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Music Road Resort

2.5-star property
303 Henderson Chapel Rd, Pigeon Forge, TN 1-855-201-7819
4.2 out of 5
Very good!
See all 48 travelocity Reviews

"The resort was very clean. The pool was well maintained. Breakfast was good. Our room AC didn’t seem to work as well as it should but the room was com ... " More

By a verified traveler on Tue 16 Aug 2022

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Hotel Description

Family-friendly hotel with free water park access, connected to the convention center in Pigeon Forge

Heart of Pigeon Forge

You'll be within half a mile (1 km) of Titanic Museum and 2 miles (3 km) of Island at Pigeon Forge with a stay at this Pigeon Forge hotel. Hollywood Wax Museum and Country Tonite Theatre are also within half a mile (1 km).

Free water park, waterslide

Free water park access and an indoor pool are featured at this smoke-free hotel. Bring the family and enjoy the lazy river, children's pool, and waterslide. Enjoy the seasonal outdoor pool and free perks like continental breakfast and free self parking.

Deluxe Queen - Inn

Bed Count 2 Queen Beds Maximum Occupancy 5 Max
$113* Per night/room Feb 1 - Feb 2

Deluxe Queen with River View - Hotel

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Superior King - Hotel

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Queen with Water Park View - Hotel

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Deluxe Queen with Mountain and Water Park View - Inn

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Superior King with Mountain and Water Park View - Inn

Bed Count 1 King Bed Maximum Occupancy 5 Max

Music Road Resort ratings based on 48 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Music Road Resort

Everyone (21) Couples (5) Family (17)
1 out of 5
Shame on them! I dont do reviews and we travel often and sometimes with large groups but this is a major need for exception. Our groups won't EVER check into this place again!

Posted by , from HARRIMAN on Jan 21, 2023

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Comment from Hotel Management

Jan 23, 2023 by Front Desk manager

A member of our management team has tried to reach out to you, but were unsuccessful. We would love to speak to you about your stay.

3 out of 5

Posted by on Oct 14, 2022

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5 out of 5

Posted by on Oct 14, 2022

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5 out of 5

Posted by on Sep 28, 2022

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5 out of 5
The resort was very clean. The pool was well maintained. Breakfast was good. Our room AC didn’t seem to work as well as it should but the room was comfortable. The decor and furniture are dated, but I believe that is the theme they are going for. FYI to travelers with toddlers-the balcony railings are not very close together. A small child could easily slip through even with a watchful eye. We weren’t able to use our balcony for this reason. We really enjoyed our stay! Would stay again.

Posted by on Aug 16, 2022

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Comment from Hotel Management

Aug 16, 2022 by Guest Services

We appreciate you choosing Music Road Resort!

5 out of 5
Everything was great except Housekeeping. I was told at check-in that the bed would be made daily and room cleaned. We had new towels daily but the room was not touched.

Posted by , from Durham on Aug 10, 2022

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Comment from Hotel Management

Aug 10, 2022 by Front Desk manager

Thank you for choosing us.

3 out of 5
Positives: The resort had 2 outdoor pools and 2 lazy rivers; we could access either one if we wanted to. There was also 1 indoor pool and hot tub that was working. My kids loved the pools and the water slide! The beds were clean and I didn’t worry about bugs at all! The linens/towels were very clean as well. The staff were nice most of the time too. The balcony was also nice and big! Negatives: The hotel was not clean in some areas. There was sticky red stuff on the baseboards in our room. The chairs and the floor in our room were dirty and very worn out. I did not want my kids crawling around on the floors. Housekeeping only came in the early morning and there were several days that we missed them and didn’t get our trash emptied or our dirty linens taken out. It was a pain because we only had 2 very small trash cans. Our linens on the beds never got changed and no one ever came in and made the beds or anything. We went down to the front desk one day to ask for sheets after my daughters pull up leaked the night before; they would not send housekeeping to change them. They acted as if we were asking too much even to just get some sheets sent up and then they just put some linen in a trash bag outside of our door. It wasn’t even the linen we needed either! The pools water was clean but did not smell like chlorine and tasted gross if you accidentally got some in your mouth. It was weird. We will probably stay somewhere else next time.

Posted by on Aug 9, 2022

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Comment from Hotel Management

Aug 10, 2022 by Front Desk manager

A member of our management team will be reaching out to you.

5 out of 5
Everything u would need for a summer vaca pool arcade amusement around everywhere nice staff clean facility loved it and wpuld definitely cone back

Posted by on Jul 11, 2022

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Comment from Hotel Management

Jul 14, 2022 by Front Desk manager

Thank you for choosing us.

3 out of 5
Beautiful location and great pool. Our room was a bit messy though when we checked in. There were used fake eyelashes on the carpet and hair in the jacuzzi tub.

Posted by on Jun 11, 2022

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Comment from Hotel Management

Jun 11, 2022 by Guest Services

Thank you addressing your concerns. We appreciate your feedback.

5 out of 5
Place is very nice and room was excellent. I loved the huge bathroom.

Posted by , from EVENSVILLE on May 26, 2022

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Comment from Hotel Management

Jun 10, 2022 by Guest Services

Thank you for staying with us! We appreciate your feedback!

About the Music Road Resort

Location 303 Henderson Chapel Rd, Pigeon Forge, TN 37863

Property Features

Music Road Resort offers its guests a complimentary water park, a lazy river, and a waterslide. There's a snack bar/deli on site. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. There are 9 meeting rooms available. An indoor pool, a children's pool, and a seasonal outdoor pool are also featured at the family-friendly Music Road Resort. You'll have access to the indoor pool and outdoor pool at a partner property. Free self parking is available. This Pigeon Forge hotel is smoke free.

  • 203 guestrooms or units
  • 7 levels
  • 3 buildings
  • 1 sq m of conference space
  • Built in 1996
  • Continental breakfast (free)
  • Deli
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of indoor pools - 1
  • Children's pool
  • Lazy river
  • Waterslide
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Music Road Resort offers 203 accommodations with safes and coffee/tea makers. Rooms open to balconies or patios. Beds feature premium bedding. 37-inch LCD televisions come with premium digital channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Private balcony or patio
  • HD television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily from 7:00 AM to 10:00 AM.

Nearby Activities

An indoor pool, a children's pool, and a seasonal outdoor pool are on site. Other recreational amenities include a complimentary water park and a lazy river.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Sledding nearby
  • Snowboarding nearby
  • Fishing on site
  • Snow tubing nearby
  • Golfing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Skydiving nearby
  • Downhill skiing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-in for the hotel is based at a different location, 303 Henderson Chapel Rd. Check-in for the Inn is based at a different location, 314 Henderson Chapel Rd.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Cribs (infant beds) are available for USD 6.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 6.0 per day
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Music Road
  • Music Road Hotel
  • Hotel Music Road
  • Music Road Pigeon Forge
  • Road Hotel
  • Music Road Hotel Pigeon Forge
  • Music Road Resort Pigeon Forge
  • Music Road Resort Hotel
  • Music Road Resort Pigeon Forge
  • Music Road Resort Hotel Pigeon Forge

You should know

  • The seasonal pool will open in April and close in October.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Music Road Resort.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.