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4.3 out of 5

"liked the boutique style, different than a chain didn't like the street noise. staff was indifferent, polite but not outstanding connecting restaurant ... " More

By a verified traveler on Wed 12 Oct 2022

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Hotel Description

Hotel near Herald Square in New York

Heart of New York

With a stay at this Manhattan hotel, you'll be steps from Herald Square and Empire State Building. Macy's and Broadway are also within half a mile (1 km).

Renovated in 2019

The hotel's gym, a rooftop terrace, and 2 bars/lounges are among the featured amenities. Business travelers can take advantage of the free WiFi in public areas. A restaurant, a 24-hour front desk, and a terrace are also provided.

Lux Queen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$216* Per night/room Apr 21 - Apr 22

Lux Queen Queen

Bed Count 2 Queen Beds Maximum Occupancy 2 Max

Lux King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Kixby ratings based on 6 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Kixby

Everyone (2) Couples (1) Family (3)
5 out of 5

Posted by , from Lizella on Jan 28, 2024

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Comment from Hotel Management

Mar 21, 2024 by Kixby’s Guest Services Team

It makes us very happy to know you had a perfect stay at Kixby.

3 out of 5
liked the boutique style, different than a chain didn't like the street noise. staff was indifferent, polite but not outstanding connecting restaurant was awful

Posted by on Oct 12, 2022

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Comment from Hotel Management

Oct 12, 2022 by Kixby's Guest Services Team

Thank you for your comments Meredith, and we are sorry that your stay at Kixby was not a total success. The staff are usually lauded for their friendly and helpful customer service, and although Black Tap is a very popular spot in NYC we do understand it isn't everybody's style. We hope you had an enjoyable and successful visit in NYC.

5 out of 5
Friendly helpful staff. Gave us a complimentary late checkout. Hotel itself had a cool atmosphere.

Posted by , from Atlanta on Feb 13, 2020

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Comment from Hotel Management

Feb 25, 2020 by Kixby's Team

We are so glad you enjoyed our newly completed renovation and the vibe at Kixby. Let us know when you have another visit planned so we can VIP your experience.

3 out of 5
This hotel is a great location to area points of interest, however, it is an "ordinary" hotel. The best part of this property is the bellmen. The hallway walls are very dark brown with black carpet. Very depressing. Our shower drain was clogged. Staff was nice but didn't speak English except at the front desk. Bar is greatly overpriced, even for NYC. No extras what-so-ever. Tiny lobby with very little seating while waiting for room, bags, etc.

Posted by on Dec 20, 2019

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5 out of 5
I booked a shuttle from the hotel to the airport the front desk asked me what time my flight was and what time pich up was and said that was way to early called the shuttle had them change the pickup time everyone who works there was friendly definitly going back and I'm only staying at his hotel great location also

Posted by on Nov 24, 2019

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5 out of 5
Clean , quiet, daily housekeeping. and fridge in room. Would have appreciated bottles of water replaced daily. Very satisfied.

Posted by on Nov 20, 2019

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Property Features

There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. A fitness center, a rooftop terrace, and multilingual staff are also featured at the business-friendly Kixby. A complete renovation of Kixby was completed in September 2019. This New York hotel is smoke free.

  • 1 building
  • 195 guestrooms or units
  • 13 levels
  • 2 bars or lounges
  • Built in 1901
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Garden
  • Computer for guest use
  • Bellhop
  • Elevator
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Offsite parking discounted rates available

Transport

  • Train station: Penn Station (0.9 km / 0.6 mi)
  • Metro station: 34 St. Station (Herald Square) (0.1 km / 0.1 mi)

Room Amenities

Kixby offers 195 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 9:30 AM.

Lot 15 Bar and Lounge - Onsite cocktail bar.

Black Tap - This restaurant specializes in American cuisine. Guests can enjoy drinks at the bar. Open daily.

The Lookup Roof Bar - Onsite rooftop bar. Open select days.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Assistive listening devices available
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

This property uses a grey water recycling system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property uses a grey water recycling system. Cashless payment methods are available for all transactions. Contactless check-out is available.

  • Grey water recycling system
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Property follows sanitization practices of Travel in the New Normal (US Travel - USA)
  • Masks are available to guests
  • Debit cards not accepted
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per stay
  • Resort fee: USD 34.43 per accommodation, per night

The resort fee includes:

  • Faxes
  • Fitness center access
  • In-room coffee
  • In-room safe
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 19.50 for adults and USD 19.50 for children
  • Nearby parking fee: USD 61 per day(98 ft away; open 24 hours)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Metro
  • Hotel Metro New York
  • Metro Hotel
  • Metro Hotel New York City
  • Kixby Hotel
  • Hotel Metro
  • Kixby New York
  • Kixby Hotel New York
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.