Verified review
4/10 Poor
ANGIE
Aug 13, 2026
Liked: Cleanliness, amenities, property conditions & facilities
I was very disappointed with my check-in experience at this hotel.
After driving to New York from Boston, we arrived expecting to check in normally for the two rooms I had reserved through Expedia. I had specifically chosen the option to pay at the hotel upon arrival. However, when we got there, we were told that the reservation had been cancelled because the hotel could not charge my card.
This made no sense to me, since the booking was supposed to be paid at the property. Even worse, both rooms had been cancelled without us being properly notified or given a reasonable opportunity to resolve the issue before arrival.
At first, the staff told us they were sorry but that there was no availability. That was extremely stressful and unacceptable, especially after a long drive with my family and with two rooms already reserved. Only after I insisted did they finally provide us with the rooms.
I understand that payment issues can happen, but cancelling both rooms when the reservation was made as “pay at hotel” created an unnecessary and very upsetting situation. The way it was handled made us feel as if our reservation did not matter until we pushed back.
Because of this experience, I cannot recommend this hotel. The location may be convenient, but the check-in process and reservation handling were completely unreliable.
ANGIE
Stayed 4 nights in Jul 2026
