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Surestay Plus By Best Western Pigeon Forge

2.5 star property
Hotel near Dollywood in Pigeon Forge

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Photo gallery for Surestay Plus By Best Western Pigeon Forge

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, WiFi
Free daily full breakfast
Reception
Exterior
Microwave, coffee/tea maker

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
125 Pine Mountain Rd, Pigeon Forge, TN, 37863-3308
  • Place, Old Mill
    ‪11 min walk‬
  • Place, LeConte Center at Pigeon Forge
    ‪11 min walk‬
  • Place, Island at Pigeon Forge
    ‪3 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪56 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.8 out of 10
Excellent
(55 reviews)
  • 226 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.6 out of 10
Excellent
(47 reviews)
  • 226 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

8.4 out of 10
Very good
(11 reviews)
  • 225 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

8.8 out of 10
Excellent
(72 reviews)
  • 225 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

7.8 out of 10
Good
(10 reviews)
  • 225 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;Pet Friendly)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;Pet Friendly)

9.2 out of 10
Wonderful
(5 reviews)
  • 225 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Pet Friendly)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Pet Friendly)

8.0 out of 10
Very good
(1 review)
  • 225 sq ft
  • Sleeps 2
  • 1 King Bed

1 King Bed, Non-Smoking, Kitchenette, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 2

2 Queen Beds, Non-Smoking, Work Desk, Microwave and Refrigerator, Walk in Shower

  • Sleeps 4

1 King Bed, Non-Smoking, Work Desk, Microwave and Refrigerator, Walk in Shower

  • Sleeps 2

2 Queen Beds, Non-Smoking, Kitchenette, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 4

Accessible-1 King, Mobility Accessible, Roll In Shower, Working Desk, Microwave And Refrigerator, Non Smoking

  • Sleeps 2

2 Queen Beds, Non-Smoking, Pet Friendly Room, Kitchenette, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 4

1 King Bed, Non-Smoking, Pet Friendly Room, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 2

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About the neighborhood

Pigeon Forge

Downtown Pigeon Forge stay.Your stay at this Downtown Pigeon Forge hotel places you within 3 miles (5 km) of Island at Pigeon Forge and Dollywood. LeConte Center at Pigeon Forge and Titanic Museum are also within 3 miles (5 km).

What's nearby

  • Xtreme Racing Center - 3 min walk - 0.2 miles
  • Old Mill - 11 min walk - 0.6 miles
  • LeConte Center at Pigeon Forge - 11 min walk - 0.6 miles
  • Pigeon Forge Factory Outlet Mall - 12 min walk - 0.7 miles
  • Island at Pigeon Forge - 3 min drive - 1.1 miles

Getting around

  • McGhee Tyson Airport (TYS) - 54 min drive

Restaurants

  • ‪Old Mill Restaurant - ‬13 min walk
  • ‪McDonald's - ‬16 min walk
  • ‪Reagan's House of Pancakes - ‬16 min walk
  • ‪CiCi's Pizza - ‬5 min walk
  • ‪Reagan's Broken Egg Pancake House - ‬14 min walk

About this property

Surestay Plus By Best Western Pigeon Forge

Hotel near Dollywood in Pigeon Forge
WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is available daily. Free self parking is available. A complete renovation of Surestay Plus By Best Western Pigeon Forge was completed in July 2023.

This Pigeon Forge hotel is smoke free.

  • 1 building
  • 65 guestrooms or units
  • 2 levels
  • Built in 1984
  • Full breakfast (free)
  • Business center (24 hours)
  • Front desk (24 hours)
  • No smoking on site
Surestay Plus By Best Western Pigeon Forge offers 65 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

In-room wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Similar properties

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  • Breakfast included
  • Pet friendly
  • Parking included
4.3 out of 5, Excellent, 1,005 reviews
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The price is $67
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Property amenities

Family friendly

  • In-room microwave

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (24 inches high)
  • Hardwood flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet (varies based on length of stay)
  • Only dogs and cats are allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)
  • Pet fee: USD 25 per pet (varies based on length of stay)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Surestay Plus By Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel
Surestay Plus By Best Western Pigeon Forge Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel Pigeon Forge

Frequently asked questions

How close is Surestay Plus By Best Western Pigeon Forge to the airport?

Surestay Plus By Best Western Pigeon Forge is 36.7 mi (54-min drive) away from the McGhee Tyson Airport (TYS) airport, the closest popular airport to the property.

Does Surestay Plus By Best Western Pigeon Forge have an airport shuttle?

Airport shuttle services are not available at Surestay Plus By Best Western Pigeon Forge.

Does Surestay Plus By Best Western Pigeon Forge offer free breakfast?

Surestay Plus By Best Western Pigeon Forge offers free full breakfast on weekdays between 6:30 AM and 9:30 AM and weekends between 7:00 AM and 10:00 AM.

