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Evergreen Smoky Mountain Lodge & Convention Center

3-star property
4010 Parkway, Pigeon Forge, TN 1-855-201-7819
3.2 out of 5
See all 32 travelocity Reviews

"Easy check in and fasr! " More

By a verified traveler on Fri 10 Dec 2021

Points Of Interest

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Hotel Description

3-star hotel near Dolly Parton's Stampede Dinner Attraction

In Pigeon Forge

At this Pigeon Forge hotel, you'll be within half a mile (1 km) of Dolly Parton's Stampede Dinner Attraction and 3 miles (5 km) of LeConte Center at Pigeon Forge. Also, Island at Pigeon Forge is within 3 miles (5 km) and Titanic Museum is within 6 miles (10 km).

Renovated in 2018

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Traveling on business? Take advantage of the 24-hour business center, conference center, and conference space. There's a seasonal outdoor pool on site, and a 24-hour front desk and a terrace are also provided.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$40* Per night/room Jan 2 - Jan 3

Ground floor Handicap Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Jacuzzi room with balcony access

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Room, Multiple Beds

Bed Count 3 Queen Beds Maximum Occupancy 6 Max

Evergreen Smoky Mountain Lodge & Convention Center ratings based on 32 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Evergreen Smoky Mountain Lodge & Convention Center

Everyone (7) Couples (5) Family (17)
1 out of 5
Bed mattress covers were filthy. Carpet was worn out frayed and dirty. Mold under ledge in bath tub. Commode was too short for comfortable use. Light switch plates were dirty. Was way overpriced for what it is

Posted by on Oct 11, 2022

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4 out of 5

Posted by , from BOWMAN on Apr 23, 2022

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5 out of 5

Posted by on Mar 30, 2022

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5 out of 5

Posted by on Feb 14, 2022

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5 out of 5
Easy check in and fasr!

Posted by , from STANLEY on Dec 10, 2021

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Comment from Hotel Management

Dec 12, 2021 by Sheila

Thank you for the wonderful review. We really appreciate the support, and look forward to seeing you again for a future visit.

3 out of 5
No ice . loud guest upstairs

Posted by on Nov 29, 2021

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Comment from Hotel Management

Dec 12, 2021 by Sheila

We are extremely sorry to hear about this, and even more sorry to disappoint a customer. Your feedback makes us better. :)

1 out of 5
It was a really bad experience. One room had a toilet that didn't flush, the second room didn't have any heat. The next day the toilet was fixed and my husband and I were given a new room. My two girls were locked in their room, next day, as tumblers didn't work. The rooms were filthy and looked as if they hadn't been cleaned in years. I took a shower and my feet were so dirty from being barefoot. All I saw was black water. They did fix things, but it took some time from our schedule.

Posted by on Nov 28, 2021

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Comment from Hotel Management

Nov 30, 2021 by Sheila

We apologize for the issues you had regarding your accommodations. Please know that this is not the level of service we strive to provide for our guests. We will make sure to address all of your comments and concerns with the appropriate members of our team moving forward. Thank you. Sincerely, Guest Management

4 out of 5
Had a great stay! Will be back for sure. Check in was fast and easy. We had a room on the ground floor and we were always able to get a parking spot right in front of our room so that was nice. The parking lot/outside area was clean and well maintained. The beds were very comfortable. The bathroom area needs remodeled, but it was fine. The tub looked very worn and the shower head needs replaced. Wifi worked great. I really liked how easy it was to get in/out of the parking lot. It's at the end of strip so getting to Gatlinburg was a breeze.

Posted by on Nov 20, 2021

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Comment from Hotel Management

Nov 30, 2021 by Sheila

Thank you for the kind & honest review. We really appreciate the support, and look forward to seeing you again for a future visit. P.S. Thank you for the great comments regarding easy parking situation & close to Gatlinburg. That's some of the things we enjoy about the property as well. Sincerely, Guest Services Management

4 out of 5

Posted by , from GRANITE FALLS on Nov 14, 2021

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3 out of 5
Never stay there again!

Posted by on Oct 10, 2021

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About the Evergreen Smoky Mountain Lodge & Convention Center

Location 4010 Parkway, Pigeon Forge, TN 37863

Property Features

Public spaces have free WiFi. There's an onsite 24-hour business center. Event space at this hotel measures 12000 square feet (1115 square meters) and includes a conference center. An area shuttle within 10 miles is available for a fee. A seasonal outdoor pool, a terrace, and a vending machine are also featured at the business-friendly Evergreen Smoky Mountain Lodge & Convention Center. Free self parking is available. A complete renovation of Evergreen Smoky Mountain Lodge & Convention Center was completed in July 2018. This 3-star Pigeon Forge hotel is smoke free.

  • 122 guestrooms or units
  • 3 levels
  • 2 buildings
  • 12000 sq ft of conference space
  • 1115 sq m of conference space
  • Built in 1972
  • Business center (24 hours)
  • Conference center
  • Front desk (24 hours)
  • Convenience store
  • Terrace
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Grocery/convenience store
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Property shuttles: Area shuttle within 10 miles available for a surcharge
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Evergreen Smoky Mountain Lodge & Convention Center offers 122 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Premium cable television is provided. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily. Renovation of all guestrooms was completed in July 2018.

  • In-room dining
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning

Food & Drink

Room service is available.

Nearby Activities

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Rafting nearby
  • Golfing nearby
  • Downhill skiing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path to elevator
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher and a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 16
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Debit cards

Hotel Names

  • Ramada Hotel Pigeon Forge South
  • Ramada Pigeon Forge South
  • Pigeon Forge Ramada Inn
  • Ramada Inn Pigeon Forge Tn
  • Ramada Pigeon Forge - Parkway Hotel Pigeon Forge
  • Ramada Pigeon Forge South Hotel
  • Ramada Wyndham Pigeon Forge South Hotel
  • Ramada Wyndham Pigeon Forge South
  • Evergreen Smokey Mountain Lodge CVA
  • Evergreen Smoky Mountain Lodge Convention Center
  • Evergreen Smoky Mountain Lodge & Convention Center Hotel
  • Evergreen Smoky Mountain Lodge & Convention Center Pigeon Forge

You should know

  • The seasonal pool will open in March and close in October.
  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.