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4.5 out of 5

"Our room was very clean and our beds were comfortable. Staff members were very nice and friendly! " More

By a verified traveler on Mon 24 Oct 2022

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Hotel Description

Family-friendly hotel with 1 indoor pools, connected to the convention center in Pigeon Forge

Heart of Pigeon Forge

Stay at this Pigeon Forge hotel and you'll be within half a mile (1 km) of Crave Golf Club and 2 miles (3 km) of Island at Pigeon Forge. LeConte Center at Pigeon Forge and The Ripken Experience - Pigeon Forge are also within 2 miles (3 km).

Renovated in 2020

This hotel features 2 spa tubs, an indoor pool, and a restaurant. There's fun for all ages with a children's pool and a waterslide, and families will appreciate the onsite laundry facilities. Enjoy the seasonal outdoor pool and free perks like continental breakfast and free self parking.

Standard Room

Bed Count room.options.bedSize. Maximum Occupancy 4 Max
$80* Per night/room Jan 2 - Jan 3

Deluxe Room

Bed Count room.options.bedSize. Maximum Occupancy 4 Max

King Jacuzzi Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Accommodation By Willow Brook Lodge ratings based on 17 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Accommodation By Willow Brook Lodge

Everyone (6) Couples (2) Family (9)
4 out of 5
Our room was very clean and our beds were comfortable. Staff members were very nice and friendly!

Posted by on Oct 24, 2022

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Comment from Hotel Management

Oct 25, 2022 by Steven

Hi Lisa,Thank you for your kind review. We hope to serve you again soon!

5 out of 5
Everything was super Awesome here at the hotel!! The breakfast was really good and I loved that they had everything really clean too. They had kept the pool areas up and everything! I will be eventually coming back to visit here!! I would give a 10 stars for everything!!

Posted by on Sep 11, 2022

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Comment from Hotel Management

Sep 12, 2022 by Donna

Ms. Julie,We appreciate such a wonderful review. Thank you very much for your recent visit. We have a great staff that enjoys working to make us a great property. We hope you will visit us again!

4 out of 5
Staff were friendly and welcoming. Amenities including indoor and outdoor pool were fabulous. Rooms were a bit unkempt and dingy but overall for the price this was a deal! Will stay again.

Posted by on Aug 16, 2022

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Comment from Hotel Management

Aug 16, 2022 by Steven

Mary, We truly believe our staff is our best asset. We enjoy watching families make memories at our indoor and outdoor pool and hope to see you year after year. Sorry for any issues you had with the dingy room, please never hesitate to contact the front desk and we will take care of any issue immediately.

5 out of 5

Posted by on May 27, 2022

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2 out of 5
They never came to clean our room or to give us clean towels for the next night stay. We left a day early

Posted by on May 23, 2022

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Comment from Hotel Management

Jun 11, 2022 by Donna

Ms. Brenda, We are sorry to hear you were disappointed in your recent visit. Housekeeping here as in most hotels have taken a more limited approach, we relay to guests at check in and also post a note in the room to let everyone know. We would have been happy to address anything in your room should you have let us know. We hope you will give us another opportunity to serve you.

3 out of 5
Looked better in the pictures. Staff was friendly abd accommodating and the location was great for the places we wanted to visit. Was a little taken back at the size of the room and bathroom.

Posted by on Apr 21, 2022

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Comment from Hotel Management

Apr 29, 2022 by Donna

Ms. Sylvia, We regret that your stay did not meet your expectations. We appreciate the visit and hope you had a great time in our area.

5 out of 5

Posted by on Nov 23, 2021

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5 out of 5
It was very convenient as more centrally located. The staff was very courteous and gave excellent recommendations for restaurants to eat at nearby.

Posted by on May 27, 2021

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Comment from Hotel Management

May 28, 2021 by Donna

Dear Guest, We love to eat and when we find the best places, we love to share them with our guests. That's one of the best part of vacation! Thank you for visiting, come again soon.

5 out of 5
Located right in Pigeon Forge! Close to everything, easy in and out parking lot.

Posted by on May 1, 2021

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Comment from Hotel Management

May 3, 2021 by Donna

Dear Guest, Thank you for the 5 of 5 Review and for the nice comments. We hope you had a great time in our Beautiful area and plan to visit again soon.

5 out of 5
Loved how close this property was close to everything! Loved our stay and we’ll be looking forward to staying here again.

Posted by on Feb 10, 2020

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Comment from Hotel Management

Feb 10, 2020 by Donna

And we look forward to your next visit! Thank you so much for the nice review and comments. We are so glad you came.

About the Accommodation By Willow Brook Lodge

Location 3035 Parkway, Pigeon Forge, TN 37863

Property Features

As a guest of Accommodation By Willow Brook Lodge, you'll find 2 spa tubs, a waterslide, an indoor pool, and a seasonal outdoor pool. There's a restaurant on site. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A children's pool, tour/ticket assistance, and a vending machine are also featured at the family-friendly Accommodation By Willow Brook Lodge. Self parking is free. A complete renovation of Accommodation By Willow Brook Lodge was completed in April 2020. Smoking is allowed in designated areas at this Pigeon Forge hotel.

  • 156 guestrooms or units
  • 5 levels
  • 2 buildings
  • Continental breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Outdoor picnic space
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Children's pool
  • Waterslide
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Accommodation By Willow Brook Lodge offers 156 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. 43-inch flat-screen televisions come with satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily. Renovation of all guestrooms was completed in April 2020.

  • Flat-screen television
  • Satellite channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available
  • Desk chair

Food & Drink

Guests are served free continental breakfast daily from 7:00 AM to 10:00 AM.

Accommodation By Willow Brook Lodge has a restaurant on site.

Nearby Activities

2 spa tubs are on site along with an indoor pool. In addition to a seasonal outdoor pool, other recreational amenities include a waterslide and a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Fishing on site
  • Rock climbing nearby
  • Mountain biking nearby
  • Cave exploring/spelunking nearby
  • Skydiving nearby
  • Health or beauty spa nearby
  • Ziplining nearby
  • Horse riding nearby
  • Hunting nearby
  • Bicycle rentals nearby
  • Rafting nearby
  • Boat tours nearby
  • Segway rental/tour nearby
  • Mountain climbing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Swimming nearby
  • Scooter/moped rentals nearby
  • Water tubing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 7:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property uses eco-friendly cleaning products

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. This property uses eco-friendly cleaning products. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Accommodation Willow Brook Lodge Pigeon Forge
  • Accommodation Willow Brook Lodge
  • Accommodation Willow Brook Pigeon Forge
  • Accommodation Willow Brook
  • Accommodation By Willow Brook
  • Accommodation By Willow Brook Lodge Hotel
  • Accommodation By Willow Brook Lodge Pigeon Forge
  • Accommodation By Willow Brook Lodge Hotel Pigeon Forge

You should know

  • The seasonal pool will open in April and close in September.
  • Pool access available from 9:00 AM to 11:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.