2/10 Terrible
Jeffrey Y.
19 mar. 2023
Le gustó: Limpieza
Nice House - Horrible Management
This house, although not luxurious, was nice and with a pool, fenced yard, nice grassy area, and dog friendly. It should have been perfect but Vacassa made it a nightmare. It started 6 months before we arrived when I tried to arrange for the pool heater to be turned on and get an explanation of the utility deposit. The problem is you never talk to people in Palm Desert - you get someone in Portland who does not know anything. They finally said they didn't know if the pool even has a heater, they didn't know why it was called a deposit and I should wait until I check in. We tried to check in while we were driving to the property. We were alternately told we needed to check in in person or we could use facetime. When we arrived at the property at about noon (after a 7hr drive) we were referred to the following "On your day of arrival, someone from our Guest Services Team will contact you to complete a video check-in (this is done via Facetime or Zoom). Guests will receive a call between the hours of 10:00 am to 4:00 pm. Registered guests will be asked to show their ID as well as the credit card the reservation was paid for. Once the virtual check-in has been completed, the guest will be given access information to the home by 4:00 pm." We waited until 3:45, got the email and the lockbox code was wrong. We made them aware that the kitchen oven did not work. We waited a day for the repairman - he showed up a day late, never fixed the oven, and disappeared. Well, I'm tired of typing. This is not what I expected from VRBO I really believed you were worth your service fee and you have been wonderful in the past. But now I will shop around.
Jeffrey Y.
Se hospedó 28 noches en enero de 2023