Is there a casino at Surestay Plus By Best Western Pigeon Forge?

No, there is no casino at this hotel.

What time is check-in at Surestay Plus By Best Western Pigeon Forge?

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM.

Is there free parking at Surestay Plus By Best Western Pigeon Forge?

This hotel offers free self parking.

Does Surestay Plus By Best Western Pigeon Forge have a pool?

Surestay Plus By Best Western Pigeon Forge does not have a pool.

Does Surestay Plus By Best Western Pigeon Forge have a spa?

There are no spa services available at this hotel.

How close is Surestay Plus By Best Western Pigeon Forge to downtown Pigeon Forge?

Surestay Plus By Best Western Pigeon Forge is 0.2 mi away from Pigeon Forge.

Surestay Plus By Best Western Pigeon Forge Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 576 out of 1120 reviews
Rating 8 - Good. 284 out of 1120 reviews
Rating 6 - Okay. 138 out of 1120 reviews
Rating 4 - Poor. 54 out of 1120 reviews
Rating 2 - Terrible. 68 out of 1120 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Bobby

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wrong weekend to stay the car shows are getting out of hand making it hard to enjoy vacation. No extra pillows TV very small for room not a lot to watch or selection on TV.
Stayed 3 nights in Oct 2025

10/10 Excellent

Bobby

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wrong weekend to stay the area is getting crazy with car shows and unruly teens .the hotel doesn’t have extra pillows very small tvs for big room not a lot of choice to watch on tv
Stayed 3 nights in Oct 2025

10/10 Excellent

cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Xxxxx
Stayed 2 nights in Sep 2025

8/10 Good

Kelli

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are super friendly! Breakfast was good.
Stayed 2 nights in Sep 2025

8/10 Good

Brenda

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Bed was comfortable. Large room. Room hadn't been cleaned as well as it should have. There was an empty Pepsi bottle behind the bathroom door when we got there. The window was a single pane and everytime the A/C compressor kicked on the window vibrated loudly. I had to wedge a piece of paper between the window pane and the frame to get it to stop. No elevator, you have to pack your luggage of the stairs.
Stayed 1 night in Sep 2025

8/10 Good

Vickie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was slow. Not enough workers. Was very busy. Overall though everything was great. Will stay again.
Stayed 1 night in Sep 2025

4/10 Poor

Hunter

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We checked in and the room was disgusting. There were what looked like bodily fluids in the shower, looked to be dried up feces on the floor, and the room overall smelled like smoke. Thankfully, Ms. Laura at the front desk was nice enough to just move us to another room that was much cleaner. The bed was so uncomfortable. My wife and I are back home now and our backs are still hurting. The breakfast was okay as far as microwaved food goes. Definitely not worth the price.
Stayed 2 nights in Sep 2025

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities
They have a great breakfast, waffles, eggs and biscuits and sausage, gravy plus many other things. Coffee all the time.
Stayed 5 nights in Sep 2025

4/10 Poor

Mary

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bed was dirty, refrigerator had previous guest groceries still in it.
Stayed 1 night in Sep 2025

6/10 Okay

Gina

Traveled with family
Disliked: Staff & service, amenities
Moldy shower, housekeeping left clean towels emptied trash 2 of 4 day stay.
Stayed 4 nights in Sep 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

6/10 Okay

ollie

Rm was like picture and was all i needed for the price and location surrounding areas needed to visit so had no problem just limited inconvenience setting behind bigger hotel kinda boxed in backside main strip
Stayed 1 night in Sep 2025

2/10 Terrible

Benny

Stayed 2 nights in Sep 2025

10/10 Excellent

Chad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, comfortable beds, happy to see bedbug encasing on mattress for extra protection.
Stayed 1 night in Sep 2025

8/10 Good

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities
It met our needs. Was clean. Only negative was around 5 Am a garbage truck made a lot of noise.
Stayed 3 nights in Sep 2025

10/10 Excellent

Bob

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Debbie

Disliked: Cleanliness, property conditions & facilities
Door to bathroom was messed up wouldn’t open from inside. Door to room was very hard to get shut. Visitors upstairs very loud.
Stayed 1 night in Sep 2025

10/10 Excellent

Misty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love thus hotel. This is our 2nd trip and we will continue to book here. The staff is so friendly and professional. The rooms are very clean and the beds are comfy.
Stayed 1 night in Sep 2025

10/10 Excellent

David

Stayed 1 night in Sep 2025

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Beds were a little bit too soft. Pet stay, should have bags to clean up after them, which I did but was a lot of dog poop in area.
Stayed 1 night in Sep 2025

8/10 Good

Kyna

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean room, outside needs updated terribly.
Stayed 2 nights in Sep 2025

10/10 Excellent

Vito

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall excellent the room was magnificent the staff was wonderful.
Stayed 2 nights in Sep 2025

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Beth

Stayed 3 nights in Sep 2025