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RiverStone Resort & Spa

3.5-star property
212 Dollywood Ln, Pigeon Forge, TN 1-855-201-7819
4.8 out of 5
Exceptional!
See all 12 travelocity Reviews

"1. Family oriented! 2. Clean 3. Spacious 4. location convenient 5. pet friendly 6. decorated beautifully " More

By a verified traveler on Mon 21 Mar 2022

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Hotel Description

Family-friendly 3.5-star hotel near Island at Pigeon Forge

City center stay

You'll be within half a mile (1 km) of Dolly Parton's Stampede Dinner Attraction and 2 miles (3 km) of LeConte Center at Pigeon Forge with a stay at this Pigeon Forge hotel. Also, Gatlinburg Municipal Golf Course is within half a mile (1 km) and Old Mill is within 2 miles (3 km).

Full-service spa, 24-hour fitness

A full-service spa and an indoor pool are featured at this smoke-free hotel. There's fun for all ages with a lazy river and a playground, and barbecue grills are available on site. Enjoy the 24-hour gym and perks like free self parking and free WiFi.

Signature 1 Bedroom - 1 King

Bed Count 1 King Bed Maximum Occupancy 4 Max
$182* Per night/room Mar 23 - Mar 24

Signature 4 Bedroom - 4 Kings

Bed Count 4 King Beds Maximum Occupancy 10 Max

Signature 3 Bedroom - 2 Kings + 2 Twins

Bed Count 2 King Beds Maximum Occupancy 8 Max

Signature 2 Bedroom - Riverview - 2 Kings

Bed Count 2 King Beds Maximum Occupancy 6 Max

Penthouse 2 Bedroom Riverview - One King + Two Queens

Bed Count 1 King Bed Maximum Occupancy 8 Max

Signature 3 Bedroom - 3 Kings

Bed Count 3 King Beds Maximum Occupancy 8 Max

RiverStone Resort & Spa ratings based on 12 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for RiverStone Resort & Spa

Everyone (5) Family (5)
5 out of 5
1. Family oriented! 2. Clean 3. Spacious 4. location convenient 5. pet friendly 6. decorated beautifully

Posted by on Mar 21, 2022

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Comment from Hotel Management

Mar 22, 2022 by Management

Mary, Thank you so much for your review.

5 out of 5
I loved everything about this facility. I would highly recommend.

Posted by , from Morgan Hill on Oct 6, 2021

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Comment from Hotel Management

Oct 7, 2021 by Management Staff

Katherine, thank you for your five star review. We look forward to your next stay with us.

5 out of 5
It was great

Posted by on Jul 8, 2021

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Comment from Hotel Management

Jul 9, 2021 by Phillip Gootee - Guest Services Manager

Thank you for your review and feedback. We look forward to seeing you again, and wish you safe travels.

5 out of 5
All the amenities were great. The lazy river is smaller then I thought it was going to be. Staff were very friendly. The 3 bedroom suite was nice also. I would definitely come back

Posted by on May 21, 2021

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Comment from Hotel Management

May 21, 2021 by Phillip Gootee - Guest Services Manager

Thank you for your review and for choosing Riverstone Resort and Spa.

5 out of 5

Posted by on Jan 12, 2020

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Comment from Hotel Management

Jan 12, 2020 by Management

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Gorgeous property! Our room had a great view of the mountains. The lazy river was our kids favorite part.

Posted by on Sep 3, 2019

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Comment from Hotel Management

Sep 5, 2019 by Kris Harmon - General Manager

Thank you for staying with us! We are happy to hear that your children enjoyed the Lazy River! We hope you will visit again soon!

3 out of 5
Room was not ready for a 4:00 pm check-in. Lady at front desk was very riude and unhelpful.

Posted by on Aug 8, 2019

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Comment from Hotel Management

Aug 10, 2019 by Kris Harmon - General Manager

Thank you for the feedback. We apologize that there was a delay at check in time, and that the Front Desk did not display the customer service we strive to give. We hope you will consider staying with us again in the future.

5 out of 5

Posted by on Jul 27, 2019

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Comment from Hotel Management

Jul 27, 2019 by Kris Harmon General Manager

Thank you for your feedback on your recent stay.

5 out of 5
It was wonderful having the pool, workout room so close and accessible. What a plus to have it open 24 hours!!!

Posted by on May 20, 2019

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Comment from Hotel Management

May 21, 2019 by Eric Havlin - General Manager

Thank you for the feedback! We are happy to hear that you enjoyed the Resort amenities! We hope you will stay with us again soon!

5 out of 5
I liked the location, my room, the indoor pool and that it was 24hours.

Posted by , from Benton, AR on Mar 21, 2019

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Comment from Hotel Management

Mar 21, 2019 by Michele

Thank you for the great review! We hope you will stay with us again in the future!

About the RiverStone Resort & Spa

Location 212 Dollywood Ln, Pigeon Forge, TN 37863

Property Features

RiverStone Resort & Spa offers its guests a full-service spa, a lazy river, and an indoor pool. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business center on site. Event space at this hotel measures 3600 square feet (334 square meters) and includes conference space. A seasonal outdoor pool, a spa tub, and a 24-hour fitness center are also featured at the family-friendly RiverStone Resort & Spa. The hotel can provide concierge services and wedding services. Free self parking is available. This 3.5-star Pigeon Forge hotel is smoke free.

  • 136 guestrooms or units
  • 6 levels
  • 4 buildings
  • 3600 sq ft of conference space
  • 334 sq m of conference space
  • Built in 2007
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Lazy river
  • Number of living rooms
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Laundry facilities
  • Playground on site
  • Separate dining area
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet , Wireless internet access

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

RiverStone Resort & Spa offers 136 air-conditioned accommodations, which are accessible via exterior corridors and feature washers/dryers and coffee/tea makers. Rooms open to balconies. These individually decorated and furnished accommodations have separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. 48-inch LCD televisions come with cable channels. Accommodations at this 3.5-star hotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided on request.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Dining room
  • Sitting area
  • HD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Egyptian cotton linens
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Unique furnishings
  • Unique decor

Nearby Activities

An indoor pool, a seasonal outdoor pool, and a spa tub are on site. Other recreational amenities include a lazy river and a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Fishing on site
  • Golfing nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Ziplining nearby
  • Playground on site
  • Sledding nearby
  • Rafting nearby
  • Snow tubing nearby
  • Segway rental/tour nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Scooter/moped rentals nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Guests under 13 years old are not allowed in the spa.

  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Minimum age to access spa is 13
  • Reflexology
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.0 per stay.

Pet Policy

  • Pets: USD 25.00 per pet, per day
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 15 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property's seasonal pool is subject to closure periodically due to weather conditions.

Please note: In-room fireplaces are only operational in fall and winter months (subject to weather conditions).

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Contactless check-out is available.

  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Debit cards not accepted
  • Staffed front desk
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Pets cannot be left unattended
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 35.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per day
  • Rollaway bed fee: USD 50.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • RiverStone
  • RiverStone Pigeon Forge
  • RiverStone Resort
  • RiverStone Resort Pigeon Forge
  • Riverstone Hotel Pigeon Forge
  • RiverStone Resort Spa
  • RiverStone Resort & Spa Hotel
  • RiverStone Resort & Spa Pigeon Forge
  • RiverStone Resort & Spa Hotel Pigeon Forge

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.