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"Everything was great loved the staff ,atmosphere , location. Will definitely be back! Rooftop was awesome " More

By a verified traveler on Sun 28 Feb 2021

Hotel Description

4.5-star luxury hotel near Times Square

Heart of New York

At this Midtown hotel, you'll be within a 5-minute walk of Times Square and Broadway. Rockefeller Center and St. Patrick's Cathedral are also within half a mile (1 km).

Dining options, 3 bars/lounges

This luxury hotel features 3 restaurants and 3 bars/lounges. Traveling on business? Take advantage of the business center and free WiFi in public areas. You'll appreciate the area shuttle, self parking, and coffee shop/café.

Free WiFi, comfy beds

Boasting comforts like pillowtop beds and Frette Italian sheets, the 115 guestrooms also offer free WiFi and LED TVs with cable channels. IPod docks, first-run movies, and refrigerators are also available.

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$135* Per night/room Aug 15 - Aug 16

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Queen Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Sanctuary Hotel New York ratings based on 11 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sanctuary Hotel New York

Everyone (7) Couples (2) Family (2)
4 out of 5
Everything was great loved the staff ,atmosphere , location. Will definitely be back! Rooftop was awesome

Posted by on Feb 28, 2021

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Comment from Hotel Management

Mar 2, 2021 by Keith Acker, General Manager

Thank you for your review. We are glad you enjoyed your stay and look forward to having you as our guest again in the near future

3 out of 5

Posted by on Feb 19, 2020

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Comment from Hotel Management

Feb 20, 2020 by Hotel Manager

Thank you for your rating

2 out of 5
The Hotel is located in front of a construction which make the rooms very noisy. The registration staff was, I am not sure if the word rude is the right one, but he was not friendly at all.

Posted by on Jan 11, 2020

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Comment from Hotel Management

Jan 14, 2020 by Hotel Manager

Thank you for your feedback. I am sorry you weren't completely satisfied. NYC is always growing and developing and unfortunately part of that causes construction noise throughout the city. I will be speaking with my front office management team to discuss the personality of the registration staff so we can improve from your experience.

5 out of 5

Posted by on Sep 23, 2019

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Comment from Hotel Management

Oct 7, 2019 by Hotel Management

Thank you for your review. We are glad you enjoyed your stay

4 out of 5
The intimate feel of a boutique hotel. The roof top bar/lounge was very nice.

Posted by on Jul 15, 2019

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2 out of 5
This is not a family friendly hotel please do not book if you have kids its a very upscale adult and romantic setting.

Posted by on Mar 14, 2019

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5 out of 5
Wonderful comfortable hotel. Just about perfect. Stylish but relaxed. Easy going fun staff. It's like you are visiting people you know.ot is that pleasant and laid back and professional and safe feeling.

Posted by on Feb 4, 2019

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4 out of 5

Nice hotel close to Times Square

Pros: Cleanliness and location
Cons: Water temperature in rooms
Location: One block from Times Square and diamond district. Also close to two subway stations.
The hotel staff was fabulous. They were always super friendly and helpful. The room was small but clean and comfortable. The only thing I wish the hotel offered was an ice machine. After walking in the heat all day we wanted to be able to keep our drinks cool, which unfortunately was not an option. There was a water issue in our room where the cold water would not get cold and at times would virtually scald us. Then it would go to warm, to cool, to boiling again. Overall, I would recommend this hotel if you are looking to stay close to the hustle and bustle.

Posted by , from dayton, oh on Jul 4, 2016

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4 out of 5

Lovely Boutique Hotel in Midtown

Pros: The service, the service, the service!
Location: Great midtown location. If you like Times Square, Theater District just turn left. If you want to go to Rock Center, Fifth Avenue turn right!
We had hardly opened the door of our car when the staff was getting our bags for us. All of the staff wear Bluetooth so our reservation was already pulled up when we got to the desk. The hotel is very quiet decorated in Oriental peaceful décor. The rooms quiet, bedding is soft and comfortable. While the bath is small the shower was par excellent! They have a lovely little restaurant for breakfast that is included in the rate! Very nice! At night they have a rooftop "The Haven" for dinner and drinks, but make a reservation as it is popular! In the past I have lived and worked in New York so I am not one to review and "just let it pass" if I don't feel the service and value is there. Really enjoyed our stay. The staff service is above excellent, great location, quiet rooms, quick walk to subway or corner of Sixth to hail a cab!

