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Evergreen Smoky Mountain Lodge & Convention Center

3-star property
4010 Parkway, Pigeon Forge, TN 1-855-201-7819
3.0 out of 5
See all 33 travelocity Reviews

"Never stay there again! " More

By a verified traveler on Sun 10 Oct 2021

Points Of Interest

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Hotel Description

3-star motel near Dolly Parton's Stampede Dinner Attraction

In Pigeon Forge

At this Pigeon Forge motel, you'll be within half a mile (1 km) of Dolly Parton's Stampede Dinner Attraction and 3 miles (5 km) of LeConte Center At Pigeon Forge. Also, Island at Pigeon Forge is within 3 miles (5 km) and Titanic Museum is within 6 miles (10 km).

Business services

This motel doesn't skimp on freebies - guests receive free WiFi and free self parking. Traveling on business? Take advantage of the 24-hour business center, conference center, and conference space. There's a seasonal outdoor pool on site, and a terrace and a convenience store are also provided.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 122 guestrooms also offer free WiFi and TVs with cable channels. Other amenities include room service, coffee/tea makers, and free local calls.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$40* Per night/room Nov 1 - Nov 2

Ground floor Handicap Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Jacuzzi room with balcony access

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Room, Multiple Beds

Bed Count 3 Queen Beds Maximum Occupancy 6 Max

Evergreen Smoky Mountain Lodge & Convention Center ratings based on 33 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Evergreen Smoky Mountain Lodge & Convention Center

Everyone (11) Couples (5) Family (15)
3 out of 5
Never stay there again!

Posted by on Oct 10, 2021

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1 out of 5
This was a terrible stay. Room was disgusting and staff never answered phones, messages, and was rude.

Posted by on Aug 23, 2021

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4 out of 5
Was ok

Posted by on Aug 16, 2021

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1 out of 5
Ants and roaches in sink. tv and light did not work even after repairman came. Wifi did not work and no phone reception. Very old furniture. Toilets are way too low. Price was too high for this

Posted by on Aug 14, 2021

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5 out of 5
This hotel is perfect if you're just for a clean, quiet place to lay your head down when visiting the smokey mountains!

Posted by on Aug 1, 2021

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2 out of 5
The carpets were filthy and the beds were horrible. They advertised breakfast but there was no breakfast included in the price. The location was convenient and the price was cheap but we will definitely not be staying there again!

Posted by on Jul 24, 2021

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Comment from Hotel Management

Jul 27, 2021 by GM

We are working to improve our training and property under new owner and management.

5 out of 5
Looks run down. Heavily stained mattress pad - looked like blood stains.

Posted by on Jul 24, 2021

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Comment from Hotel Management

Jul 27, 2021 by GM

We are working to improve clean though new training.

3 out of 5
Hotel was ok. Room was not really cleaned well. And bathtub needed to be replaced. Thank goodness we had two rooms so I could give kids a bath in other room.

Posted by on Jul 17, 2021

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Comment from Hotel Management

Jul 21, 2021 by GM

we are making changes to housekeeping to improve quality.

1 out of 5
Baseboards look like they’ve not been swept by in a long time. Sticky brown stuff on walls. Bed sets are outdated, stained, and not fresh. Carpet is in desperate need of replacement, stained and soiled. Room mini fridge had a Walmart plastic sack frozen to the box, not even sure what was in it! Lastly, the bathroom had black mold up under all seals. We won’t use this location again.

Posted by on Jul 16, 2021

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Comment from Hotel Management

Jul 27, 2021 by aw

we are starting renovations this winter to address many of these issues.

2 out of 5
This place was a dump! “Convention Center” is a misnomer. No one would hold a convention there!!!! The towels seemed like they came from the dollar store. We had no housekeeping while there and there was a trash dumpster sitting full outside our door the entire stay, just getting piled higher and higher with trash. They advertise on the website that breakfast is offered, but it isn’t. The lobby is closed. Now I understand that due to Covid that may be legitimate, but they also advertise it on their marquee. Definitely NOT worth the price they charge!

Posted by on Jul 11, 2021

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Comment from Hotel Management

Jul 15, 2021 by GM

We do apologize for the issues your had during you stay. We are working with staff, management and owners to improve the property.

About the Evergreen Smoky Mountain Lodge & Convention Center

Location 4010 Parkway, Pigeon Forge, TN 37863

Property Features

Public spaces have free WiFi. There's an onsite 24-hour business center. Event space at this motel measures 12000 square feet (1115 square meters) and includes a conference center. An area shuttle within 10 miles is available for a fee. A seasonal outdoor pool, a terrace, and a vending machine are also featured at the business-friendly Evergreen Smoky Mountain Lodge & Convention Center. Free self parking is available. This 3-star Pigeon Forge motel is smoke free.

  • 122 guestrooms or units
  • 3 levels
  • 2 buildings
  • 12000 sq ft of conference space
  • 1115 sq m of conference space
  • Built in 1972
  • Business center (24 hours)
  • Conference center
  • Front desk (limited hours)
  • Convenience store
  • Terrace
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Grocery/convenience store
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Property shuttles: Area shuttle within 10 miles available for a surcharge
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Evergreen Smoky Mountain Lodge & Convention Center offers 122 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Premium cable television is provided. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily. Renovation of all guestrooms was completed in July 2018.

  • In-room dining
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning

Food & Drink

Room service is available.

Nearby Activities

Recreational amenities at the motel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Rafting nearby
  • Golfing nearby
  • Downhill skiing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path to elevator
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 8:00 AM - midnight. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:00 AM - midnight.
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Debit cards

Hotel Names

  • Ramada Hotel Pigeon Forge South
  • Ramada Pigeon Forge South
  • Pigeon Forge Ramada Inn
  • Ramada Inn Pigeon Forge Tn
  • Ramada Pigeon Forge - Parkway Hotel Pigeon Forge
  • Ramada Pigeon Forge South Hotel
  • Ramada Wyndham Pigeon Forge South Hotel
  • Ramada Wyndham Pigeon Forge South
  • Evergreen Smokey Mountain Lodge CVA
  • Evergreen Smoky Mountain Lodge Convention Center
  • Evergreen Smoky Mountain Lodge & Convention Center Motel
  • Evergreen Smoky Mountain Lodge & Convention Center Pigeon Forge

You should know

  • The seasonal pool will open in March and close in October.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.