terrible

Kayleigh

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

ANTHONY

Stayed 1 night in Feb 2025

8/10 Good

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025