Posted by , from Former New Yorker on Jun 20, 2016

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4 out of 5

Very nice hotel is the Times Square local.

Pros: Sanctuary Hotel is clean, compact rooms, but very clean. The staff and facilities are a 10. Would stay there again.
Cons: It's perfect for anyone not wanting a large room facility for spending time in the room.
Location: In the heart of the theater district, around the corner from Times Square, lots to do in Broadway Shows and lots of muesiums near by.
Excellent, hotel staff is the BEST! Good Resturant and great roof top bar, fun, yet cozy. We received great service from every staff member.

Posted by , from Ft Lauderdale on Jan 11, 2016

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About the Sanctuary Hotel New York

Location 132 West 47th Street, New York, NY 10036

Property Features

There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. Business amenities include a business center and limo/town car service. WiFi is free in public spaces. A library, tour/ticket assistance, and multilingual staff are also featured at the luxury Sanctuary Hotel New York. For a fee, parking is available. This 4.5-star New York hotel is smoke free.

  • 115 guestrooms or units
  • 9 levels
  • 2 buildings
  • 3 dining venues
  • 3 bars or lounges
  • Built in 2011
  • Coffee shop
  • Deli
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Library
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Airport: John F. Kennedy International Airport (JFK) (28.6 km / 17.8 mi)
  • Train station: New York W 32nd St. Station (1.7 km / 1 mi)
  • Metro station: 49th St. Station (0.1 km / 0.1 mi)
  • Property shuttles: Area shuttle
  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

Sanctuary Hotel New York offers 115 accommodations with iPod docking stations and minibars. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. 36-inch LED televisions come with premium cable channels, first-run movies, and video-game consoles. Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Pillowtop beds
  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • First-run movies
  • Movies for purchase
  • Refrigerator
  • Frette Italian linens
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Gaming console
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)

Food & Drink

Haven Rooftop Restaurant - This restaurant specializes in American cuisine and serves brunch, lunch, and dinner.

Haven Lounge - This restaurant specializes in American cuisine and serves light fare only. Guests can enjoy drinks at the bar. Open select days.

Sushi Lab Rooftop - This sushi bar specializes in sushi and serves lunch and dinner. Reservations are required. Open daily.

Room service (during limited hours) is available.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at 2:30 AM
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.00 per night.

Pet Policy

  • Pets: USD 180 per pet, per stay, plus a deposit of USD 250 per stay
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 10 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Children under 18 years old are not allowed in the offsite pool.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards and debit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA), Safe Travels (WTTC - Global), and SGS (3rd party expert - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SGS (3rd party expert - Global)
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 25.00 per accommodation, per night

The resort fee includes:

  • Breakfast
  • Partner property pool access
  • Nearby fitness center access
  • Business center/computer access
  • Internet access
  • Phone calls
  • Concierge service
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 40.00 per day
  • Nearby parking fee: USD 40 per day
  • Pet deposit: USD 250 per stay
  • Pet fee: USD 180 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel New York Sanctuary
  • Hotel Sanctuary
  • Hotel Sanctuary New York
  • New York Hotel Sanctuary
  • New York Sanctuary
  • New York Sanctuary Hotel
  • Sanctuary Hotel
  • Sanctuary Hotel New York
  • Sanctuary New York
  • Sanctuary New York Hotel
  • Sanctuary Hotel New York Hotel
  • Sanctuary Hotel New York New York
  • Sanctuary Hotel New York Hotel New York

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.