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The Inn On The River

3-star property
2492 Parkway, Pigeon Forge, TN 1-855-201-7819

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4.6 out of 5
Wonderful!
See all 18 Travelocity Reviews

"In the heart of Pigeon Forge! Close to Dollywood and Gatlinburg! Nice hotel but a little more southern hospitality when checking in would have been ni ... " More

By a verified traveler on Mon 16 Aug 2021

Points Of Interest

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Hotel Description

Family-friendly 3-star hotel near The Track

Heart of Pigeon Forge

Within a 10-minute walk of the hotel, you'll find The Track and Island at Pigeon Forge. The Comedy Barn Theater and Titanic Museum are also within 2 miles (3 km).

Family-friendly fun

This hotel features an outdoor pool and an indoor pool. Families will appreciate the free kid's club, barbecue grills, and free childcare. Enjoy the spa tub and perks like free self parking and free WiFi.

WiFi, refrigerators

The soundproofed guestrooms offer WiFi and free local calls. LCD TVs come with cable channels, and other amenities include refrigerators and microwaves.

Economy Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max
$170* Per night/room Sep 26 - Sep 27

The Inn On The River ratings based on 18 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Inn On The River

Everyone (11) Family (7)
4 out of 5
In the heart of Pigeon Forge! Close to Dollywood and Gatlinburg! Nice hotel but a little more southern hospitality when checking in would have been nice. Check-in probably overwhelmed due to Covid. Other than that nice breakfast and rooms.

Posted by on Aug 16, 2021

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5 out of 5
Everything was very nice and customer service was excellent!

Posted by on Jul 11, 2021

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4 out of 5

Posted by on Apr 1, 2021

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5 out of 5
Some welcoming and cozy features. Balcony next to water was nice. A little bit of nature in the middle of a lot of attractions. Coffee was very good. Definitely would stay again.

Posted by on Mar 17, 2021

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4 out of 5
Location was great. The heating/ac unit is loud. Over-all very nice place to stay.

Posted by on Feb 17, 2020

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Comment from Hotel Management

Feb 17, 2020 by Jeannie Lea

Thanks for the review. I do apologize for the noise and would love to know what room you were staying in so we can fix that AC.

5 out of 5
We had a very nice stay. Room was clean with very friendly and helpful staff!!!!

Posted by , from Letcher County KY on Dec 2, 2019

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Comment from Hotel Management

Dec 6, 2019 by Jeannie Lea

Angela we appreciate your review. Thanks a bunch.

4 out of 5
Near the river and close to a lot of things. Enjoyed our stay

Posted by on Oct 30, 2019

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Comment from Hotel Management

Nov 4, 2019 by Jeannie Lea

Thank you for the nice review.

2 out of 5
The breakfast bar was good the staff was nice the rooms carpet was dirty the fridge didn’t keep our drinks cold the beds made so much noise every time someone moved in the bed it woke everyone up

Posted by on May 20, 2019

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Comment from Hotel Management

May 23, 2019 by Jeannie Lea, General Manager

Thank you so much for your feedback. I would love to know your room number so I can switch out that fridge? I am sorry you had issues with it. Call me direct your next visit and we will make it up to you.

4 out of 5
I liked that the property was walking distance to restaurants and activities. The only thing I didn’t like was I had to pay a deposit after I already paid for my room.

Posted by on May 20, 2019

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Comment from Hotel Management

May 23, 2019 by Jeannie Lea, General Manager

I understand the deposit problem. Unfortunately we have had guests smoke in the room or break items and because they booked through a third party it is difficult to charge them. You should have gotten your deposit back at check out. I hope you will give us a call direct next time and no deposit will be required.

5 out of 5
This was the second time that I have stayed at The Inn on the River, loved it.

Posted by on May 5, 2019

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Comment from Hotel Management

May 6, 2019 by Jeannie Lea, General Manager

We love that you love us. Hurry back.

About the The Inn On The River

Location 2492 Parkway, Pigeon Forge, TN 37863

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

The Inn On The River offers its guests an indoor pool, an outdoor pool, and a spa tub. WiFi is free in public spaces. A business center and a meeting room are available. Event space at this hotel measures 482 square feet (45 square meters) and includes conference space. A terrace, a complimentary children's club, and tour/ticket assistance are also featured at the family-friendly The Inn On The River. Free self parking is available. You'll have access to the health club at a partner property. This 3-star Pigeon Forge hotel is smoke free.

  • 128 guestrooms or units
  • 4 levels
  • 2 buildings
  • 482 sq ft of conference space
  • 45 sq m of conference space
  • Built in 1991
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Soundproofed rooms
  • Children's club (free)
  • Refrigerator
  • Microwave

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

The Inn On The River offers 128 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. 43-inch LCD televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This Pigeon Forge hotel provides wireless Internet access for a surcharge. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • HD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Connecting rooms available
  • Wardrobe or closet

Nearby Activities

An indoor pool, an outdoor pool, and a spa tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Fishing on site
  • Golfing nearby
  • Mountain biking nearby
  • Downhill skiing nearby
  • Health or beauty spa nearby
  • Ziplining nearby
  • Horse riding nearby
  • Bicycle rentals nearby
  • Rafting nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old

This property accepts Visa, Mastercard, American Express, Discover, and Diners Club; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 4

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 12 per stay (rates may vary)
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Inn River Sevierville
  • Inn River Pigeon Forge
  • River Pigeon Forge
  • The Inn On The River Hotel Pigeon Forge
  • River Sevierville
  • Inn River
  • The Inn On The River Hotel
  • The Inn On The River Pigeon Forge
  • The Inn On The River Hotel Pigeon Forge

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.