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4.3 out of 5

"Really nice entrance and check -in area. " More

By a verified traveler on Sat 07 Aug 2021

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Hotel Description

Family-friendly hotel with free water park access, connected to the convention center in Pigeon Forge

Heart of Pigeon Forge

Within a 10-minute walk of the hotel, you'll find Castle Of Chaos and Hollywood Wax Museum. Country Tonite Theatre and Memories Theatre are also within half a mile (1 km).

Free water park, indoor pool

Free water park access and an indoor pool are featured at this smoke-free hotel. Bring the family and enjoy the lazy river, children's pool, and waterslide. Enjoy the seasonal outdoor pool and free perks like continental breakfast and free self parking.

Free Internet, LCD TVs

Featuring conveniences like refrigerators and microwaves, the 203 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with digital channels. Other amenities include balconies or patios, premium bedding, and coffee/tea makers.

Deluxe Queen with Mountain and Water Park View - Inn

Bed Count 2 Queen Beds Maximum Occupancy 5 Max
$119* Per night/room Nov 7 - Nov 8

Deluxe Queen with River View - Hotel

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Superior King - Hotel

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Queen with Water Park View - Hotel

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Superior King with Mountain and Water Park View - Inn

Bed Count 1 King Bed Maximum Occupancy 5 Max

Premier King - Inn

Bed Count 1 King Bed Maximum Occupancy 5 Max

Music Road Resort ratings based on 33 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Music Road Resort

Everyone (14) Couples (2) Family (14)
4 out of 5
Really nice entrance and check -in area.

Posted by on Aug 7, 2021

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Comment from Hotel Management

Aug 8, 2021 by Guest Services

Thank you for staying with us! We appreciate your feedback.

5 out of 5
Love the pools

Posted by on Jul 21, 2021

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Comment from Hotel Management

Jul 22, 2021 by Guest Services

Thank you for staying with us! We appreciate your feedback!

3 out of 5
The hotel was clean, but was a little worn looking and showed it’s age. Lacked sufficient outlets for plugging in devices and the room lacked good lighting (one fixture didn’t work at all). Front desk staff was polite, but not helpful in suggesting places to eat dinner at; would have thought they would have a list of places to eat available for guests, especially since their restaurant was closed. This is our second year visiting Pigeon Forge during the summertime. We were shocked at the outright rudeness of the locals. Every restaurant in town closed at 9 pm. We went to four restaurants at 8:30 who refused to seat us! Ended up at a very nice little McDonald’s that had a terrible rating. Place was clean and food was fine. Workers there were the only polite people we encountered in whole town. This will be our last trip to Pigeon Forge. Customer beware they only want your money here in Pigeon Forge!!!

Posted by on Jul 19, 2021

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Comment from Hotel Management

Jul 20, 2021 by Guest Service

We appreciate your feedback.

5 out of 5
I loved watching the wildlife out by the creek. The only complaint I have of the hotel is the elevators. They need more elevators to handle all the people, especially when it is very busy.

Posted by on Jul 14, 2021

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Comment from Hotel Management

Jul 15, 2021 by Guest Services

Thank you for staying with us, we appeciate your feedback.

1 out of 5
Everything was great except it took over an hour to check in. There needs to be more than one worker ar check in time.

Posted by on Jul 14, 2021

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Comment from Hotel Management

Jul 15, 2021 by Guest Services

Thank you for staying with us, we appeciate your feedback.

5 out of 5
Due to Covid nonsense there was a very limited breakfast buffet. Was not like this last visit.

Posted by on Jul 11, 2021

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Comment from Hotel Management

Jul 13, 2021 by Guest Services

Thank you staying with us! We appreciate your feedback!

5 out of 5
Pool was amazing - kids loved it especially the slide! Staff was always friendly & helpful. We will definitely stay there again.

Posted by on Jul 4, 2021

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Comment from Hotel Management

Jul 13, 2021 by Guest Services

Thank you staying with us! We appreciate your feedback!

5 out of 5

Posted by on Jul 3, 2021

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Comment from Hotel Management

Jul 13, 2021 by Guest Services

Thank you staying with us! We appreciate your feedback!

4 out of 5
My kids like the outdoor and indoor pools!

Posted by on Jul 1, 2021

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Comment from Hotel Management

Jul 13, 2021 by Guest Services

Thank you staying with us! We appreciate your feedback!

1 out of 5
I took my 4 and 7 year old here for their first trip to Tennessee and from the mouths of babes "this is a disgusting hotel". I notified the staff of the smell in the room, wall paper coming off of the walls and mold. The staff sprayed the room while I was gone and upon my return said the issue was resolved. I had to ask for the Mgr to follow up, but that never happened. We cut our trip a day early as my daughter and boys began having sneezing and nose issues. I also asked to be moved (I had two rooms) and was told there were none available. I would not stay here.

Posted by on Jun 28, 2021

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Comment from Hotel Management

Jun 29, 2021 by Guest Services

We appreciate your feedback.

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Music Road Resort offers its guests a complimentary water park, a lazy river, and a waterslide. There's a snack bar/deli on site. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 14,242 square feet (1 square meters) and includes a conference center. An indoor pool, a children's pool, and a seasonal outdoor pool are also featured at the family-friendly Music Road Resort. You'll have access to the indoor pool and outdoor pool at a partner property. Free self parking is available. This Pigeon Forge hotel is smoke free.

  • 203 guestrooms or units
  • 7 levels
  • 3 buildings
  • 14,242 sq ft of conference space
  • 1 sq m of conference space
  • Built in 1996
  • Continental breakfast (free)
  • Deli
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free water park access
  • Indoor pool
  • Children's pool
  • Lazy river
  • Waterslide
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Music Road Resort offers 203 accommodations with safes and coffee/tea makers. Rooms open to balconies or patios. Beds feature premium bedding. 37-inch LCD televisions come with premium digital channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Private balcony or patio
  • HD television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily from 7:00 AM to 10:00 AM.

Nearby Activities

An indoor pool, a children's pool, and a seasonal outdoor pool are on site. Other recreational amenities include a complimentary water park and a lazy river.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Sledding nearby
  • Snowboarding nearby
  • Fishing on site
  • Snow tubing nearby
  • Golfing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Skydiving nearby
  • Downhill skiing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-in for the hotel is based at a different location, 303 Henderson Chapel Rd. Check-in for the Inn is based at a different location, 314 Henderson Chapel Rd.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Cribs (infant beds) are available for USD 6.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, and Discover; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 6.0 per day
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Music Road
  • Music Road Hotel
  • Hotel Music Road
  • Music Road Pigeon Forge
  • Road Hotel
  • Music Road Hotel Pigeon Forge
  • Music Road Resort Pigeon Forge
  • Music Road Resort Hotel
  • Music Road Resort Pigeon Forge
  • Music Road Resort Hotel Pigeon Forge

You should know

  • The seasonal pool will open in April and close in October.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Music Road Resort.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.